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WO-01303140 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Millicent Duncan, NP — 2104 E Victory Drive, Savannah GA, 31404

Sep 8, 2025 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (5 biz days early)
Active: 11 biz days
🕐 Clock stopped: Tech Off Site (Sep 23, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 1 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 23, 2025
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Sep 8, 2025 Tech Off Site: Sep 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Sep 9 Ready for Scheduling ▶ Running 1 1
Sep 9 → Sep 9 Assigned ▶ Running 0 1
Sep 9 → Sep 23 Scheduled ▶ Running 10 11
Sep 23 → Sep 23 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Coordinators 12.8d
Field Work 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.8 days
Over SLA
Field Work
1.4 days
Created: Sep 8, 2025 Due: Oct 29, 2025 Completed: Sep 24, 2025 (35 days early)
📅
12.4 days Total Age
⏱️
10.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525160
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service Equipment: https://www.ebiotrack.com/inspection.php?iid=29931
Priority
Standard
Origin
Email
Reason
New Case
Contact
Courtney Bianchi
Owner
Shelby Robinson
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303140 (current) Invoiced
Inspection • Henry Holmes
Created: Sep 8, 2025 • Closed: Sep 23, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 10.8 days stuck in "Scheduled"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
10.8d / 2.0d SLA
Tech Off Site
1.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/9/25 AJinerson - Per email logged on WO-01303069, we are scheduling per below:


Columbus, GA site: Friday, 9/12 eta between 10am-1030am.


Savannah, GA site: Tuesday, 9/23 eta around 8:30am


ATL sites: awaiting confirmation on which sites week of 10/13-10/17.


09/09/2025 LHill-sent email to Courtney Bianchi at cbianchi1@centerwell.com to confirm equipment and contact.

🔧 Work Performed
PERFORMED Initial Annual Inspection Service
🔍 Technician Findings
Initial Annual Inspection Service NEEDED
⚠️ Problem Description
Initial Annual Inspection Service Equipment: https://www.ebiotrack.com/inspection.php?iid=29931

Timeline

📞
Case Linked Sep 8, 8:52 AM
Case Number: 00525160
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 8, 10:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Sep 9, 1:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 3h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-23T13:30:00.000+0000, 2025-09-23T14:30:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Henry Holmes Sep 23, 12:35 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 13d 23h, 0m
⏱️
▶
2 3x Labor Added Sep 23, 11:32 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 10h 57m, 0m
⏳ 2.1 business days
📄
Status: Ready to Bill by Diane Patton Sep 25, 10:33 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 11h, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 29, 8:57 AM
Invoice Number: SM-241934

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525160
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Henry Holmes
Scheduled
Sep 23, 9:30 AM
Created
Sep 8, 10:10 AM
Invoice #
SM-241934

Work Details (3)

Name Type Status Qty Amount Date
WL-02946993 Labor Open 0.5 $0.00 Sep 23, 11:32 PM
WL-02946994 Labor Open 1 $1,292.00 Sep 23, 11:32 PM
WL-02946995 Travel Open 7 - Sep 23, 11:32 PM

Details