10/8 MOwens Patrick/Laura Harper replied back that Wednesday are the best day. Replied back scheduling the visit for Wed. 10/29 with Eta between 9-10am.
10/8 MOwens Called to speak to Patrick Gray. Left a vm for him to call back to schedule the inspection visit. Sent an email also.
🔧Work Performed
10-29-25 CTM - Performed Annual Inspection on medical equipment located .Total of 60 pieces of medical equipment tested . ALL PASS. Notified POC Patrick Gray of findings and completion .
🔍Technician Findings
10-29-25 CTM - Perform Annual Inspection on medical equipment located . Notify POC Patrick Gray of findings and completion .
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equip: 56
https://www.ebiotrack.com/inspection.php?iid=29914
📧
Email:RE: CenterWell Winston Salem Annual Tagged Equipment Inspection
Completed Oct 8, 2025
From: mowens@emsar.com
To: LHarper20@centerwell.com, PGray14@centerwell.com
Let’s schedule your inspection visit for Wed. 10/29. My tech Chris Morning will arrive between 9-10am.
Thanks
Melissa
From: Laura Harper <LHarper20@centerwell.com>
Sent: Wednesday, October 8, 2025 3:32 PM
To: Patrick Gray <PGray14@centerwell.com>; Melissa Owens <mowens@emsar.com>
Subject: RE: CenterWell Winston Salem Annual Tagged Equipment Inspection
Wednesdays are typically good days.
📧
Email:CenterWell Winston Salem Annual Tagged Equipment Inspection
Completed Oct 8, 2025
From: mowens@emsar.com
To: pgray14@centerwell.com
Patrick
I just left you a vm. What days during the week work the best to schedule the annual inspection on the tagged medical equipment at this location?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www.linkedin.
📋
Outbound to +18135251160
Completed Oct 8, 2025
Called to speak to Patrick Gray. Left a vm for him to call back to schedule the inspection visit.
📅
WO-01303152 - Inspection - Winston Salem - CenterWell Easton
Oct 29, 2025 9:30am – 1:00pm
Work Order: WO-01303152
Account: CenterWell (Humana)
Customer Case Number:
Location: CenterWell Easton
Address: 3409 Thomasville Road, Winston Salem, NC 27107
Manufacturer:
Model #:
Serial #:
Contact Name: Patrick Gray
Contact Phone: 813-525-1160
Contact Email: pgray14@centerwell.com
Due Date: 1
Timeline
📞
Case Linked Sep 8, 7:00 AM
Case Number:00525124
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 8, 10:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 9, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 31m
🚨22.0 business days
🗓️
▶
2
Status: Scheduled Oct 8, 4:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-29T13:30:00.000+0000
🚨15.0 business days
🔧
Status: Tech On Site by Christopher MorningOct 29, 9:31 AM
From:Scheduled
To:Tech On Site
Duration in Previous:20d 17h
⏱️
2x Labor Added Oct 29, 9:37 AM
Type:Labor, Travel
Status:Open
Qty:2.5, 116
⏱️
▶
2
Labor Added Oct 29, 11:52 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 21m, 0m
📄
Status: Ready to Bill by Diane PattonOct 30, 9:34 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:21h 41m, 0m
⏳2.0 business days
🧾
Invoice Created Oct 31, 1:54 PM
Invoice Number:SM-245120
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)
Exceeded by 21.5 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)