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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303132 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Aurora #24943 — 5620 S Parker Rd, Aurora CO, 80015

Sep 8, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (32 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Oct 1, 2025
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 17 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 8, 2025
5 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 22 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Oct 8 → Oct 20, 2025
7 business days (counted)
Running total: 29 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 49 of ? biz days used
Created: Sep 8, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Oct 1 Ready for Scheduling ▶ Running 17 17
Oct 1 → Oct 1 Assigned ▶ Running 0 17
Oct 1 → Oct 8 Scheduled ▶ Running 5 22
Oct 8 → Oct 8 Reschedule ▶ Running 0 22
Oct 8 → Oct 20 Assigned ▶ Running 7 29
Oct 20 → Nov 18 Scheduled ▶ Running 20 49
Nov 18 → Nov 18 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Coordinators 51.6d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.6 days
Over SLA
Field Work
0.7 days
Created: Sep 8, 2025 Due: Nov 26, 2025 Completed: Nov 18, 2025 (8 days early)
📅
50.0 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525119
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 80 Pcs https://www.ebiotrack.com/inspection.php?iid=29909
Priority
Standard
Origin
Email
Reason
New Case
Contact
Royida Amme
Owner
Kimberly Hardison
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303132 (current) Invoiced
Inspection • Andrew Przybyla
Created: Sep 8, 2025 • Closed: Nov 18, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Assigned
7.5d / 0.5d SLA
Scheduled
26.1d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


09/23/2025 LHill-updated contact to Jennifer Rice at 805-395-1384 in SMX and EBT.


09/23/2025 LHill-rec'd call from Jennifer Rice at 805-395-1384. She confirmed contact & equipment.


Scheduling ahead needed: No


Certain day or time: M-F 8AM-8PM 


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: No



09/23/2025 LHill-sent email to Royida Amme at royida.amme@hcahealthcare.com to confirm contact & equipment.


09/23/2025 LHill-LM at (720) 446-5893 for Supervisor to confirm contact & equipment. spoke with receptionist and she advised she would give to supervisor and have her call me back.


09/22/2025 LHill-sent email to Royida Amme at royida.amme@hcahealthcare.com to confirm contact & equipment.


09/22/2025 LHill-Called (720) 446-5893 for Royida Amme to confirm contact & equipment. spoke with Moncia and she advised she would get my message to someone.


09/16/2025 LHill-sent email to Royida Amme at royida.amme@hcahealthcare.com to confirm contact & equipment.


09/16/2025 LHil-Called (720) 446-5893 for Royida Amme to confirm contact & equipment. Was unable to leave a message.

🔧 Work Performed
Tech arrived on site and inspected and tested 86 pieces of equipment.
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service 80 Pcs
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 80 Pcs https://www.ebiotrack.com/inspection.php?iid=29909

Timeline

📞
Case Linked Sep 8, 7:00 AM
Case Number: 00525119
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 8, 9:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 18.0 business days
👷
4 Technician Assigned Oct 1, 6:54 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23d 8h
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-15T16:00:00.000+0000
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Michael Burris Oct 1, 6:59 PM
Scheduled For: 2025-10-14T16:00:00.000+0000
⚠️ 5.6 business days
🔄
2 Status: Reschedule Oct 8, 4:06 PM
Status: Reschedule → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
⚠️ 8.0 business days
📅
2 Dispatch Scheduled Oct 20, 12:18 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 11d 20h
3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 22, 11:38 AM
Scheduled For: 2025-11-20T16:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Nov 4, 11:17 AM
Scheduled For: 2025-11-18T15:00:00.000+0000
🚨 10.0 business days
🔧
2 Status: Tech On Site Nov 18, 10:00 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 11, 10
⏱️
2x Labor Added Nov 18, 1:19 PM
Type: Labor
Status: Open
Qty: 5, 0.5
✔️
2 Status: Completed Nov 18, 3:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Andrew Przybyla
From: Completed
To: Closed
Duration in Previous: 4m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 20, 6:27 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 2h, 0m
1.7 business days
🧾
Invoice Created Nov 22, 12:31 AM
Invoice Number: SM-247117

Bottlenecks

Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00525119
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Nov 18, 10:00 AM
Created
Sep 8, 9:56 AM
Invoice #
SM-247117

Work Details (5)

Name Type Status Qty Amount Date
WL-03010949 Labor Open 0.5 $0.00 Nov 18, 10:04 AM
WL-03010950 Travel Open 11 - Nov 18, 10:04 AM
WL-03010951 Travel Open 10 - Nov 18, 10:04 AM
WL-03011241 Labor Open 5 $1,830.80 Nov 18, 1:19 PM
WL-03011242 Labor Open 0.5 $0.00 Nov 18, 1:19 PM

Details