Midmark Service Request Dispatch Authorization - WO-00102136
Closed
Zone 1
WD/074A-083C out of box failure
Customer reported leaking steam in the top left corner during heat up. For assistance, troubleshooting, or parts identification,
contact Medical Tech Service at 844-856-1230. Thank you!
Monday, September 22 between 9:30 A.M. - 11:30 A.M
9/17/25 lcoonrod
Currently, we are not able to provide the tracking details. We can’t locate shipments if we haven’t received information from the shipper yetOrder No: 726521
Customer PO No: SR1450888
Customer: Midmark No Charge
Service Request NO: 1450888
Ship To Name: Emergency Responders
Ship To Address: 9976 W Emerald St
Ship To City/State: BOISE, ID 83704
Waybill (Tracking #): 1ZE444250373122266
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 17-SEP-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-11013-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X, VENT VALVE REPAIR, 115V
9-8 Mburris email from POC to set
9-8 Mburris email sent to POC
9/8/2025jsells
spoke with Parker, and I gave him the WO# and told him a coordinator would him to schedule the onsite visit
🔧Work Performed
9-23-25-mbrac-received new vent valve and replaced faulty vent valve and ran two different cycles with no issues.
9-15-25-mbrac- performed diagnostic test twice and it failed to vent properly. needs a new fill valve. midmark is sending part
🔍Technician Findings
Zone 1
WD/074A-083C out of box failure
Customer reported leaking steam in the top left corner during heat up. For assistance, troubleshooting, or parts identification,
contact Medical Tech Service at 844-856-1230. Thank you!
⚠️Problem Description
Zone 1
WD/074A-083C out of box failure
Customer reported leaking steam in the top left corner during heat up. For assistance, troubleshooting, or parts identification,
contact Medical Tech Service at 844-856-1230. Thank you!
Email:Re: EMSAR Request for service at Emergency Responders (Email to schedule service)
Completed Sep 19, 2025
From: psampson@er-hc.org
To: michael.burris@emsar.com
This works for us! Thank you.
________________________________
From: Michael Burris <michael.burris@emsar.com>
Sent: Friday, September 19, 2025 1:24 PM
To: Parker Sampson <psampson@er-hc.org>
Subject: EMSAR Request for service at Emergency Responders (Email to schedule service)
Hi Parker Sampson,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your servi
📧
Email: EMSAR Request for service at Emergency Responders (Email to schedule service)
Completed Sep 19, 2025
To: psampson@er-hc.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Emergency Responders (Email to schedule service)
Body:
Hi Parker Sampson,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Autoclave leaking steam in the top left corner during heat up.
We currently
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 16, 2025
To: psampson@er-hc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303170Location: Emergency RespondersAddress: 9976 W. Emerald St Boise, ID 83704Device: M9 (Series) Sterilizer V2818673Problem Description: Zone 1
WD/074A-083C out of box failure
Customer r
📧
Email:Re: EMSAR Request for service at Emergency Responders (Email to schedule service)
Completed Sep 8, 2025
From: psampson@er-hc.org
To: michael.burris@emsar.com
9/15 works for us!
Thank you,
Parker Sampson RT(R)
Emergency Responders Health Center
208-229-3742
________________________________
From: Michael Burris <michael.burris@emsar.com>
Sent: Monday, September 8, 2025 10:41 AM
To: Parker Sampson <psampson@er-hc.org>
Subject: EMSAR Request for service at Emergency Responders (Email to schedule service)
Hi Parker Sampson,
I hope you’re doing well. I’m reaching out to schedule a service appointmen
📧
Email: EMSAR Request for service at Emergency Responders (Email to schedule service)
Completed Sep 8, 2025
To: psampson@er-hc.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Emergency Responders (Email to schedule service)
Body:
Hi Parker Sampson,
I hope you’re doing well. I’m reaching out to schedule a service appointment Autoclave for leaking steam in the top left corner during heat up.
Here’s the location information we have on file:
Location:
Emergency Responders
9976 W. Emerald St
Boise, ID 83704
Contact:
Parker Sampson
(208) 229-3742
📋
Outbound to +12082293742
Completed Sep 8, 2025
📋
Outbound to +12082293742
Completed Sep 8, 2025
spoke with Parker, and I gave him the WO# and told him a coordinator would him to schedule the onsite visit