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← WO Overview

WO-01301960 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Bartels Busack Pet Hosp Resort Spa — 6270 State Rd, Parma OH, 44134-4202

Sep 5, 2025 → Sep 15, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 11, 2025
✗ SLA Missed (3 biz days late)
Active: 7 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 15, 2025
6 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 7 of 4 biz days used
Created: Sep 5, 2025 Completed: Sep 16, 2025
Business Days Used 7 / 4
0 4d budget +3d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0 / 4
Sep 5 → Sep 5 Ready for Scheduling ▶ Running 0 0 / 4
Sep 5 → Sep 5 Assigned ▶ Running 0 0 / 4
Sep 5 → Sep 15 Scheduled ▶ Running 6 6 / 4
Sep 15 → Sep 16 Tech On Site ▶ Running 1 7 / 4
Dispatch 0.0d
Coordinators 7.0d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.0 days
Created: Sep 5, 2025 Due: Sep 11, 2025 Completed: Sep 16, 2025 (4 days late)
📅
7.2 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00524801
Midmark Service Request Dispatch Authorization - WO-00101700
Closed
Zone 1 WD hs handpiece issues Make sure tech checks all the lines not just the high speed for potential problems. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karen Huber
Owner
Jessica Sells
Created
Sep 5, 2025
Work Orders from this Case (1)
WO-01301960 (current) Invoiced
Repair • Dustin Antolin
Created: Sep 5, 2025 • Closed: Sep 15, 2025
Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10/25 RCook- Spoke with Karen, rescheduled 9/15/25. Arrival time between 8-10AM. States this is the soonest we can schedule with the site due to appts they already have scheduled.  


9/9/25 RCook- Per BKnudson, technician's vehicle was broken down and could not get to site.


9/8/25 RCook- Spoke with Karen, advised that technician is having vehicle issues and we will need to reschedule. Rescheduled for 9/9/25. Arrival time between 8-10AM. 


9/8/25 RCook- Received teams message from LYoder stating: yes reschedule dustins monday, he should have his van back today



9/8/25 RCook- Received email from DAntolin to LYoder stating: I've already emailed Jim and IT about a replacement phone. Still waiting on that. 


The GMC dealership has my new truck key, but enterprise fleet wanted other services done, transmission flush, oil change, etc. and said that will be done around noon or after.


Sent teams message to LYoder stating: Lawrence Yoder I just saw the email from Dustin about his vehicle. Am I needing to reschedule the WOs on his calendar for today or does he have a rental or using his personal vehicle? 


9/5/2025 CRamen spoke with Susan and scheduled for Monday 9/8/2025 between 8-10am. 


9/5/2025jsells

spoke with Katie, and I gave her the WO# and told her a coordinator would call them to schedule the visit

🔧 Work Performed
Tested functionality of all handpieces. Only HS handpiece 1 loses constant water flow. Lifted top lid to check for pinched water lines and leaks. Water line from the tri-block to the HS handpiece was being pressed down on from the lid. Readjusted water and air lines to relief pressure. Cut and shortened water lines to reduce the possibility of it being pinched again. Completed several compressor cycles and verified full functionality of all handpieces.
🔍 Technician Findings
HS handpiece 1 water is not flowing consistently.
⚠️ Problem Description
Zone 1 WD hs handpiece issues Make sure tech checks all the lines not just the high speed for potential problems. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Sep 5, 10:45 AM
Case Number: 00524801
Subject: Midmark Service Request Dispatch Authorization - WO-00101700
Status: Closed
📋
▶
2 Work Order Created Sep 5, 10:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Sep 5, 10:59 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-08T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rhea Berry Sep 8, 11:00 AM
Scheduled For: 2025-09-09T12:45:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rhea Berry Sep 10, 9:15 AM
Scheduled For: 2025-09-15T12:45:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Dustin Antolin Sep 15, 9:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 22h
⏱️
▶
2 5x Labor Added Sep 15, 9:47 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Dustin Antolin
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12h 22m, 0m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Sep 17, 1:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 62.0 business days
🧾
Invoice Created Dec 17, 9:33 AM
Invoice Number: SM-241218

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00524801
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Dustin Antolin
Scheduled
Sep 15, 8:45 AM
Created
Sep 5, 10:52 AM
Invoice #
SM-241218

Work Details (5)

Name Type Status Qty Amount Date
WL-02936780 Labor Open 0.83333333333333 $0.00 Sep 15, 9:47 PM
WL-02936781 Labor Open 1.6666666666667 $192.50 Sep 15, 9:47 PM
WL-02936782 Labor Open 0.83333333333333 $0.00 Sep 15, 9:47 PM
WL-02936783 Travel Open 40 $110.00 Sep 15, 9:47 PM
WL-02936784 Travel Open 40 $0.00 Sep 15, 9:47 PM

Details