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WO-01303275 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Georgetown — 4506 Williams Dr, Suite 120, Georgetown TX, 78633

Sep 9, 2025 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (30 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Sep 9 → Nov 13, 2025
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 46 of ? biz days used
Created: Sep 9, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 9 Created ▶ Running 0 0
Sep 9 → Sep 9 Ready for Scheduling ▶ Running 0 0
Sep 9 → Sep 9 Assigned ▶ Running 0 0
Sep 9 → Nov 13 Scheduled ▶ Running 45 45
Nov 13 → Nov 14 Tech On Site ▶ Running 1 46
Dispatch 0.0d
Coordinators 46.2d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.2 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Sep 9, 2025 Due: Nov 28, 2025 Completed: Nov 14, 2025 (14 days early)
📅
46.1 days Total Age
⏱️
46.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
45.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525488
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately. 26 pieces https://www.ebiotrack.com/inspection.php?iid=29946
Priority
Standard
Origin
Email
Reason
New Case
Contact
Indira Vasquez
Owner
Sherry Reich
Created
Sep 9, 2025
Work Orders from this Case (1)
WO-01303275 (current) Invoiced
Inspection • Anthony Wirth
Created: Sep 9, 2025 • Closed: Nov 13, 2025
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 46.0 days stuck in "Scheduled"
⏱️
Total Delay 45.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
46.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/9 KKelch scheduled per logged email form Indira

9/9 KKelch called Indira to schedule for 11/13 between 9 and 10 am. Left VM, sent email. 

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
One of the unit needs battery part number batt22
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service If more than 2 hours of travel for repairs or misc inspections, please contact the customer for approval. Travel is included on annual inspections. This site requires repairs over $1500 to be approved by Vickie Johnson. Please reach out to the account manager before moving forward with any repair over this amount so that they can have it approved first. DO NOT PUT REPAIRS ON INSPECTIONS. Inspections and repairs are to be billed separately. 26 pieces https://www.ebiotrack.com/inspection.php?iid=29946

Timeline

📞
Case Linked Sep 9, 7:00 AM
Case Number: 00525488
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Sep 9, 8:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Sep 9, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12m
🗓️
2 Status: Scheduled Sep 9, 10:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-13T15:00:00.000+0000
🚨 46.0 business days
🔧
Status: Tech On Site by Anthony Wirth Nov 13, 9:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 64d 23h
⏱️
4x Labor Added Nov 13, 7:19 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2, 1, 123
✔️
Status: Completed by Anthony Wirth Nov 13, 7:25 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 23m, 0m
2.6 business days
📄
2 Status: Ready to Bill Nov 17, 1:24 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number: SM-246788

Bottlenecks

Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525488
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Nov 13, 10:00 AM
Created
Sep 9, 8:52 AM
Invoice #
SM-246788

Work Details (4)

Name Type Status Qty Amount Date
WL-03006685 Labor Open 3 $0.00 Nov 13, 7:19 PM
WL-03006686 Labor Open 2 $855.00 Nov 13, 7:19 PM
WL-03006687 Labor Open 1 $0.00 Nov 13, 7:19 PM
WL-03006688 Travel Open 123 - Nov 13, 7:19 PM

Details