***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: 3ZN3!!4P
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
9/30/25 PC- Repair
Technician Findings upon arrival: Found unit fully functional with parts.
Actions Taken/Work Performed: Replaced touchscreen and Ad monitor.
Final Resolution: All function test pass.
🔍Technician Findings
9/30/25 PC- Repair
Technician Findings upon arrival: Found unit fully functional with parts.
Actions Taken/Work Performed: Replaced touchscreen and Ad monitor.
Final Resolution: All function test pass.
⚠️Problem Description
Tech will be shipped replacement Touchscreen nose assembly and advertisement monitor.
Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality.
Touchscreen should be set as main display.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Tech will be shipped replacement WIFI adapter.
Restore connectivity, then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your work order.
Tech will be shipped Key to Kiosk.
***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: 3ZN3!!4P
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Inbound from +13015984666
Completed Sep 8, 2025
Spoke to Melissa/pharmacy, the touchscreen is frozen, the top screen is also dark and the unit is offline in the portal. They have rebooted the unit. Lights are working. No key.