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WO-01303177 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Clorox Co — 4900 Johnson Dr, Pleasanton CA, 94588

Sep 8, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (16 biz days early)
Active: 61 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 12, 2025
4 business days (counted)
Running total: 4 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Sep 12 → Dec 8, 2025
57 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 61 of ? biz days used
Created: Sep 8, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 0
Sep 8 → Sep 12 Assigned ▶ Running 4 4
Sep 12 → Dec 8 Scheduled ▶ Running 57 61
Dec 8 → Dec 8 Tech On Site ▶ Running 0 61
Dispatch 0.0d
Coordinators 62.1d
Field Work 0.5d
Billing 10.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
62.1 days
Over SLA
Field Work
0.5 days
Billing
10.4 days
Over SLA
Created: Sep 8, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
62.0 days Total Age
⏱️
57.1d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
69.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525270
6008012162
Closed
20L SYS-LC-1260 Contract ends 01/09/2026 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1311B DEAB703484 1260 Quaternary Pump G4212B DEAA302243 1260 Diode Array Detector G1316A DEACN08457 1260 Thermostatted Column Compartment G1329B DEAAC08495 1260 Standard Autosampler
Priority
High
Origin
Web
Reason
New Case
Contact
Sami Estee
Owner
Leona Coonrod
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303177 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Sep 8, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 57.1 days stuck in "Scheduled"
⏱️
Total Delay 69.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
57.1d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
10.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12 SEP 2025 Larry Alberty

Reached out to location with onsite visit date timeframe.


Please assign to Larry Alberty ARP to site is 18 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
20L SYS-LC-1260 Contract ends 01/09/2026 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1311B DEAB703484 1260 Quaternary Pump G4212B DEAA302243 1260 Diode Array Detector G1316A DEACN08457 1260 Thermostatted Column Compartment G1329B DEAAC08495 1260 Standard Autosampler
📄 Description
LC 1260 System
📞 Call Description
DEC 2025 LC PMPLUS

Timeline

📞
▶
4 Case Linked Sep 8, 11:55 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01303177
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Sep 12, 7:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-12-08T13:00:00.000+0000
🚨 57.6 business days
🔧
Status: Tech On Site by Larry Alberty Dec 8, 10:35 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 86d 16h
⏱️
▶
2 8x Labor Added Dec 8, 2:38 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 4m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 8, 3:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 15m
🚨 11.0 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249754
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 57.1 business days (threshold: 2.0 business days)
Exceeded by 55.1 business days
Ready to Bill
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

📞
Case 00525270
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Dec 8, 8:00 AM
Created
Sep 8, 11:55 AM
Invoice #
SM-249754

Work Details (8)

Name Type Status Qty Amount Date
WL-03030249 Labor Open 1 $0.00 Dec 8, 2:38 PM
WL-03030250 Labor Open 4 $456.00 Dec 8, 2:38 PM
WL-03030251 Labor Open 1 $0.00 Dec 8, 2:38 PM
WL-03030252 Travel Open 20 $180.00 Dec 8, 2:38 PM
WL-03030253 Travel Open 20 $0.00 Dec 8, 2:38 PM
WL-03030254 Parts Open 1 $0.00 Dec 8, 2:38 PM
WL-03030255 Parts Open 1 $0.00 Dec 8, 2:38 PM
WL-03030256 Parts Open 1 $0.00 Dec 8, 2:38 PM

Details