Primary Delay40.0 days stuck in "05-Tech-Off-Site"
⏱️
Total Delay26.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
8.1d / 1.0d SLA
Assigned
14.7d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
2.7d / 1.0d SLA
05-Tech-Off-Site
43.0d
04-Scheduled
0.0d
Closed
5.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
36.0d
Billing Review
3.0d / 2.0d SLA
WO Correction Needed
6.5d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/23/26 DPatton - placing in BR. See note below. Will discuss on Teams call
12/12/25 Ycampos - Per Rhonnie's request WO needs to be re-opened to make sure time is moved and added to repair WO for tech to get TechREV and WO is not overinflated with cost. Total billing amount should remain at $5,455.89. Placing WO in WOC. ****DO NOT REBILL THIS WO***
10/8/2025 CRamen spoke with Ray and scheduled for Monday 10/13/2025 with tech arrival between 11-12pm thru Thursday 10/16/2025 till completed.
10/8/2025 CRamen left a vm for a returned call to schedule
9/24/2025 CRamen left a vm for Ray to return call to schedule.
9/24/2025 CRamen per LYoder to re-assign to Scott and he is 2hrs closer RT than Brandon
🔧Work Performed
Stryker Medical - 6086 PerformancePro
Serial #: 170140436 - Asset ID: 13175157
Stryker Medical - 6252 Stair-Pro
Serial #: 050239490 - Asset ID: 13175181
Stryker Medical - 6506 PowerPro
Serial #: 140140385 - Asset ID: 13175182
Stryker Medical - 6506 PowerPro
Serial #: 140639248 - Asset ID: 13175174
Stryker Medical - 6506 PowerPro
Serial #: 170841648 - Asset ID: 13175179
Ferno Washington Inc - Power X1
Serial #: 19F-004575 - Asset ID: 13175176
Ferno Washington Inc - Power X1
Serial #: 21S-024730 - Asset ID: 13175169
Ferno Washington Inc - Power X1
Serial #: 19F-004643 - Asset ID: 13175148
Ferno Washington Inc - Power X1
Serial #: 21S-024417 - Asset ID: 13175173
Stryker Medical - 6083 MX-Pro Bariatric
Serial #: 090839772 - Asset ID: 13175153
Stryker - 6086
Serial #: 170140435 - Asset ID: 13335908
Stryker - Power Pro 6507
Serial #: 230700452 - Asset ID: 13175166
Ferno Washington Inc - Pro F1 Fastener
Serial #: 53417 - Asset ID: 13175175
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 20N-429790 - Asset ID: 1317516
Stryker Medical - 6506 PowerPro
Serial #: 2303020700063 - Asset ID: a0C5A00000rsybtUAA
Stryker Medical - 6086 PerformancePro
Serial #: 180239347 - Asset ID: 13175158
Stryker Medical - 6252 Stair-Pro
Serial #: 39265 - Asset ID: a0C5A00000rt0VcUAI
Stryker Medical - 6252 Stair-Pro
Serial #: 050239489 - Asset ID: 13175152
Stryker Medical - 6252 Stair-Pro
Serial #: 39268 - Asset ID: a0C6e00000vUHdvEAG
Stryker Medical - 6083 MX-Pro Bariatric
Serial #: 130240490 - Asset ID: TEST TEST TEST
Stryker Medical - 6252 Stair-Pro
Serial #: 39264 - Asset ID: 13175177
Stryker Corporation - Stryker 6390 PowerLoad
Serial #: 1901003400113 - Asset ID: 13175151
Ferno Washington Inc - Power X1
Serial #: 19F-004642 - Asset ID: 13175149
Stryker - Power Pro
Serial #: 2211003651 - Asset ID: 13175160
Stryker - Power Pro 6507
Serial #: 2211003601 - Asset ID: 13175147
Ferno Washington Inc - Model 59-T EZ-Glide
Serial #: 13N-280172 - Asset ID: 13175159
Stryker Medical - 6252 Stair-Pro
Serial #: 050239492 - Asset ID: 13175184
Stryker Medical - 6252 Stair-Pro
Serial #: 130240694 - Asset ID: 13335902
Stryker Medical - 6252 Stair-Pro
Serial #: 39262 - Asset ID: 13335903
Stryker Medical - 6252 Stair-Pro
Serial #: 39266 - Asset ID: 13175154
Stryker Medical - 6252 Stair-Pro
Serial #: 39269 - Asset ID: 13175172
Stryker Medical - 6086 PerformancePro
Serial #: 1901003800002 - Asset ID: 13335899
Stryker Medical - 6506 PowerPro
Serial #: 171041908 - Asset ID: 13175150
Stryker Medical - 6252 Stair-Pro
Serial #: 39263 - Asset ID: 13175167
Stryker Medical - 6252 Stair-Pro
Serial #: 39267 - Asset ID: 13175155
Stryker Medical - 6082 MX-Pro R3
Serial #: 020939926 - Asset ID: 13335906
Stryker Medical - 6083 MX-Pro Bariatric
Serial #: 140239082 - Asset ID: 13335907
Stryker Medical - 6252 Stair-Pro
Serial #: 050239491 - Asset ID: 13335905
Stryker - 6392 Performance Load
Serial #: 2021001100756 - Asset ID: 13335904
Stryker Medical - 6507 Power-PRO 2
Serial #: 2306002760 - Asset ID: 13335900
Stryker Medical - 6082 MX-Pro R3
Serial #: 020939922 - Asset ID: 13335898
Work Order: WO-01303309
Account: LOGAN COUNTY AMBULANCE AUTHORITY
Customer Case Number:
Location: Logan County Ambulance Authority
Address: 26 1/2 Main Ave, Logan, WV 25601
Manufacturer:
Model #:
Serial #:
Contact Name: Ray Bryant
Contact Phone: 304-896-4541
Contact Email: raybryant@leasa.org
Du
PNG
Screenshot 2025-10-23 082840
Oct 23, 2025
JPG
Logan SMC
Feb 13, 2026
JPG
Screenshot 2026-02-20 153320
Feb 20, 2026
Timeline
📞
Case Linked Sep 9, 1:00 AM
Case Number:00525478
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 9, 10:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
👷
▶
2
Technician Assigned Sep 18, 7:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 8h
⏳4.6 business days
🆕
Status: Entered by Charles RamenSep 24, 1:28 PM
From:Assigned
To:Entered
Duration in Previous:5d 18h
📅
Status: Ready for Scheduling by Jessica SellsSep 24, 2:31 PM