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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303059 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Augusta State Medical Prison — 3001 Gordon Hwy, Grovetown GA, 30813

Sep 8, 2025 → Dec 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (52 biz days late)
Active: 69 biz days
🕐 Clock stopped: Tech Off Site (Dec 18, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Oct 16, 2025
27 business days (counted)
Running total: 27 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Oct 16 → Nov 4, 2025
13 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: On Hold
Nov 4 → Nov 6, 2025
2 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 13, 2025
4 business days (counted)
Running total: 46 of ? biz days used
8d
▶ Clock Running
Status: On Hold
Nov 13 → Nov 25, 2025
8 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 54 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 15, 2025
12 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 69 of ? biz days used
Created: Sep 8, 2025 Tech Off Site: Dec 18, 2025
Show SLA Clock Detail (17 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Oct 16 Ready for Scheduling ▶ Running 27 27
Oct 16 → Nov 4 Assigned ▶ Running 13 40
Nov 4 → Nov 4 Entered ▶ Running 0 40
Nov 4 → Nov 6 On Hold ▶ Running 2 42
Nov 6 → Nov 13 Ready for Scheduling ▶ Running 4 46
Nov 13 → Nov 25 On Hold ▶ Running 8 54
Nov 25 → Nov 25 Ready for Scheduling ▶ Running 0 54
Nov 25 → Nov 25 Assigned ▶ Running 0 54
Nov 25 → Dec 15 Scheduled ▶ Running 12 66
Dec 15 → Dec 15 Tech On Site ▶ Running 0 66
Dec 15 → Dec 16 Tech Off Site ▶ Running 1 67
Dec 16 → Dec 16 Tech On Site ▶ Running 0 67
Dec 16 → Dec 17 Tech Off Site ▶ Running 1 68
Dec 17 → Dec 17 Tech On Site ▶ Running 0 68
Dec 17 → Dec 18 Tech Off Site ▶ Running 1 69
Dec 18 → Dec 18 Tech On Site ▶ Running 0 69
Dispatch 0.0d
Holding 11.7d (excluded)
Coordinators 59.9d
Field Work 9.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
11.7 days
Coordinators
59.9 days
Over SLA
Field Work
9.2 days
Billing
0.0 days
Created: Sep 8, 2025 Due: Nov 5, 2025 Completed: Dec 20, 2025 (44 days late)
📅
71.0 days Total Age
⏱️
28.0d in Ready for Scheduling Longest Stage
🔄
19 transitions Status Changes
⚠️
55.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
63 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 14, 2025
Visit 2 Dec 15, 2025
Visit 3 Dec 16, 2025
Visit 4 Dec 17, 2025
Visit 5 Dec 18, 2025
Visit 6 Dec 19, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525085
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 861 pieces
Priority
Standard
Origin
Email
Reason
New Case
Contact
LaShawnya Streetman
Owner
Leona Coonrod
Created
Sep 7, 2025
Work Orders from this Case (1)
WO-01303059 (current) Invoiced
Inspection • Henry Holmes
Created: Sep 8, 2025 • Closed: Dec 19, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 28.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 55.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.9d / 1.0d SLA
Assigned
14.4d / 0.5d SLA
On Hold
11.7d
Scheduled
12.6d / 2.0d SLA
Tech On Site
3.3d / 1.0d SLA
Tech Off Site
5.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/25 AJinerson - Received email back from POC LaShawnya Streetman:


Onsite Contacts: LaShawnya Streetman (706) 855-4833 and Melinda Woodell (803) 275-7132

Arrival Instructions: When you arrive, you may contact LaShawyna Streetman or Melinda Woodell in Medical Administration.

We will have a front-entry admittance letter for Henry Holmes and Joseph Anderson prepared and ready for the scheduled dates. Please have them bring their state ID and license plate number for entrance.


11/25/25 AJinerson - Sent email to LaShawnya Streetman and Melinda Woodall confirming tech visit for 12/15 - 12/19.

Provided list of equip./tools techs will need to bring.

Asked for confirmation of onsite contacts, arrival instructions, and any further specific requirements that are needed for this visit.


11/25/25 AJinerson - Called LaShawnya Streetman back at 7068554833. Confirmed tech visit(s) for 2 technicians week of Monday, 12/15 - Friday, 12/19. 

Will send Ms. Streetman email and copy in Melinda Woodell with confirmation of techs, dates, equipment list. 


11/25/25 AJinerson - Discussed w/ tech sup to confirm scheduling 2 emsar techs: HHolmes & JAnderson for week of 12/15 - 12/19.


11/25/25 AJinerson - Received missed call from LaShawyna Streetman regarding questions of last inspection. Called LaShawnya back but she said she had already received the answers she needed. 

  • I asked LaShawnya about scheduling this inspection, and she said any day M-F between 8am-3pm works for them. 
  • Scheduling POCs: LaShawnya Streetman (706) 855-4833 OR Melinda Woodell (803) 275-7132
  • I let her know that we are planning on sending 2 Centurion cleared techs for a full week on site and will follow up with her as soon as we have those dates for a week in Dec. 

(techs will both have to travel for this so we will need confirmation on which cleared techs are available now). 


11/25/25 AJinerson - WO went back into RFS past SLA due to contact unavailable after multiple attempts to schedule.

This site last had their annual inspection in Dec. 2024 per WO-01196621


11/25/25 SReich - Updated POC per a phone call from Ms. Morris regarding the inspection report on WO-01196621.


11/13/2025 LHill-Placing WO on hold and escalating to the account manager for contact conformation.


11/13/2025 LHill-rec'd email back from Marietta Davis stating she is not at Augusta State Prison. She is at Hancock State Prison.

See logged email.


11/13/2025 LHill-sent email to Melinda Woodell at mdavis11@teamcenturion.com to confirm contact & equipment.


11/13/2025 LHill-Called 706-444-1122 for Melinda Woodell. Was advised this is Hancock Prison not Augusta State and there is no one there by the name of Melinda Woodell.


11/7/25 AJinerson - WO released back into RFS w/ updated contact.

Discussed with tech sup on who is available to travel since we need to send 2 techs on site for 1 full week. (plus they both need to have clearance w/ centurion).

Per tech sup, hold off on this until we have confirmation on which HCP techs can cover the soonest.


11/6/2025 DNakoff - Updated POC


CONFIRMED

11/4/25 AJinerson - Clearing tech name and escalating to ASM due to customer contact unavailable. No responses to scheduling emails, and no calls back.


11/4/25 AJinerson - Called LaShawnya again to follow up and see if they're ready to schedule. Went straight to busy tone again. 


11/4/25 AJinerson - Called LaShawnya to follow up and see if they're ready to schedule. Went straight to busy tone. Will try again. 


10/20/25 AJinerson - Sent 2nd follow up email to POC LaShawnya to schedule tech visit offering week of 10/27 - 10/31 and providing cleared tech's names/info and asking what other info they may need.


10/20/25 AJinerson - Called LaShawnya 2nd time to follow up and schedule tech visit. Left 2nd VM regarding scheduling service. 


10/16/25 AJinerson - Sent follow up email to LaShawnya offering tech visit during week of 10/27 - 10/31 (Dylan Ingraham and Yves Dessin) asking LaShawnya if this works for them and will proceed accordingly.


10/16/25 AJinerson - Called LaShawnya to follow up and schedule tech visit for inspection service. Left VM for LaShawnya regarding scheduling. 


9/18/25 AJinerson - Discussed with tech SUP, we will need to schedule 2 EMSAR Cleared techs for 1 full week to complete this service.


Scheduling ahead needed: Yes 

Certain day or time: M-F 8AM-4PM 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: To coordinate the inspection, we kindly request prior notice including the name of the individual conducting the inspection, along with the date and time of their arrival. 

Please note that upon arrival, the inspector will be required to present a valid ID and provide their tag number at the front entry. 

 


09/15/2025 LHill-rec'd email from LaShawnya Streetman-We are in the office Monday through Friday, from 8:00 AM to 4:00 PM. To coordinate the inspection, we kindly request prior notice including the name of the individual conducting the inspection, along with the date and time of their arrival.

Please note that upon arrival, the inspector will be required to present a valid ID and provide their tag number at the front entry.

Feel free to reach out if you have any further questions.




09/12/2025 LHill-sent email to LaShawnya Streetman at lstreetman@teamcenturion.com to confirm contact & equipment.


09/12/2025 LHill-LM at 706-855-4833 for LaShawnya Streetman to confirm contact & equipment. 

 

🔧 Work Performed
Inspected 290 pieces of equipment. Completed Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service https://www.ebiotrack.com/inspection.php?iid=29895 861 pieces

Timeline

📞
Case Linked Sep 7, 7:00 AM
Case Number: 00525085
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Sep 8, 8:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 28.0 business days
👷
▶
2 Status: Assigned Oct 16, 2:09 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000Hoc96QAB, Dylan Ingraham
🚨 14.0 business days
🆕
Status: Entered by Abby Jinerson Nov 4, 11:45 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 18d 22h, 0m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Nov 6, 11:55 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 2d 0h
⚠️ 5.0 business days
⏸️
Status: On Hold by Laura Hill Nov 13, 12:59 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 7d 1h
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Nov 25, 8:21 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 11d 19h
👷
▶
2 Status: Assigned Nov 25, 8:40 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000HFiIBQA1, Henry Holmes
🗓️
▶
2 Status: Scheduled Nov 25, 2:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-15T16:00:00.000+0000
⚠️ 9.0 business days
💵
3x Expenses Added Dec 9, 4:12 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 9, 5:31 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.8 business days
⏱️
2x Labor Added Dec 14, 8:24 PM
Type: Labor, Expenses
Status: Open
Qty: 8.7, 1
🔧
Status: Tech On Site by Joseph Anderson Dec 15, 9:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 18h
🚗
Status: Tech Off Site by Joseph Anderson Dec 15, 4:40 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 34m
⏱️
5x Labor Added Dec 15, 6:21 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.25, 6.9166666666667, 6.2
⏱️
8x Labor Added Dec 15, 10:56 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 3, 0.25, 7, 1
🔧
Status: Tech On Site by Joseph Anderson Dec 16, 8:38 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 15h 58m
🚗
Status: Tech Off Site by Joseph Anderson Dec 16, 3:55 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 17m
⏱️
8x Labor Added Dec 16, 5:18 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.25, 7.8333333333333, 1
⏱️
Labor Added Dec 16, 5:24 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
6x Labor Added Dec 16, 11:10 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.25, 7.75, 1
🔧
Status: Tech On Site by Joseph Anderson Dec 17, 8:26 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 16h 30m
🚗
Status: Tech Off Site by Joseph Anderson Dec 17, 3:31 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 5m
⏱️
6x Labor Added Dec 17, 5:16 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.25, 7.3333333333333, 1
⏱️
6x Labor Added Dec 17, 8:31 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.25, 7.25, 1
🔧
Status: Tech On Site by Joseph Anderson Dec 18, 8:03 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 16h 31m
🚗
Status: Tech Off Site by Joseph Anderson Dec 18, 12:52 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 49m
⏱️
7x Labor Added Dec 18, 4:17 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 7.5, 1
⏱️
6x Labor Added Dec 18, 9:36 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.25, 7.5, 0.5, 1
⏱️
▶
2 4x Labor Added Dec 19, 8:54 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Joseph Anderson
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
⏳ 2.4 business days
📄
▶
3 Status: Ready to Bill Dec 23, 1:45 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-249840

Bottlenecks

Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Assigned
Duration: 13.7 business days (threshold: 4.0 business hours)
Exceeded by 13.2 business days
Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Assigned
Duration: 5.6 business hours (threshold: 4.0 business hours)
Exceeded by 1.6 business hours
Scheduled
Duration: 12.6 business days (threshold: 2.0 business days)
Exceeded by 10.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525085
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Henry Holmes
Scheduled
Dec 15, 11:00 AM
Created
Sep 8, 8:20 AM
Invoice #
SM-249840

Work Details (63)

Name Type Status Qty Amount Date
WL-03031773 Expenses Open 1 $0.00 Dec 9, 4:12 PM
WL-03031774 Expenses Open 1 $0.00 Dec 9, 4:12 PM
WL-03031775 Expenses Open 1 $0.00 Dec 9, 4:12 PM
WL-03031974 Expenses Open 1 $0.00 Dec 9, 5:31 PM
WL-03037463 Labor Open 8.7 $0.00 Dec 14, 8:24 PM
WL-03037464 Expenses Open 1 $0.00 Dec 14, 8:24 PM
WL-03038454 Labor Open 0.25 $0.00 Dec 15, 6:21 PM
WL-03038455 Labor Open 6.9166666666667 $0.00 Dec 15, 6:21 PM
WL-03038457 Travel Open 6.2 - Dec 15, 6:21 PM
WL-03038458 Travel Open 6.2 - Dec 15, 6:21 PM
WL-03038459 Expenses Open 1 $0.00 Dec 15, 6:21 PM
WL-03038779 Labor Open 3 $0.00 Dec 15, 10:56 PM
WL-03038780 Labor Open 0.25 $0.00 Dec 15, 10:56 PM
WL-03038781 Labor Open 7 $0.00 Dec 15, 10:56 PM
WL-03038783 Travel Open 7 - Dec 15, 10:56 PM
WL-03038784 Travel Open 7 - Dec 15, 10:56 PM
WL-03038785 Expenses Open 1 $0.00 Dec 15, 10:56 PM
WL-03038786 Expenses Open 1 $0.00 Dec 15, 10:56 PM
WL-03038787 Expenses Open 1 $0.00 Dec 15, 10:56 PM
WL-03039677 Labor Open 0.25 $0.00 Dec 16, 5:18 PM
WL-03039678 Labor Open 7.8333333333333 $0.00 Dec 16, 5:18 PM
WL-03039679 Labor Open 0.25 $0.00 Dec 16, 5:18 PM
WL-03039680 Travel Open 7 - Dec 16, 5:18 PM
WL-03039681 Travel Open 7 - Dec 16, 5:18 PM
WL-03039682 Expenses Open 1 $0.00 Dec 16, 5:18 PM
WL-03039683 Expenses Open 1 $0.00 Dec 16, 5:18 PM
WL-03039684 Expenses Open 1 $0.00 Dec 16, 5:18 PM
WL-03039695 Labor Open 0.25 $0.00 Dec 16, 5:24 PM
WL-03040222 Labor Open 0.25 $0.00 Dec 16, 11:10 PM
WL-03040223 Labor Open 7.75 $0.00 Dec 16, 11:10 PM
WL-03040224 Labor Open 0.25 $0.00 Dec 16, 11:10 PM
WL-03040225 Travel Open 7 - Dec 16, 11:10 PM
WL-03040226 Travel Open 7 - Dec 16, 11:10 PM
WL-03040227 Expenses Open 1 $0.00 Dec 16, 11:10 PM
WL-03041014 Labor Open 0.25 $0.00 Dec 17, 5:16 PM
WL-03041015 Labor Open 7.3333333333333 $0.00 Dec 17, 5:16 PM
WL-03041016 Labor Open 0.25 $0.00 Dec 17, 5:16 PM
WL-03041017 Travel Open 7 - Dec 17, 5:16 PM
WL-03041018 Travel Open 7 - Dec 17, 5:16 PM
WL-03041019 Expenses Open 1 $0.00 Dec 17, 5:16 PM
WL-03041319 Labor Open 0.25 $0.00 Dec 17, 8:31 PM
WL-03041320 Labor Open 7.25 $0.00 Dec 17, 8:31 PM
WL-03041321 Labor Open 0.25 $0.00 Dec 17, 8:31 PM
WL-03041322 Travel Open 7 - Dec 17, 8:31 PM
WL-03041323 Travel Open 7 - Dec 17, 8:31 PM
WL-03041324 Expenses Open 1 $0.00 Dec 17, 8:31 PM
WL-03042251 Labor Open 0.5 $0.00 Dec 18, 4:17 PM
WL-03042252 Labor Open 7.5 $0.00 Dec 18, 4:17 PM
WL-03042253 Labor Open 0.5 $0.00 Dec 18, 4:17 PM
WL-03042254 Travel Open 7 - Dec 18, 4:17 PM
WL-03042255 Travel Open 7 - Dec 18, 4:17 PM
WL-03042256 Expenses Open 1 $0.00 Dec 18, 4:17 PM
WL-03042257 Expenses Open 1 $0.00 Dec 18, 4:17 PM
WL-03042732 Labor Open 0.25 $0.00 Dec 18, 9:36 PM
WL-03042733 Labor Open 7.5 $6,945.20 Dec 18, 9:36 PM
WL-03042734 Labor Open 0.5 $0.00 Dec 18, 9:36 PM
WL-03042735 Travel Open 7 - Dec 18, 9:36 PM
WL-03042736 Travel Open 7 - Dec 18, 9:36 PM
WL-03042737 Expenses Open 1 $0.00 Dec 18, 9:36 PM
WL-03044135 Labor Open 9.7333333333333 $0.00 Dec 19, 8:54 PM
WL-03044136 Expenses Open 1 $0.00 Dec 19, 8:54 PM
WL-03044137 Expenses Open 1 $0.00 Dec 19, 8:54 PM
WL-03044138 Expenses Open 1 $0.00 Dec 19, 8:54 PM

Details