Primary Delay22.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay42.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.0d / 1.0d SLA
Assigned
16.0d / 0.5d SLA
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
10/29/25 AJinerson - Called POC Karen to schedule tech visit.
Spoke with Jonathan Breyes and offered Tuesday, 11/4 but Thursday, 11/6 works better per their schedule.
Jonathan confirmed scheduling for Thurs. 11/6 between 9am-11am arrival.
POC on site: Jonathan Breyes
Have tech go through front door, he will meet with security or Johnathan, whoever is up front at that time.
09/15/2025 LHill-rec'd email from Karen-
Is there a particular day or time that typically works best for your facility? Tues/Thursdays
Would you like the technician to call ahead before arriving? No-Just need to know the day you plan to come out.
Is there anything additional needed for our technician to gain access to your facility?no
Are you the best contact for scheduling, or should we coordinate with someone else? Jonathan Breyes will be the new center manager for this location.
09/13/2025 LHill-rec'd email from Karen-Yes, I am the contact person for this location.
See logged email.
09/12/2025 LHill-sent email to Karen Jimenez at karen.jimenez@archwellhealth.com to confirm equipment and contact.
🔧Work Performed
Inspected 84 pieces of equipment.
🔍Technician Findings
Complete Annual Equipment Electrical Safety Test And Calibration Service.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
77 pieces
https://www.ebiotrack.com/inspection.php?iid=29894
📋
Outbound to +19412990114
Completed Oct 29, 2025
10/29/25 AJinerson - Called POC Karen to schedule tech visit.
Spoke with Jonathan Breyes and offered Tuesday, 11/4 but Thursday, 11/6 works better per their schedule.
Jonathan confirmed scheduling for Thurs. 11/6 between 9am-11am arrival.
POC on site: Jonathan Breyes
Have tech go through front door, he will meet with security or Johnathan, whoever is up front at that time.
📧
Email:RE: [EXTERNAL] EMSAR Request for service at ArchWell - Venice
Completed Sep 15, 2025
From: Karen.Jimenez@archwellhealth.com
To: laura.hill@emsar.com
See below From: Laura Hill <laura.hill@emsar.com> Sent: Monday, September 15, 2025 9:16 AMTo: Karen Jimenez <Karen.Jimenez@archwellhealth.com>Subject: Re: [EXTERNAL] EMSAR Request for service at ArchWell - Venice You don't often get email from laura.hill@emsar.com. Learn why this is important WARNING: THIS IS AN EXTERNAL EMAIL. NEVER provide login credentials. Do not click links or open attachments unless this email is expecte
📧
Email:Re: [EXTERNAL] EMSAR Request for service at ArchWell - Venice
Completed Sep 15, 2025
From: laura.hill@emsar.com
To: karen.jimenez@archwellhealth.com
Thank you. Can you answer a few questions below.
We have a service request open for our annual inspection of the biomed equipment due in , and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular day or time that typically works best for your facility?Would you like the technician to call ahead before arriving?Is there anything additional needed for our technician to gain access to you
📧
Email:RE: [EXTERNAL] EMSAR Request for service at ArchWell - Venice
Completed Sep 15, 2025
From: Karen.Jimenez@archwellhealth.com
To: laura.hill@emsar.com
Yes, I am the contact person for this location. From: Laura Hill <laura.hill@emsar.com> Sent: Friday, September 12, 2025 4:33 PMTo: Karen Jimenez <Karen.Jimenez@archwellhealth.com>Cc: rhea.cook@emsar.comSubject: [EXTERNAL] EMSAR Request for service at ArchWell - Venice You don't often get email from laura.hill@emsar.com. Learn why this is important WARNING: THIS IS AN EXTERNAL EMAIL. NEVER provide login credentials. Do not cl
📧
Email: EMSAR Request for service at ArchWell - Venice
Completed Sep 12, 2025
To: karen.jimenez@archwellhealth.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at ArchWell - Venice
Body:
Hi Karen Jimenez,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for ArchWell Health. I know I just spoke with you about another location earlier. Are you the contact for this location as well?
We have a service request open for our annual inspection of the biomed equipment due in , an