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WO-01303274 ↗ ServiceMax

MANHATTAN BEACH FIRE DEPARTMENT • Preventive Maintenance • P7

📍 Manhattan Beach Fire Dept. - 15th St. — 400 15TH STREET, Manhattan Beach CA, 90266

Sep 9, 2025 → Sep 18, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 18, 2025
✗ SLA Missed (1 biz days late)
Active: 8 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Sep 20, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
4d
▶ Clock Running
Status: Assigned
Sep 9 → Sep 15, 2025
4 business days (counted)
Running total: 4 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 20, 2025
4 business days (counted)
Running total: 8 of 7 biz days used
Created: Sep 9, 2025 Completed: Sep 20, 2025
Business Days Used 8 / 7
0 7d budget +1d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 9 Created ▶ Running 0 0 / 7
Sep 9 → Sep 9 Ready for Scheduling ▶ Running 0 0 / 7
Sep 9 → Sep 15 Assigned ▶ Running 4 4 / 7
Sep 15 → Sep 20 Scheduled ▶ Running 4 8 / 7
Dispatch 0.0d
Coordinators 10.2d
Billing 51.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.2 days
Over SLA
Billing
51.1 days
Over SLA
Created: Sep 9, 2025 Due: Sep 18, 2025 Completed: Sep 19, 2025 (on time)
📅
8.3 days Total Age
⏱️
37.3d in Billing Review Longest Stage
🔄
10 transitions Status Changes
⚠️
52.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00525477
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=29939
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patrick Jacobson
Owner
Leona Coonrod
Created
Sep 9, 2025
Work Orders from this Case (1)
WO-01303274 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Sep 9, 2025 • Closed: Sep 18, 2025
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 37.3 days stuck in "Billing Review"
⏱️
Total Delay 52.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Billing Review
48.3d / 2.0d SLA
WO Correction Needed
2.7d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/25 Dpatton - Error (update failed)


9/22/25 DPatton - WO isn't billing correctly and doesn't align w/ smc notes; also was not completed correctly in EBT and Work Performed notes didn't sync

9-15 Mburris email from POC to set

9-9 Mburris email sent to POC

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 121141419 - Asset ID: 13285588 Stryker Medical - 6252 Stair-Pro Serial #: 121141420 - Asset ID: 13285585 Ferno Washington Inc - Model 173 (Series) Serial #: 16C-126209 - Asset ID: 13285592 Ferno Washington Inc - Model 28-Z Serial #: N/A - Asset ID: 13285590 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 17N-365933 - Asset ID: 13285591 Ferno Washington Inc - Model 175 (Series) Serial #: 15N-334086 - Asset ID: 13285589 Ferno Washington Inc - Model 28-Z Serial #: N/A - Asset ID: 13285593 Ferno Washington Inc - Model 93P Serial #: 12n-45026 - Asset ID: 13285584 Ferno Washington Inc - Model 175 (Series) Serial #: 08-081483 - Asset ID: 13285586 Ferno Washington Inc - Model 93P Serial #: 12n-45025 - Asset ID: 13285587
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=29939

Timeline

📞
Case Linked Sep 9, 1:00 AM
Case Number: 00525477
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 9, 8:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 9, 10:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 25m
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Sep 15, 9:26 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 5d 23h
⚠️ 5.0 business days
✔️
Status: Completed by Rene Yescas Sep 19, 10:26 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 12h, 0m
⏳ 1.2 business days
💵
Status: Billing Review by Diane Patton Sep 22, 5:19 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 18h
🚨 37.8 business days
✏️
Status: WO Correction Needed by Diane Patton Nov 14, 1:06 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 52d 20h
⏳ 3.0 business days
⏱️
▶
2 14x Labor Added Nov 18, 2:01 PM
14x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: WO Correction Needed
To: Closed
Duration in Previous: 4d 0h
💵
Status: Billing Review by Diane Patton Nov 19, 10:28 AM
From: Closed
To: Billing Review
Duration in Previous: 20h 26m
🚨 11.0 business days
📄
▶
2 Status: Ready to Bill Dec 5, 1:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248390

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 37.3 business days (threshold: 2.0 business days)
Exceeded by 35.3 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Billing Review
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

📞
Case 00525477
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Sep 19, 3:30 PM
Created
Sep 9, 8:51 AM
Invoice #
SM-248390

Work Details (14)

Name Type Status Qty Amount Date
WL-03011360 Labor Open 1 $152.00 Nov 18, 2:01 PM
WL-03011361 Labor Open 0.5 $76.00 Nov 18, 2:01 PM
WL-03011362 Labor Open 0.5 $53.00 Nov 18, 2:01 PM
WL-03011363 Labor Open 1 $152.00 Nov 18, 2:01 PM
WL-03011364 Labor Open 0.5 $76.00 Nov 18, 2:01 PM
WL-03011365 Labor Open 1 $152.00 Nov 18, 2:01 PM
WL-03011366 Labor Open 0.5 $76.00 Nov 18, 2:01 PM
WL-03011367 Labor Open 0.5 $53.00 Nov 18, 2:01 PM
WL-03011368 Labor Open 1 $152.00 Nov 18, 2:01 PM
WL-03011369 Labor Open 0.5 $53.00 Nov 18, 2:01 PM
WL-03011370 Labor Open 1 $119.00 Nov 18, 2:01 PM
WL-03011371 Travel Open 40 $0.00 Nov 18, 2:01 PM
WL-03011372 Labor Open 1 $119.00 Nov 18, 2:01 PM
WL-03011373 Travel Open 40 $0.00 Nov 18, 2:01 PM

Details