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WO-01303129 ↗ ServiceMax

Brown Medicine • Inspection • PSM

📍 Brown Medicine - Warwick Primary Care — 43 Jefferson Blvd, Warwick RI, 02888

Sep 8, 2025 → Dec 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (46 biz days late)
Active: 63 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 24, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 12 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Sep 24 → Nov 26, 2025
43 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 55 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 10, 2025
8 business days (counted)
Running total: 63 of ? biz days used
Created: Sep 8, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Sep 24 Ready for Scheduling ▶ Running 12 12
Sep 24 → Sep 24 Assigned ▶ Running 0 12
Sep 24 → Nov 26 Scheduled ▶ Running 43 55
Nov 26 → Nov 26 Reschedule ▶ Running 0 55
Nov 26 → Dec 10 Scheduled ▶ Running 8 63
Dispatch 0.0d
Coordinators 65.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
65.3 days
Over SLA
Created: Sep 8, 2025 Due: Nov 26, 2025 Completed: Dec 10, 2025 (13 days late)
📅
63.1 days Total Age
⏱️
43.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
60.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00525118
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 113 Pcs https://www.ebiotrack.com/inspection.php?iid=29908
Priority
Standard
Origin
Email
Reason
New Case
Contact
Roberta Neves
Owner
Kimberly Hardison
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303129 (current) Invoiced
Inspection • David Cavaco
Created: Sep 8, 2025 • Closed: Dec 9, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 43.2 days stuck in "Scheduled"
⏱️
Total Delay 60.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Scheduled
51.3d / 2.0d SLA
Reschedule
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25 SRogers: Updating to reschedule - tech unable to make it to this call today (due to competing priorities).


CONFIRMED


09/16/2025 LHill-Scheduling ahead needed: No

Certain day or time: Tuesday or Wednesday

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility:  No


09/16/2025 LHill-rec'd email from Alexis-Good morning, Laura, My name is Alexis I am the Lead MA at the facility, I would say a Tuesday or Wednesday would be a good day for us. Time does not really matter. The Tech does not need to call before coming. Nothing additional is needed. If you have any other questions, you can reach out.

See logged email


09/16/2025 LHill-sent email to Roberta Neves at roberta.neves@brownphysicians.org to confirm contact & equipment.


09/16/2025 LHill-Called 401-941-2830 for Roberta Neves to confirm contact & equipment. I was unable to speak to anyone or get transferred.

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 113 Pcs https://www.ebiotrack.com/inspection.php?iid=29908

Timeline

📞
Case Linked Sep 8, 7:00 AM
Case Number: 00525118
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 8, 9:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
3 Technician Assigned Sep 24, 12:45 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 16d 2h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-25T14:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kourtney Smith Oct 8, 3:42 PM
Scheduled For: 2025-11-25T18:00:00.000+0000
🚨 32.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 24, 4:16 PM
Scheduled For: 2025-11-25T19:00:00.000+0000
2.0 business days
🔄
Status: Reschedule by Shawn Rogers Nov 25, 9:43 PM
From: Scheduled
To: Reschedule
Duration in Previous: 62d 9h
📅
2 Dispatch Scheduled Nov 26, 8:42 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 10h 58m
2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 1, 9:24 AM
Scheduled For: 2025-12-09T13:30:00.000+0000
⚠️ 7.0 business days
⏱️
2 3x Labor Added Dec 9, 7:39 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 10h, 0m
2.5 business days
📄
2 Status: Ready to Bill Dec 11, 2:15 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248770

Bottlenecks

Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 43.2 business days (threshold: 2.0 business days)
Exceeded by 41.2 business days
Scheduled
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525118
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
David Cavaco
Scheduled
Dec 9, 8:30 AM
Created
Sep 8, 9:53 AM
Invoice #
SM-248770

Work Details (3)

Name Type Status Qty Amount Date
WL-03032189 Labor Open 0.5 $0.00 Dec 9, 7:39 PM
WL-03032190 Labor Open 0.5 $0.00 Dec 9, 7:39 PM
WL-03032191 Labor Open 8 $2,827.80 Dec 9, 7:39 PM

Details