Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303208 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 SSH-Birmingham — 2010 Brookwood Medical Center Drive, 3rd Fl, Birmingham AL, 35209

Sep 8, 2025 → Sep 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 22, 2025
✗ SLA Missed (3 biz days late)
Active: 13 biz days
Paused: 1 biz days
🕐 Clock stopped: Tech Off Site (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 8 → Sep 9, 2025
1 business day (not counted)
2d
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 11, 2025
2 business days (counted)
Running total: 2 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 25, 2025
10 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 13 of ? biz days used
Created: Sep 8, 2025 Tech Off Site: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Sep 9 Ready for Release ⏸ Paused 1 —
Sep 9 → Sep 11 Ready for Scheduling ▶ Running 2 2
Sep 11 → Sep 25 Scheduled ▶ Running 10 12
Sep 25 → Sep 26 Tech On Site ▶ Running 1 13
Dispatch 0.0d
Holding 1.8d (excluded)
Coordinators 14.0d
Field Work 1.2d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
1.8 days
Coordinators
14.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 8, 2025 Due: Sep 22, 2025 Completed: Sep 26, 2025 (3 days late)
📅
14.0 days Total Age
⏱️
11.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
11.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00525320
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303208 (current) Invoiced
Preventive Maintenance • Joseph Nuovo
Created: Sep 8, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 11.0 days stuck in "Scheduled"
⏱️
Total Delay 11.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
1.8d
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/11/2025 EMartin sent email to Matthew advising FSE onsite Thrs 09/25/25

09/09/2025 Emartin called Matthew Scott / 205.222.7809 confirmed only one device address is correct, send parts to Matthew attn sent email confirmation advising tentatively scheduling for the week of 22nd, will reach back out once confirmed with the FSE 

09/08/2025 EMartin will work with field to determine resource for onsite

INTERNAL NOTE: Will work with Fady to determine resource to send and dispatch once confirmed

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests and is ready for use.
⚠️ Problem Description
Paid Predictive / Preventative Maintenance
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Sep 8, 1:30 PM
Case Number: 00525320
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 8, 1:42 PM
Work Order: WO-01303208
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Sep 8, 1:58 PM
From: Entered
To: Ready for Release
Duration in Previous: 15m
📅
Status: Ready for Scheduling by Erin Martin Sep 9, 11:59 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22h 1m
⏳ 3.0 business days
👷
▶
4 Technician Assigned Sep 11, 10:21 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-18T16:00:00.000+0000, 2025-09-18T12:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-25T12:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Sep 25, 10:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 0h
⏱️
▶
3 4x Labor Added Sep 25, 9:35 PM
4x Labor Added → Status: Tech Off Site → Status: Completed
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 11h 11m
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Joseph Nuovo Sep 25, 9:42 PM
From: Completed
To: Closed
Duration in Previous: 3m
⏱️
▶
2 Labor Added Sep 26, 1:19 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 40m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:26 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 34m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:23 PM
Invoice Number: SM-242788

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00525320
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Sep 25, 8:00 AM
Created
Sep 8, 1:42 PM
Invoice #
SM-242788

Work Details (5)

Name Type Status Qty Amount Date
WL-02950029 Labor Open 1 $155.00 Sep 25, 9:35 PM
WL-02950030 Labor Open 2 $150.00 Sep 25, 9:35 PM
WL-02950031 Expenses Open 1 $0.00 Sep 25, 9:35 PM
WL-02950032 Expenses Open 1 $0.00 Sep 25, 9:35 PM
WL-02950791 Labor Open 0.016666666666667 $38.00 Sep 26, 1:19 PM

Details