9/10 KSmith -- Bernie advised this is already scheduled for 10/31. Confirmed scheduled date
9/10 KSmith -- Sent email to schedule for 9/30
09/09/2025 LHill Called (860) 347-6971 for Bernie. spoke with Adrianna and she said she would pass this information along to Bernie to call me back. Trying to confirm equipment & contact.
9/5/25 SReich - S Berry confirmed the address is correct.
🔧Work Performed
Inspection completed on 15 items
🔍Technician Findings
Inspection due
⚠️Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=29866
📧
Email:RE: MHU- Mental Health Unit -- EMSAR Inspection -- WO-01302047
Completed Sep 10, 2025
From: DelgadB@chc1.com
To: ksmith@emsar.com
Great, thank you for confirming
Bernie Delgado, RN, BSN
Nurse Manager
Center for Key Populations
A program of Community Health Center, Inc.
631 Main Street
Middletown, CT 06457
(860) 347-6971
delgadb@chc1.com<mailto:delgadb@chc1.com>
[CKP_logo_F042716_MWHS]
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, September 10, 2025 12:25 PM
To: Delgado, Bernie <DelgadB@chc1.com>
Subject: RE: MHU- Mental Health Unit -- EMSAR Inspection -- WO-01302047
Th
📧
Email:RE: MHU- Mental Health Unit -- EMSAR Inspection -- WO-01302047
Completed Sep 10, 2025
From: DelgadB@chc1.com
To: ksmith@emsar.com
Hi we already have something scheduled for october to check my other 2 MHU’s which this one will fall under – its scheduled for 10/31/25
Bernie Delgado, RN, BSN
Nurse Manager
Center for Key Populations
A program of Community Health Center, Inc.
631 Main Street
Middletown, CT 06457
(860) 347-6971
delgadb@chc1.com<mailto:delgadb@chc1.com>
[CKP_logo_F042716_MWHS]
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, September 10, 2025 11:44 AM
To:
📧
Email: MHU- Mental Health Unit -- EMSAR Inspection -- WO-01302047
Completed Sep 10, 2025
To: delgadb@chc1.com
CC:
BCC:
Attachment: --none--
Subject: MHU- Mental Health Unit -- EMSAR Inspection -- WO-01302047
Body:
Hi Bernie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at MHU- Mental Health Unit located at Rapallo Ave?
If not, would you have the contact information of the person I need to speak with?
If you are the correct person:
We received a request
📋
Outbound to +18603476971
Completed Sep 9, 2025
09/09/2025 LHill Called (860) 347-6971 for Bernie. spoke with Adrianna and she said she would pass this information along to Bernie to call me back. Trying to confirm equipment & contact.
📅
WO-01302047 - Inspection - Middletown - MHU- Mental Health Unit
Oct 31, 2025 1:00pm – 5:00pm
Work Order: WO-01302047
Account: Community Health Center CHC New Britain
Customer Case Number:
Location: MHU- Mental Health Unit
Address: Rapallo Ave, Middletown, CT 06457
Manufacturer:
Model #:
Serial #:
Contact Name: Bernie Delgado
Contact Phone: (860) 347-6971
Contact Email: delgadb@chc1.com
Timeline
📞
Case Linked Sep 5, 3:20 PM
Case Number:00524957
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 5, 4:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳4.0 business days
👷
▶
2
Technician Assigned Sep 10, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 19h
🗓️
▶
2
Status: Scheduled Sep 10, 12:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-10-31T17:00:00.000+0000
🚨37.0 business days
⏱️
▶
2
5x Labor Added Oct 31, 9:53 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:51d 9h, 0m
⏳2.3 business days
📄
▶
2
Status: Ready to Bill Nov 4, 2:29 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 6, 12:38 PM
Invoice Number:SM-245584
Bottlenecks
Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 36.9 business days (threshold: 2.0 business days)
Exceeded by 34.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)