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WO-01303139 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - MaryAnn Reynolds, MA — 2104 E Victory Drive, Savannah GA, 31404

Sep 8, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (4 biz days early)
Active: 12 biz days
🕐 Clock stopped: Tech Off Site (Sep 24, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 24, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 8, 2025 Tech Off Site: Sep 24, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 0
Sep 8 → Sep 8 Assigned ▶ Running 0 0
Sep 8 → Sep 24 Scheduled ▶ Running 12 12
Sep 24 → Sep 24 Tech On Site ▶ Running 0 12
Dispatch 0.0d
Coordinators 13.2d
Field Work 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.2 days
Over SLA
Field Work
1.9 days
Created: Sep 8, 2025 Due: Sep 30, 2025 Completed: Sep 25, 2025 (5 days early)
📅
13.6 days Total Age
⏱️
12.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525154
eBiotrack - New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=29929
Priority
Standard
Origin
Email
Reason
New Case
Contact
Courtney Bianchi
Owner
Jessica Sells
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303139 (current) Invoiced
Inspection • Henry Holmes
Created: Sep 8, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 12.4 days stuck in "Scheduled"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Scheduled
12.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
1.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/23/25 AJinerson - RN called FSE and let him know she needs to reschedule this to tomorrow, 9/24 (tech will be at same site) due to her forgetting her equipment.


9/8/25 AJinerson - Per email logged on WO-01303069, we are scheduling per below:


Columbus, GA site: Friday, 9/12 eta between 10am-1030am.


Savannah, GA site: Tuesday, 9/23 eta around 8:30am


ATL sites: awaiting confirmation on which sites week of 10/13-10/17.

🔧 Work Performed
performed Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service https://www.ebiotrack.com/inspection.php?iid=29929

Timeline

📞
Case Linked Sep 8, 8:37 AM
Case Number: 00525154
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 8, 10:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Sep 8, 5:04 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Henry Holmes
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-23T12:30:00.000+0000
🚨 11.9 business days
📅
Dispatch Scheduled by Abby Jinerson Sep 23, 10:09 AM
Scheduled For: 2025-09-24T12:30:00.000+0000, 2025-09-24T12:00:00.000+0000
🔧
Status: Tech On Site by Henry Holmes Sep 24, 9:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 15h
🚗
Status: Tech Off Site by Henry Holmes Sep 24, 1:38 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 35m
⏱️
▶
2 3x Labor Added Sep 25, 12:23 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 10h 46m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Sep 26, 10:54 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 10h, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:47 AM
Invoice Number: SM-242217

Bottlenecks

Scheduled
Duration: 12.4 business days (threshold: 2.0 business days)
Exceeded by 10.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525154
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Henry Holmes
Scheduled
Sep 24, 8:00 AM
Created
Sep 8, 10:09 AM
Invoice #
SM-242217

Work Details (3)

Name Type Status Qty Amount Date
WL-02948737 Labor Open 0.75 $1,292.00 Sep 25, 12:23 AM
WL-02948738 Labor Open 0.25 $0.00 Sep 25, 12:23 AM
WL-02948739 Travel Open 5 - Sep 25, 12:23 AM

Details