Detailed work order timeline, KPIs, and analysis
MOBILE COUNTY EMS • Repair • P7
📍 MOBILE COUNTY EMS — 10394 Moffett Rd, Semmes AL, 36575
Sep 5, 2025 → Nov 12, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 5 → Sep 5 | Created | ▶ Running | 0 | 0 / 7 |
| Sep 5 → Sep 5 | L2 Screening | ▶ Running | 0 | 0 / 7 |
| Sep 5 → Oct 8 | Awaiting Parts | ⏸ Paused | 23 | — |
| Oct 8 → Oct 9 | Ready for Scheduling | ▶ Running | 1 | 1 / 7 |
| Oct 9 → Oct 20 | Assigned | ▶ Running | 6 | 7 / 7 |
| Oct 20 → Oct 21 | Scheduled | ▶ Running | 1 | 8 / 7 |
| Oct 21 → Oct 21 | Tech On Site | ▶ Running | 0 | 8 / 7 |
| Oct 21 → Oct 21 | Tech Off Site | ▶ Running | 0 | 8 / 7 |
| Oct 21 → Nov 7 | Reschedule | ▶ Running | 13 | 21 / 7 |
| Nov 7 → Nov 12 | Scheduled | ▶ Running | 2 | 23 / 7 |
| Nov 12 → Nov 12 | Tech On Site | ▶ Running | 0 | 23 / 7 |
@Diane Patton Thank you, corrected. Closed @Mark Franks
11/7/25 AJinerson - Call logged on WO-01311001. Called Bill Chambers to schedule tech visit for 4 repairs. I offered tech visit for Monday 11/10 or Tuesday, 11/11 but they needed later in the week.
Bill confirmed scheduling for Weds 11/12 with arrival around 10AM (per tech arrival time given) for all 4 repairs.
No further arrival instructions needed per Bill and tech will have parts in hand.
11/6/25 AJinerson - Email logged on WO-01311001. Sent scheduling email to POC Bill offering tech visit on 11/10 with eta between 10AM-11AM for below WOs:
11/6/25 AJinerson - Call logged on WO-01311001. Called Bill Chambers to schedule tech visit for 4 repairs. No answer, left VM for Bill regarding scheduling.
11/5/25 RCook- Updated due date based on parts for WO-01307370. ave not received tracking for WO-01307370. Customer would like WO-01307370, WO-01302003, WO-01311003, WO-01311001, and WO-01302002 scheduled together
11/3/25 AJinerson - Site has FERNO Dispatched WO WO-01307370 still in awaiting parts for same site. No update on parts as of 10/22 per ASM.
10/27/25 RCook- Updating due date based on parts for WO-01307370. Have not received tracking for WO-01307370. Customer would like WO-01307370, WO-01302003, WO-01311003, WO-01311001, and WO-01302002 scheduled together. Removed delay code.
10/24/25 AJinerson - Discussed w/ tech SUP. Tech went on site 10/21 as scheduled but customer wanted more services that were listed on the quote but we did not have WOs for. We will have to reschedule this visit once all WOs ready to schedule, along with site's Ferno Dispatched WO-01307370 that is currently awaiting parts.
Customer wants all WOs serviced during same visit.
10/20/25 AJinerson - Call logged on WO-01302002, spoke with POC Bill Chambers and confirmed tech visit for tomorrow, 10/21 with eta between 10AM-11AM for both repairs.
POC on site will be Bill Chambers.
10/20/25 AJinerson - Spoke with FSE who received parts and confirmed able to service tomorrow, 10/21 when in area. Will follow up with customer to schedule. This will be scheduled past the SLA due to parts had to ship from tech to tech.
10/15/25 RCook- Spoke with Bill Chambers advised that we are waiting on tracking from JCunningham to schedule as soon as this is received we will reach out to schedule. See logged call on WO-01302002
10/15/2025 LHill-rec'd text from Jason Cunningham-
Ok. I will see where the closest UPS store is. The jobs im working are out in the sticks and dont have anything like that in or around them.10/14/2025 LHill-sent text to Jason Cunningham-Hey Jason. It's Laura Hill with EMSAR. Ship those parts "GROUND" to Craig Walker . Thank you.
10/14/2025 LHill-called Jason Cunningham to see if he was able to ship out the parts. He advised he never rec'd direction. I talked to Rhea and she advised she is still waiting on a response. Told Jason we would let him know as soon as we get a response.
10/13/25 RCook- Received text from JCunningham stating that he can ship these parts and just needs address to ship to and how to ship (overnight, ground) Reached out to RIngraham to confirm.
10/10/25 RCook- Sent text to JCunningham asking for parts to be shipped to Craig Walker when received.
10/10/25 RCook- Per RIngraham in ASC meeting, reassign WOs to Craig Walker to take. When Jason Cunningham receives parts he will need to ship the parts to Craig to complete.
10/10/2025 LHill-tracked parts
Your shipment
1Z01E3E70396461155
Estimated delivery
Tomorrow, October 11 between 2:00 P.M. - 6:00 P.M.
10/9/25 RCook- Spoke with Bill Chambers, advised that WOs have been received and we are waiting on tracking. As soon as tracking is received we will reach out to schedule. See logged call on WO-01302003
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02964764 | Parts | Open | 1 | $54.00 | Oct 9, 10:45 AM |
| WL-02964765 | Parts | Open | 1 | $2.00 | Oct 9, 10:45 AM |
| WL-02964766 | Parts | Open | 1 | $19.00 | Oct 9, 10:45 AM |
| WL-02964767 | Parts | Open | 1 | $2.00 | Oct 9, 10:45 AM |
| WL-02964768 | Parts | Open | 1 | $1.00 | Oct 9, 10:45 AM |
| WL-02964769 | Parts | Open | 1 | $0.00 | Oct 9, 10:45 AM |
| WL-02964770 | Parts | Open | 1 | $0.00 | Oct 9, 10:45 AM |
| WL-02964771 | Parts | Open | 4 | $4.00 | Oct 9, 10:45 AM |
| WL-02964772 | Parts | Open | 4 | $8.00 | Oct 9, 10:45 AM |
| WL-02964773 | Parts | Open | 1 | $0.00 | Oct 9, 10:45 AM |
| WL-02964774 | Parts | Open | 1 | $0.00 | Oct 9, 10:45 AM |
| WL-02964775 | Parts | Open | 1 | $20.00 | Oct 9, 10:45 AM |
| WL-02964776 | Parts | Open | 1 | $10.00 | Oct 9, 10:45 AM |
| WL-02964777 | Parts | Open | 1 | $0.00 | Oct 9, 10:45 AM |
| WL-02964778 | Parts | Open | 1 | $12.00 | Oct 9, 10:45 AM |
| WL-02964779 | Parts | Open | 2 | $26.00 | Oct 9, 10:45 AM |
| WL-02964780 | Parts | Open | 2 | $12.00 | Oct 9, 10:45 AM |
| WL-02964781 | Parts | Open | 6 | $12.00 | Oct 9, 10:45 AM |
| WL-02964782 | Expenses | Open | 1 | $20.48 | Oct 9, 10:45 AM |
| WL-03004475 | Labor | Open | 0.5 | $65.00 | Nov 12, 11:15 AM |