Midmark Service Request Dispatch Authorization - WO-00102165
Closed
Zone 2
NWD LS is not spinning
Please call mobile number to schedule service. If part(s) are not used for repair, the Service Company Tech must return the
unused part(s) using the return label provided. Mark on the SRA that the part(s) were not used for repair. Do not return
defective part(s). If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact
the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the
customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
9/12 KKelch scheduled per logged email from Jennifer
9/12 KKelch called Jennifer to schedule on 9/17 between 9 and 10 am. Left VM, sent email.
9/10 KKelch called Jennifer to schedule for 9/17 between 12 and 1 pm. Left VM.
9/9 KHardison: No ETA. Updated due date.
Ship To Name: Kachina Animal Hospital
Ship To Address: 850 S Henrickson Rd
Ship To City/State: Dewey, AZ 86327-6661
Waybill (Tracking #): 1ZE444250373741329
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 1 ITEM: 002-10748-00 SERIAL #: DESCRIPTION: KIT, LOW-SPEED, 0-5,000 RPM HDPC
LINE NO: 3.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ZE444259051576645 DESCRIPTION: ARS LABEL, ST RT 47 WES
9/8/2025jsells
spoke with Sherry, and I gave her the WO# and told her a coordinator would call them to schedule the visit
🔧Work Performed
Tested system operational, checked all hoses and fittings, recommend the customer reach out to Midmark for a PM. Confirmed the handpiece was it issue replaced it tested and showed customer operation
🔍Technician Findings
LS handpiece not functioning
⚠️Problem Description
Zone 2
NWD LS is not spinning
Please call mobile number to schedule service. If part(s) are not used for repair, the Service Company Tech must return the
unused part(s) using the return label provided. Mark on the SRA that the part(s) were not used for repair. Do not return
defective part(s). If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact
the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the
customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: Scheduling for WO-01303245
Completed Sep 12, 2025
From: kachinaah@gmail.com
To: kaitlyn.kelch@emsar.com
That works for us! Thanks Kaitlyn, we appreciate it.
Jennifer Tupy
Practice Manager
Kachina Animal Hospital
850 S Henrickson Rd
PO Box 310
Dewey, AZ 86327
Phone: (928) 772-8225
On Fri, Sep 12, 2025 at 10:44 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com<mailto:kaitlyn.kelch@emsar.com>> wrote:
We could do 9/19 between 1 and 2 pm if that works for you?
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelc
📧
Email: Scheduling for WO-01303245
Completed Sep 12, 2025
To: kachinaah@gmail.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01303245
Body:
Good morning Jennifer,
I am reaching out from EMSAR to schedule the repair needed for your VetPro 1000. Our technician, Andy, can be there on 9/17 between 9 and 10 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The informatio
📋
Outbound to +19287728225
Completed Sep 12, 2025
9/12 KKelch called Jennifer to schedule on 9/17 between 9 and 10 am. Left VM, sent email.
📋
Outbound to +19287728225
Completed Sep 10, 2025
9/10 KKelch called Jennifer to schedule for 9/17 between 12 and 1 pm. Left VM.
📋
Outbound to +19287728225
Completed Sep 8, 2025
spoke with Sherry, and I gave her the WO# and told her a coordinator would call them to schedule the visit
Work Order: WO-01303245
Account: MIDMARK
Customer Case Number: SR 1449118 WO-00102165
Location: Kachina Animal Hospital
Address: 850 S Henrickson Rd, Dewey, AZ 86327-6661
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1366120
Contact Name: Jennifer Tupy
Contact Phone: (928) 7
PDF
SRA_WO-00102165_ver1 (1)
Sep 8, 2025
PDF
SRA_WO-00102165 SIGNED
Sep 19, 2025
Timeline
📞
Case Linked Sep 8, 4:19 PM
Case Number:00525424
Subject:Midmark Service Request Dispatch Authorization - WO-00102165
Status:Closed
📋
▶
2
Work Order Created Sep 8, 4:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Sep 8, 4:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:1m, 0m
📅
Status: Ready for Scheduling by Kimberly HardisonSep 9, 2:48 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:22h 4m
👷
▶
2
Technician Assigned Sep 9, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:26m
👷
Technician Assigned by Kaitlyn KelchSep 10, 10:52 AM