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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303250 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Pottstown Hospital — 1600 E High St, Pottstown PA, 19464

Sep 8, 2025 → Sep 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 22, 2025
✓ SLA Met (3 biz days early)
Active: 3 biz days
Paused: 4 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
1d
▶ Clock Running
Status: Created
Sep 8 → Sep 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸4d
⏸ Clock Paused
Status: Ready for Release
Sep 9 → Sep 15, 2025
4 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 17, 2025
2 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 8, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 9 Created ▶ Running 1 1
Sep 9 → Sep 15 Ready for Release ⏸ Paused 4 —
Sep 15 → Sep 15 Assigned ▶ Running 0 1
Sep 15 → Sep 17 Scheduled ▶ Running 2 3
Dispatch 1.4d
Holding 4.4d (excluded)
Coordinators 2.6d
Billing 1.6d
✓ SLA Met
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
4.4 days
Coordinators
2.6 days
Over SLA
Billing
1.6 days
Over SLA
Created: Sep 8, 2025 Due: Sep 22, 2025 Completed: Sep 17, 2025 (5 days early)
📅
6.6 days Total Age
⏱️
4.4d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525431
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Sep 8, 2025
Work Orders from this Case (1)
WO-01303250 (current) Invoiced
Repair • Rick Charles
Created: Sep 8, 2025 • Closed: Sep 16, 2025
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 4.4 days stuck in "Ready for Release"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Release
4.4d
Assigned
0.5d / 0.5d SLA
Scheduled
2.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2025 Cever per Fady and POC working on resource and schedule date

09/09/2025 Cever sent email to craiga.salsano@towerhealth.org to confirm down device and adding Fady to email as the PWO is listed as pending Entitlement will have Fady assist with getting PO

🔧 Work Performed
Repair
🔍 Technician Findings
good working conditions
⚠️ Problem Description
Flow is faulty Down system unavailable for use
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Sep 8, 4:35 PM
Case Number: 00525431
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 8, 4:43 PM
Work Order: WO-01303250
Type: Repair
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Sep 9, 4:39 PM
From: Entered
To: Ready for Release
Duration in Previous: 23h 55m
⏳ 4.9 business days
👷
▶
2 Technician Assigned Sep 15, 8:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 5d 15h
👷
▶
3 Technician Assigned Sep 15, 12:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-16T16:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 3h 45m
⏳ 2.0 business days
⏱️
▶
2 6x Labor Added Sep 16, 9:14 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 9h, 0m
⏱️
▶
2 Labor Added Sep 17, 11:13 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 58m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 2.0 business days
🧾
Invoice Created Sep 22, 2:06 PM
Invoice Number: SM-241527

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00525431
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Sep 16, 12:00 PM
Created
Sep 8, 4:43 PM
Invoice #
SM-241527

Work Details (7)

Name Type Status Qty Amount Date
WL-02938163 Labor Open 1 $0.00 Sep 16, 9:14 PM
WL-02938164 Labor Open 3.5 $332.50 Sep 16, 9:14 PM
WL-02938165 Labor Open 1 $0.00 Sep 16, 9:14 PM
WL-02938166 Labor Open 0.75 $155.00 Sep 16, 9:14 PM
WL-02938167 Travel Open 21 $0.00 Sep 16, 9:14 PM
WL-02938168 Travel Open 14 $0.00 Sep 16, 9:14 PM
WL-02938591 Labor Open 0.016666666666667 $38.00 Sep 17, 11:13 AM

Details