From: ThibeaM@chc1.com
To: PalinJ@chc1.com, pittinj@chc1.com, HolmesK@chc1.com
Cc: ksmith@emsar.com, dillona@chc1.com
Thank you
Melissa Thibeault
Senior Manager
School Based Dental Programs
Waterbury Schools
A program of Community Health Center, Inc
(860)983-2990 Cell
thibeam@chc1.com <mailto:thibeam@chc1.com>
Register or update your child enrollment form online
www.sbhc1.com <https://protect.checkpoint.com/v2/r01/___https://urldefense.com/v3/__http:/www.sbhc
From: PalinJ@chc1.com
To: ThibeaM@chc1.com, pittinj@chc1.com, HolmesK@chc1.com
Cc: ksmith@emsar.com, dillona@chc1.com
Thanks,
Kourtney is scheduled to come 11/17 at 10 am. She contacted me yesterday and we set up date and time.
From: Thibeault, Melissa <ThibeaM@chc1.com>
Sent: Monday, September 29, 2025 7:39 PM
To: Palin, Jean <PalinJ@chc1.com>; Pittinger, Juliana <pittinj@chc1.com>; Holmes, Kimberly <HolmesK@chc1.com>
Cc: Kourtney Smith <ksmith@emsar.com>; Dillon, Allison <dill
From: ThibeaM@chc1.com
To: PalinJ@chc1.com, pittinj@chc1.com, HolmesK@chc1.com
Cc: ksmith@emsar.com, dillona@chc1.com
Thanks Allison!
Adding the clinical staff for scheduling.
Please let Kourtney know date a time that works to inspect all medical and dental equipment.
Thank you!
Melissa Thibeault
Senior Manager
School Based Dental Programs
Waterbury Schools
Community Health Center, Inc.
(860)983-2990 Cell
(860)638-6736 Fax
thibeam@chc1.com<mailto:thibeam@chc1.com>
Register
From: PalinJ@chc1.com
To: ksmith@emsar.com
Cc: pittinj@chc1.com
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Hi Kourtney,
November 17th is fine for the EMSAR inspection at New Britain High School Based Health Center. We are open 7-
From: dillona@chc1.com
To: ksmith@emsar.com, MartinmaR@chc1.com, ThibeaM@chc1.com
Good morning,
Including Melissa Thibeault who will be able to help coordinate.
Thank you!
From: Kourtney Smith <ksmith@emsar.com>
Sent: Monday, September 29, 2025 9:28 AM
To: Dillon, Allison <dillona@chc1.com>; Martinez, Maricruz <MartinmaR@chc1.com>
Subject: Re: CHC New Britain HS Clinic (10448-33-010) -- EMSAR Inspection -- WO-01303048
Hi Jean, I’m Kourtney with EMSAR, and
To: dillona@chc1.com; martinmar@chc1.com
CC:
BCC:
Attachment: --none--
Subject: Re: CHC New Britain HS Clinic (10448-33-010) -- EMSAR Inspection -- WO-01303048
Body:
Hi Jean,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at CHC New Britain HS Clinic (10448-33-010) located at 110 Mill St?
If not, would you have the contact information of the person I need to speak with?
To: palinj@chc1.org
CC:
BCC:
Attachment: --none--
Subject: CHC New Britain HS Clinic (10448-33-010) -- EMSAR Inspection -- WO-01303048
Body:
Hi Jean,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at CHC New Britain HS Clinic (10448-33-010) located at 110 Mill St?
If not, would you have the contact information of the person I need to speak with?
If you are the correct pe
📅
WO-01303048 - Inspection - New Britain - CHC New Britain HS Clinic (10448-33-010)
Nov 17, 2025 10:00am – 2:00pm
Work Order: WO-01303048
Account: Community Health Center CHC New Britain
Customer Case Number:
Location: CHC New Britain HS Clinic (10448-33-010)
Address: 110 Mill St., New Britain, CT 06051
Manufacturer:
Model #:
Serial #:
Contact Name: Jean Palin
Contact Phone: 860-826-8845
Contact Email: pali
Timeline
📞
Case Linked Sep 7, 7:00 AM
Case Number:00525079
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Sep 8, 8:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨12.0 business days
👷
▶
2
Technician Assigned Sep 23, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:15d 8h
⏳4.9 business days
🗓️
▶
2
Status: Scheduled Sep 29, 10:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-17T15:00:00.000+0000
🚨34.0 business days
⏱️
▶
2
3x Labor Added Nov 17, 2:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:49d 4h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Nov 19, 2:21 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
🧾
Invoice Created Nov 24, 8:09 AM
Invoice Number:SM-246990
Bottlenecks
Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Assigned
Duration: 4.4 business days (threshold: 4.0 business hours)
Exceeded by 3.9 business days
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)