Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303069 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell - Meredith Banks, NP — 1921 Whittlesey Road Ste 310, Columbus GA, 31904

Sep 8, 2025 → Sep 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (12 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 12, 2025
4 business days (counted)
Running total: 4 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 13, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 8, 2025 Completed: Sep 13, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 0
Sep 8 → Sep 8 Assigned ▶ Running 0 0
Sep 8 → Sep 12 Scheduled ▶ Running 4 4
Sep 12 → Sep 13 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Coordinators 5.4d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.4 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Sep 8, 2025 Due: Sep 15, 2025 Completed: Sep 13, 2025 (2 days early)
📅
5.0 days Total Age
⏱️
4.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00478973
Waiting to hear back from Courtney Biachi.
Closed
Annual Equipment Electrical Safety Test And Calibration Equipment: 9 https://www.ebiotrack.com/inspection.php?iid=26515
Priority
Standard
Origin
Email
Reason
New Case
Contact
Courtney Bianchi
Owner
Kimberly Hardison
Created
Mar 30, 2025
Work Orders from this Case (1)
WO-01303069 (current) Invoiced
Inspection • Dylan Ingraham
Created: Sep 8, 2025 • Closed: Sep 13, 2025
Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.4 days stuck in "Scheduled"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/8/25 AJinerson - Per email logged on WO-01303069, we are scheduling per below:


Columbus, GA site: Friday, 9/12 eta between 10am-1030am.


Savannah, GA site: Tuesday, 9/23 eta around 8:30am


ATL sites: awaiting confirmation on which sites week of 10/13-10/17.

🔧 Work Performed
9/12 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE ON 8 DEVICES (ALL PASS) - ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
9/12 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Equipment: 9 https://www.ebiotrack.com/inspection.php?iid=26515

Timeline

📞
Case Linked Mar 30, 7:00 AM
Case Number: 00478973
Subject: Waiting to hear back from Courtney Biachi.
Status: Closed
🚨 112.0 business days
📋
▶
2 Work Order Created Sep 8, 8:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Sep 8, 4:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 8h 16m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-12T14:00:00.000+0000
⏳ 4.9 business days
🔧
Status: Tech On Site by Dylan Ingraham Sep 12, 12:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 19h
⏱️
▶
2 Labor Added Sep 12, 11:58 PM
Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 50m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 16, 12:30 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 17, 9:45 PM
Invoice Number: SM-241084

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00478973
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Dylan Ingraham
Scheduled
Sep 12, 10:00 AM
Created
Sep 8, 8:38 AM
Invoice #
SM-241084

Work Details (1)

Name Type Status Qty Amount Date
WL-02935038 Labor Open 0.75 $1,292.00 Sep 12, 11:58 PM

Details