10/27/2025 CRamen Logged email confirming Thursday 11/6/2025 with an arrival window between 8-10am
10/27/2025 CRamen Logged email requesting Thursday 11/6/2025 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
Performed inspection
🔍Technician Findings
Inspection needed
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
114 pcs
https://www.ebiotrack.com/inspection.php?iid=29907
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Glenville, OH (Email to schedule service)
Completed Oct 27, 2025
From: latoiya.johnson@oakstreethealth.com
To: cramen@emsar.com
Hello Charles,Thursday 11/6/2025 with an arrival window between 8-10am works.Regarding onsite access, there are no special requirements for the technician other than access being provided to the clinical area.The parts have not yet arrived that I am aware of but I will let you know once they do. I will be the onsite point of contact. My best phone number is 216-832-0551.Thank you,La'Toiya Johnson, Ed.D Practice Manager 10553 Glenv
📧
Email: EMSAR Request for service at Oak Street Health - Glenville, OH (Email to schedule service)
Completed Oct 27, 2025
To: latoiya.johnson@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Glenville, OH (Email to schedule service)
Body:
Hi La'Toiya Johnson,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Annual Equipment Electrical Safety Test And Calibration Service
114 pcs
Here’s the location information we have on file:
Location:
Oak Street Health - Glenville, OH
10553 St Clair A
📅
WO-01303097 - Inspection - Cleveland - Oak Street Health - Glenville, OH
Nov 6, 2025 9:00am – 5:00pm
Work Order: WO-01303097
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Glenville, OH
Address: 10553 St Clair Ave, Cleveland, OH 44108
Manufacturer:
Model #:
Serial #:
Contact Name: La'Toiya Johnson
Contact Phone: 2168320551
Contact Email: latoiya.johnson@oakstreet
Timeline
📞
Case Linked Sep 8, 7:00 AM
Case Number:00525117
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 8, 9:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 9, 7:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:22h 37m
🚨34.0 business days
🗓️
▶
2
Status: Scheduled Oct 27, 7:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-11-06T14:00:00.000+0000
⏳2.5 business days
💵
Expenses Added Oct 29, 5:33 PM
Type:Expenses
Status:Open
Qty:1
⚠️5.8 business days
📅
Dispatch Scheduled by Charles RamenNov 5, 8:19 AM
Scheduled For:2025-11-06T15:00:00.000+0000
📅
Dispatch Scheduled by Charles RamenNov 5, 9:05 AM
Scheduled For:2025-11-06T14:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Jordan MoceriNov 6, 10:06 AM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 15h
⏱️
▶
2
5x Labor Added Nov 6, 11:18 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:13h 12m, 0m
⏳2.1 business days
💵
▶
3
Status: Billing Review Nov 10, 1:52 PM
Status: Billing Review → Parts Added → Status: Ready to Bill
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📄
Status: Ready to Bill by Diane Patton
From:Billing Review
To:Ready to Bill
Duration in Previous:3m
🚨13.0 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:20d 23h
⏳3.0 business days
🧾
▶
2
Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)