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WO-01303083 ↗ ServiceMax

MINSTER LIFE SQUAD • Preventive Maintenance • PSM

📍 Minster Life Squad — 61 S Jefferson St, Minster OH, 45865

Sep 8, 2025 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (5 biz days early)
Active: 11 biz days
🕐 Clock stopped: Invoiced (Sep 23, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 19, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 9 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 19 → Sep 23, 2025
2 business days (counted)
Running total: 11 of ? biz days used
Created: Sep 8, 2025 Invoiced: Sep 23, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Sep 19 Ready for Scheduling ▶ Running 9 9
Sep 19 → Sep 19 Assigned ▶ Running 0 9
Sep 19 → Sep 23 Scheduled ▶ Running 2 11
Dispatch 0.0d
Coordinators 13.0d
Field Work 0.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.0 days
Over SLA
Field Work
0.9 days
Created: Sep 8, 2025 Due: Sep 30, 2025 Completed: Sep 23, 2025 (7 days early)
📅
12.0 days Total Age
⏱️
10.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525103
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 3 pieces https://www.ebiotrack.com/inspection.php?iid=29900
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Puthoff
Owner
Leona Coonrod
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303083 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Sep 8, 2025 • Closed: Sep 23, 2025
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 10.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
10.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/19/2025 CRamen spoke with Tim and scheduled for Tuesday 9/23/2025 between 9-11


9/18/2025 CRamen left a vm for a returned call to schedule for Tuesday 9/30/2025 between 8-10am. Also logged email. Placeholder set

🔧 Work Performed
Ferno Washington Inc - iNX Serial #: 16F002805 - Asset ID: 13208720 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16N348005 - Asset ID: 13208719 Ferno Washington Inc - iNLine (Series) Serial #: 30035 - Asset ID: 13208718
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 3 pieces https://www.ebiotrack.com/inspection.php?iid=29900

Timeline

📞
Case Linked Sep 8, 1:00 AM
Case Number: 00525103
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 8, 9:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
👷
▶
4 Technician Assigned Sep 19, 11:57 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11d 2h
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-23T14:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Dustin Antolin Sep 23, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
⏱️
▶
2 7x Labor Added Sep 23, 8:12 PM
7x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 7h 14m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Sep 25, 9:12 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 12h, 0m
🚨 15.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-241927

Bottlenecks

Ready for Scheduling
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525103
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Sep 23, 10:00 AM
Created
Sep 8, 9:04 AM
Invoice #
SM-241927

Work Details (7)

Name Type Status Qty Amount Date
WL-02946732 Labor Open 3.25 $0.00 Sep 23, 8:12 PM
WL-02946733 Travel Open 200 $0.00 Sep 23, 8:12 PM
WL-02946734 Labor Open 0.75 $0.00 Sep 23, 8:12 PM
WL-02946735 Labor Open 0.25 $0.00 Sep 23, 8:12 PM
WL-02946736 Labor Open 0.41666666666667 $0.00 Sep 23, 8:12 PM
WL-02946737 Labor Open 3.0666666666667 $0.00 Sep 23, 8:12 PM
WL-02946738 Travel Open 200 $0.00 Sep 23, 8:12 PM

Details