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WO-01303106 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell Victory Heights — 2104 E. Victory Drive, Savannah GA, 31404

Sep 8, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (4 biz days early)
Active: 12 biz days
🕐 Clock stopped: Tech Off Site (Sep 24, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 16, 2025
6 business days (counted)
Running total: 6 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 8 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 24, 2025
4 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 8, 2025 Tech Off Site: Sep 24, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Sep 16 Ready for Scheduling ▶ Running 6 6
Sep 16 → Sep 18 Assigned ▶ Running 2 8
Sep 18 → Sep 24 Scheduled ▶ Running 4 12
Sep 24 → Sep 24 Tech On Site ▶ Running 0 12
Dispatch 0.0d
Coordinators 14.3d
Field Work 1.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.3 days
Over SLA
Field Work
1.9 days
Billing
0.0 days
Created: Sep 8, 2025 Due: Nov 6, 2025 Completed: Sep 25, 2025 (42 days early)
📅
13.5 days Total Age
⏱️
7.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
11.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525128
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 85 pieces https://www.ebiotrack.com/inspection.php?iid=29918
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stephany Silva
Owner
Leona Coonrod
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303106 (current) Invoiced
Inspection • Henry Holmes
Created: Sep 8, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 7.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 11.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
2.3d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/18/25 AJinerson - Called POC Stephany to confirm scheduling while tech in area. Confirmed for tech visit on 9/24 with eta between 8am-10am. 


9/17/25 AJinerson - Called POC Stephany to schedule tech visit. No answer, left VM for Stephany. 


9/16/25 AJinerson - Sent email to POC Stephany offering tech visit on 9/24 while tech will be traveling in the area this week. (eta between 8am-10am)


09/15/2025 LHill-Called 727-509-7677 to confirm contact & equipment. Mailbox was full. Unable to leave a message.

🔧 Work Performed
performed Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 85 pieces https://www.ebiotrack.com/inspection.php?iid=29918

Timeline

📞
Case Linked Sep 8, 7:01 AM
Case Number: 00525128
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 8, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Sep 16, 5:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 8h
⏳ 2.8 business days
🗓️
▶
2 Status: Scheduled Sep 18, 10:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-24T12:00:00.000+0000
💵
2x Expenses Added Sep 18, 2:04 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Henry Holmes Sep 24, 9:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 22h
🚗
Status: Tech Off Site by Henry Holmes Sep 24, 1:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 35m
⏱️
▶
2 3x Labor Added Sep 25, 12:17 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 10h 40m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 26, 10:57 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:47 AM
Invoice Number: SM-242218

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525128
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Henry Holmes
Scheduled
Sep 24, 8:00 AM
Created
Sep 8, 9:27 AM
Invoice #
SM-242218

Work Details (5)

Name Type Status Qty Amount Date
WL-02940937 Expenses Open 1 $0.00 Sep 18, 2:04 PM
WL-02940938 Expenses Open 1 $0.00 Sep 18, 2:04 PM
WL-02948731 Labor Open 0.25 $0.00 Sep 25, 12:17 AM
WL-02948732 Labor Open 4.75 $1,483.25 Sep 25, 12:17 AM
WL-02948733 Travel Open 5 - Sep 25, 12:17 AM

Details