10/9 MOwens Chad called back and rescheduled the visit for 10/20-10/21
Chad's cell 252-883-8566
10/7 MOwens Sent email to Chad because the PM service will need to be rescheduled because of a repair WO that needs to be completed on Thurs. 10/9
9/24 MOwens Called and spoke to Chad Eason. He requested 10/9 for the schedule date for the PM visit. I told him that will work for the tech.
9/22 MOwens Called to speak to Chad Eason. Had to leave a vm for him to call back to schedule the PM service.
9/8 MOwens Sent an email to Chad asking for good dates to schedule the PM service.
🔧Work Performed
Stryker Medical - 6500 PowerPro
Serial #: 061039195 - Asset ID: a0C5A00000rt1kSUAQ
Ferno Washington Inc - Model 35-X ProFlexx
Serial #: 11N-190289 - Asset ID: 13348632
Stryker Medical - 6082 MX-Pro R3
Serial #: 021240284 - Asset ID: 13348634
Ferno Washington Inc - Model 175 (Series)
Serial #: LDM262 - Asset ID: 13348631
Ferno Washington Inc - Model 175 (Series)
Serial #: LDM118 - Asset ID: 13348629
Ferno Washington Inc - Model 175 (Series)
Serial #: LDM2103 - Asset ID: 13348628
Ferno Washington Inc - Model 175 (Series)
Serial #: LDM116 - Asset ID: a0C8Y00000oPdAuUAK
Chad called back and rescheduled the visit for 10/20-10/21
📞
Call
Completed Sep 22, 2025
9/22 MOwens Called to speak to Chad Eason. Had to leave a vm for him to call back to schedule the PM service.
📧
Email:Edgecombe County EMS PMs
Completed Sep 8, 2025
From: mowens@emsar.com
To: chadeason@edgecombeco.com
Chad
It is time again this month to complete the 6-month PM service on your stretchers. What days this month work to schedule the service visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com<mailto:mowens@emsar.com>
www.emsar.com<http://www.emsar.com/>
803-791-1259
[facebook logo-small]<https://www.facebook.com/emsarinc> [twitter-icon] <http://twitter.com/emsarinc> [linkedin] <http://www.linkedin.
📅
WO-01303082 - Preventive Maintenance - Tarboro - EDGECOMBE COUNTY EMS - St. Andrews St.
Oct 20, 2025 12:00pm – 5:00pm
Work Order: WO-01303082
Account: EDGECOMBE COUNTY EMS
Customer Case Number:
Location: EDGECOMBE COUNTY EMS - St. Andrews St.
Address: 201 St Andrews St. #233, Tarboro, NC 27886
Manufacturer:
Model #:
Serial #:
Contact Name: Chad Eason
Contact Phone: 252-641-7842
Contact Email: chadeason@edgecomb
Timeline
📞
Case Linked Sep 8, 1:00 AM
Case Number:00525102
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 8, 9:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 8, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:7h 8m
🚨13.0 business days
🗓️
▶
2
Status: Scheduled Sep 24, 9:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-09T15:00:00.000+0000
🚨10.0 business days
🔄
Status: Reschedule by Melissa OwensOct 7, 10:03 AM
From:Scheduled
To:Reschedule
Duration in Previous:13d 0h
⏳3.0 business days
👷
▶
2
Status: Assigned Oct 9, 8:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Rozier Cole
📅
▶
2
Dispatch Scheduled Oct 9, 8:56 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:6m
⚠️7.0 business days
🔧
Status: Tech On Site by Rozier ColeOct 20, 10:31 PM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 13h
⏳1.2 business days
⏱️
▶
2
11x Labor Added Oct 21, 11:42 PM
11x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:1d 1h
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonOct 23, 6:05 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 18h, 0m
⏳2.7 business days
🧾
Invoice Created Oct 27, 1:40 PM
Invoice Number:SM-244492
Bottlenecks
Assigned
Duration: 12.5 business days (threshold: 4.0 business hours)
Exceeded by 12.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)