Primary Delay65.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay84.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
23.0d / 3.0d SLA
Ready for Scheduling
65.6d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Tracking# 1Z01E3E70395116959
Customer Requested Parts Order
⚠️Problem Description
Q-00029912
needs quote on parts
Qty 2 - parts 0822480 battery
📧
Email: Your Order Has Been Fulfilled.
Completed Jan 15, 2026
To: zinswanda@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01303084 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z01E3E70395116959]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
8
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 6, 2025
To: zinswanda@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303084Location: Sunman Area Life SquadAddress: 403 N. MERIDIAN ST Sunman, IN 47041Device: Problem Description: Q-00029912
needs quote on parts
Qty 2 - parts 0822480 batteryWe are working
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 29, 2025
To: zinswanda@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303084Location: Sunman Area Life SquadAddress: 403 N. MERIDIAN ST Sunman, IN 47041Device: Problem Description: Q-00029912
needs quote on parts
Qty 2 - parts 0822480 batteryWe are working
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 22, 2025
To: zinswanda@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303084Location: Sunman Area Life SquadAddress: 403 N. MERIDIAN ST Sunman, IN 47041Device: Problem Description: Q-00029912
needs quote on parts
Qty 2 - parts 0822480 batteryWe are working
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 15, 2025
To: zinswanda@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303084Location: Sunman Area Life SquadAddress: 403 N. MERIDIAN ST Sunman, IN 47041Device: Problem Description: Q-00029912
needs quote on parts
Qty 2 - parts 0822480 batteryWe are working
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 8, 2025
To: zinswanda@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303084Location: Sunman Area Life SquadAddress: 403 N. MERIDIAN ST Sunman, IN 47041Device: Problem Description: Q-00029912
needs quote on parts
Qty 2 - parts 0822480 batteryWe are working
Timeline
📞
Case Linked Sep 4, 3:59 PM
Case Number:00524660
Subject:needs parts quote
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Sep 8, 9:04 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered, Assigned
To:Assigned, L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Sep 8, 9:28 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:23m
🚨23.0 business days
🔩
▶
2
2x Parts Added Oct 8, 3:25 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by John Rolston
From:Awaiting Parts, Closed
To:Closed, Ready for Scheduling
Duration in Previous:30d 5h, 0m
🚨66.0 business days
🏁
Status: Closed by Rhonnie ReevesJan 15, 1:41 PM
From:Ready for Scheduling
To:Closed
Duration in Previous:98d 23h
📄
▶
3
Status: Ready to Bill Jan 15, 3:50 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-251285
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
Bottlenecks
Awaiting Parts
Duration: 23.0 business days (threshold: 3.0 business days)
Exceeded by 20.0 business days
Ready for Scheduling
Duration: 65.6 business days (threshold: 1.0 business days)