Work Order 360 View

CONFIRMED

1/9/26 AJinerson - Received email confirmation from Peggy to schedule visit for Weds. 1/21 with eta between 9am-11am.

POC onsite: Peggy Gray

Office: 251-368-4238

Cell: 334-730-3802

Arrival instructions:

Specific requirements:

1/9/26 AJinerson - Sent email back to POC Peggy offering tech visit for Weds. 1/21 with eta between 9am-11am.

This is a 12 hour round trip for tech, and tech will already be traveling to this area during that week. This will be scheduled past the SLA since the WO was canceled due to the account being on hold. WO was originally scheduled withing the SLA.

1/9/26 AJinerson - Account came off hold, WO released back into RFS 1/9, confirmed w/ ASC ready to schedule.

1/9/26 AJinerson - Received email from customer asking to proceed with scheduling. Sent email to ASM to see if we are ok to proceed since WO was canceled due to account being on-hold.

12/15/25 AJinerson - Received email back from Peggy Gray stating tech did not show up on offered date of 12/10 (customer never responded to our scheduling email to confirm this date, anyways) but WO was cancelled on 11/20. Following up via chatter to SUP/Tech SUP to see why WO was cancelled/how to proceed.

11/14/25 AJinerson - Sent email to POC Peggy offering tech visit on Weds. 12/10 with eta between 2PM-4PM.

Discussed w/ tech SUP to schedule for DIngraham during next available week (December) to cover southern GA/AL prison inspections.

11/14/25 AJinerson - Tech SUP assisting with getting background checks submitted for additional EMSAR techs.

Scheduling ahead needed: Yes. Cellphones are not allowed. If needed to service equipment, I will need to communicate this with security. 

Certain day or time: Wednesday. Before 2pm

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: Cellphones are not allowed. If needed to service equipment, I will need to communicate this with security. 

11/12/2025 LHill-rec'd email from Peggy Gray-

1. Is there a particular day or time that typically works best for your facility? Wednesday. Before 2pm
2. Would you like the technician to call ahead before arriving? Yes
3. Is there anything additional needed for our technician to gain access to your facility? Cellphones are not allowed. If needed to service equipment, I will need to communicate this with security. 

See logged email

11/12/2025 LHill-sent email to Peggy Gray at peggy.gray@yescarecorp.com to confirm contact & equipment.

11/12/2025 LHill-LM at 334-730-3802 for Peggy Gray to confirm contact & equipment. Was unable to log call in RC.

11/11/2025 DNakoff - Try updated POC

09/12/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. The email address on the WO bounced back.

09/11/2025 LHill email bounced back.

09/11/2025 LHill-sent email to Marla Brewer at marla.brewer@yescarecorp.com to confirm contact and equipment,

@Stephanie Ramen​ Good morning! This customer just responded to our scheduling email from 11/14, but I see the WO was cancelled on 11/20. Do you know why this WO may have been cancelled? @Mark Franks​