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← WO Overview

WO-01303242 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 X-Therma Inc — 625 Alfred Nobel Dr, HERCULES CA, 94547

Sep 8, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (33 biz days early)
Active: 83 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Sep 8 → Oct 1, 2025
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Completed
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Closed
Oct 1 → Oct 2, 2025
1 business day (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 18 of ? biz days used
65d
▶ Clock Running
Status: Scheduled
Oct 2 → Jan 9, 2026
65 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 83 of ? biz days used
Created: Sep 8, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 0
Sep 8 → Oct 1 Assigned ▶ Running 17 17
Oct 1 → Oct 1 Completed ▶ Running 0 17
Oct 1 → Oct 2 Closed ▶ Running 1 18
Oct 2 → Oct 2 On Hold ▶ Running 0 18
Oct 2 → Oct 2 Ready for Scheduling ▶ Running 0 18
Oct 2 → Oct 2 Assigned ▶ Running 0 18
Oct 2 → Jan 9 Scheduled ▶ Running 65 83
Jan 9 → Jan 9 Tech On Site ▶ Running 0 83
Dispatch 0.0d
Holding 0.2d (excluded)
Coordinators 82.7d
Field Work 0.0d
Billing 12.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.2 days
Coordinators
82.7 days
Over SLA
Field Work
0.0 days
Billing
12.4 days
Over SLA
Created: Sep 8, 2025 Due: Feb 28, 2026 Completed: Jan 9, 2026 (50 days early)
📅
82.6 days Total Age
⏱️
64.4d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
91.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525429
6008016450
Closed
28R SYS-LC-1260II Contract ends 08/31/2026 repair included PM PM only - customer supplies the UV lamp G7116A DEAED34701 1260 Infinity II Multicolumn Thermostat G4761A DEBBP44273 Upgrade InfinityLab Sample Thermostat G7104C DEAGZ02894 1260 Infinity II Flexible Pump G7115A DEAC620415 1260 Infinity II Diode Array Detector WR G7129C DEAGQ03868 1260 Infinity II Vialsampler
Priority
High
Origin
Web
Reason
New Case
Contact
Hosna Mogaddedi
Owner
Leona Coonrod
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303242 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Sep 8, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 64.4 days stuck in "Scheduled"
⏱️
Total Delay 91.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
18.3d / 0.5d SLA
Closed
2.3d / 1.0d SLA
On Hold
0.2d
Scheduled
64.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
12.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1 OCT 2025 Larry Alberty

Made all entries inadvertently and closed.

2 OCT 2025 Larry Alberty

Placed in "on hold" and deleted all entries to reverse the mistake.


19 SEP 2025 Larry Alberty

It is too soon to reach out for scheduling. As the due date gets to be couple months out then will reach out.


16 SEP 2025 Larry Alberty

Location asked for service in February 2026. Agilent scheduling team informed OK to change due date to February 2026.


12 SEP 2025 Larry Alberty

Reached out to location with onsite visit date timeframe.


Please assign to Larry Alberty ARP to site is 47 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1260II Contract ends 08/31/2026 repair included PM PM only - customer supplies the UV lamp G7116A DEAED34701 1260 Infinity II Multicolumn Thermostat G4761A DEBBP44273 Upgrade InfinityLab Sample Thermostat G7104C DEAGZ02894 1260 Infinity II Flexible Pump G7115A DEAC620415 1260 Infinity II Diode Array Detector WR G7129C DEAGQ03868 1260 Infinity II Vialsampler
📄 Description
1260 Infinity II Flexible Pump
📞 Call Description
FEB 2026 LC PM

Timeline

📞
▶
4 Case Linked Sep 8, 4:27 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01303242
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🚨 17.9 business days
✔️
Status: Completed by Larry Alberty Oct 1, 5:55 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 23d 1h, 0m
⏸️
Status: On Hold by Larry Alberty Oct 2, 9:37 AM
From: Closed
To: On Hold
Duration in Previous: 15h 41m
📅
▶
2 Status: Ready for Scheduling Oct 2, 11:03 AM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
🗓️
▶
2 Status: Scheduled Oct 2, 6:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-02-27T14:00:00.000+0000
🚨 64.7 business days
🔧
▶
4 Status: Tech On Site Jan 8, 8:25 PM
Status: Tech On Site → 3x Labor Added → 4x Travel Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 3
🚗
4x Travel Added
Type: Travel, Parts
Status: Open
Qty: 55, 1
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Larry Alberty Jan 8, 8:36 PM
From: Completed
To: Closed
Duration in Previous: 7m
📄
Status: Ready to Bill by Hannah Shaw Jan 9, 4:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 31m
🚨 13.0 business days
📨
▶
3 Status: Invoice Pending Jan 28, 1:41 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252436
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 17.4 business days (threshold: 4.0 business hours)
Exceeded by 16.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Assigned
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Scheduled
Duration: 64.4 business days (threshold: 2.0 business days)
Exceeded by 62.4 business days
Ready to Bill
Duration: 12.4 business days (threshold: 1.0 business days)
Exceeded by 11.4 business days

🔗 Related Artifacts

📞
Case 00525429
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 27, 9:00 AM
Created
Sep 8, 4:28 PM
Invoice #
SM-252436

Work Details (7)

Name Type Status Qty Amount Date
WL-03058499 Labor Open 1 $0.00 Jan 8, 8:27 PM
WL-03058500 Labor Open 3 $456.00 Jan 8, 8:27 PM
WL-03058501 Labor Open 1 $0.00 Jan 8, 8:27 PM
WL-03058506 Travel Open 55 $359.00 Jan 8, 8:28 PM
WL-03058507 Travel Open 55 $0.00 Jan 8, 8:28 PM
WL-03058508 Parts Open 1 $0.00 Jan 8, 8:28 PM
WL-03058509 Parts Open 1 $0.00 Jan 8, 8:28 PM

Details