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WO-01303241 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Cerilliant Corp — 811 Paloma Dr Ste A, Round Rock TX, 78665

Sep 8, 2025 → Sep 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 10, 2025
✗ SLA Missed (1 biz days late)
Active: 3 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 8, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 0
Sep 8 → Sep 8 Assigned ▶ Running 0 0
Sep 8 → Sep 11 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 2.7d
Field Work 0.0d
Billing 8.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
2.7 days
Over SLA
Field Work
0.0 days
Billing
8.9 days
Over SLA
Created: Sep 8, 2025 Due: Sep 10, 2025 Completed: Sep 11, 2025 (on time)
📅
2.7 days Total Age
⏱️
5.4d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525419
6008056544
Closed
28R SYS-GC-7890A Repair GC power cord
Priority
High
Origin
Web
Reason
New Case
Contact
Edward Wells
Owner
Leona Coonrod
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303241 (current) Invoiced
Repair • Jose Gutierrez
Created: Sep 8, 2025 • Closed: Sep 10, 2025
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 5.4 days stuck in "Ready to Bill"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
8.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jose Gutierrez ARP to site is 101 miles. Zone 3
🔧 Work Performed
Old power cord which shipped with GC was fried. Replaced power cord and verified GC initialized without error. Added 1/4 in. to 1/8 in. reducers to gas regulators located behind lab bench to allow for has line plumbing. Performed pressure test to verify there were no leaks between the gas regulators and the GC EPC modules. Since multiple GCs share the same gas regulator, added shutoff valves for each gas line to allow for east repair and maintenance between GCs without having to shutoff the entire gas regulator. Added the correct ALS needle foot insert to allow for on-column injections.
⚠️ Problem Description
28R SYS-GC-7890A Repair GC power cord
📄 Description
Agilent 7890A Series GC
📞 Call Description
SEP 2025 GC REPAIR

Timeline

📞
▶
4 Case Linked Sep 8, 4:06 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01303241
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0h8Y00000JjDuFQAV, Jose Gutierrez
🗓️
▶
2 Status: Scheduled Sep 8, 5:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jose Gutierrez
Scheduled For: 2025-09-09T15:00:00.000+0000
⏳ 1.8 business days
⏱️
3x Labor Added Sep 9, 5:55 PM
Type: Labor
Status: Open
Qty: 0.083333333333333, 1.9166666666667
🚗
▶
2 2x Travel Added Sep 9, 6:18 PM
2x Travel Added → 3x Parts Added
🔩
3x Parts Added
Type: Parts
Status: Open
Qty: 1
⏳ 1.7 business days
✔️
▶
2 Status: Completed Sep 10, 9:50 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jose Gutierrez
From: Completed
To: Closed
Duration in Previous: 1m
🔩
▶
3 2x Parts Added Sep 11, 3:47 PM
2x Parts Added → Parts Added → Status: Ready to Bill
🔩
Parts Added
Type: Parts
Status: Open
Qty: 6
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 18h 0m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Sep 16, 4:50 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 5.9 business days
📨
Status: Invoice Pending by Hannah Shaw Sep 23, 9:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 16h
💰
Status: Invoiced by Hannah Shaw Sep 23, 9:26 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created Sep 24, 10:40 AM
Invoice Number: SM-241753

Bottlenecks

Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

📞
Case 00525419
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Sep 9, 11:00 AM
Created
Sep 8, 4:07 PM
Invoice #
SM-241753

Work Details (11)

Name Type Status Qty Amount Date
WL-02930249 Labor Open 0.083333333333333 $0.00 Sep 9, 5:55 PM
WL-02930250 Labor Open 1.9166666666667 $228.00 Sep 9, 5:55 PM
WL-02930251 Labor Open 0.083333333333333 $0.00 Sep 9, 5:55 PM
WL-02930296 Travel Open 2 $180.00 Sep 9, 6:18 PM
WL-02930297 Travel Open 2 $0.00 Sep 9, 6:18 PM
WL-02930299 Parts Open 1 $0.00 Sep 9, 6:19 PM
WL-02930300 Parts Open 1 $0.00 Sep 9, 6:19 PM
WL-02930301 Parts Open 1 $0.00 Sep 9, 6:19 PM
WL-02932649 Parts Open 1 $0.00 Sep 11, 3:47 PM
WL-02932650 Parts Open 12 $0.00 Sep 11, 3:47 PM
WL-02932652 Parts Open 6 $0.00 Sep 11, 3:48 PM

Details