Q-00029928
Model: Stryker Medical - 6252 Stair-Pro
Serial #: 2210010000376
Dent in lower left side of backframe preventing telescoping handle from going up and down fully. Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device
Parts needed
1 back frame, 6250-001-055
2 track sleeves, 6252-001-120
2 flange bearings, 6250-001-124
10 nylock nuts, 0016-028-000
4 rivets, 0025-079-000
1 spring, 6250-001-118
15 rivets, 0025-172-000
2/5 KSmith -- Scheduled for 2/9 with Doug. 11am-1pm
2/5 KSmith -- Sent email to schedule for 2/9
2/4 KSmith -- Sent email to schedule for 2/9
2/4/26 RBerry- Updated due date based on parts. Removed delay code
01/29/2026 ATharp - Putting PO in for missing part.
01/27/2026 KeithC - Sending IT to Mellisa to put in pick tray
1/22 KSmith -- Scheduled for 1/27 with Doug. 1-3pm
1/22 KSmith -- Sent email to schedule for 1/27
1/21 KSmith -- Sent email to schedule for 1/27
1/20 KSmith -- Parts are scheduled to ship today
9/9 KSmith -- Parts are needed but no PO entered
🔧Work Performed
1/27 PBonang: Disassembled chair and when I opened the box for the new frame it was noticed that a backrest for a 6507 was sent. It had a tag on it saying it was a 6250-001-055. Will order correct frame. No travel charge for this trip.
2/9 PBonang: returned with frame weldment and continued installation. Installed new back frame and tested chair for proper operation.
🔍Technician Findings
Dent in side of back frame weldment preventing upper telescoping handle from locking into place.
⚠️Problem Description
Q-00029928
Model: Stryker Medical - 6252 Stair-Pro
Serial #: 2210010000376
Dent in lower left side of backframe preventing telescoping handle from going up and down fully. Parts Needed- Emsar to follow up with quote for needed replacement part. Noticeable physical damage on device
Parts needed
1 back frame, 6250-001-055
2 track sleeves, 6252-001-120
2 flange bearings, 6250-001-124
10 nylock nuts, 0016-028-000
4 rivets, 0025-079-000
1 spring, 6250-001-118
15 rivets, 0025-172-000 https://www.ebiotrack.com/workorder.php?wo=68063
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Re: Cataldo Ambulance Service - Crescent Ave. -- EMS Repair -- WO-01303315
Body:
Good Morning Doug,
The parts for the repair of your Stair-Pro have shipped and are scheduled to arrive tomorrow.
Would Tuesday, January 27th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Cataldo Ambulance Service - Crescent Ave. -- EMS Repair -- WO-01303315
Body:
Good Morning Doug,
The parts for the repair of your Stair-Pro have shipped and are scheduled to arrive tomorrow.
Would Tuesday, January 27th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMS
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 24, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 17, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 1, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 24, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 17, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 10, 2025
To: dmccall@cataldoambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303315Location: Cataldo Ambulance Service - Crescent Ave.Address: 111 Crescent Ave Chelsea, MA 02150Device: 6252 Stair-PRO 2210010000376Problem Description: Q-00029928
Model: St
📅
WO-01303315 - Repair - 6252 Stair-PRO - Chelsea - Cataldo Ambulance Service - Crescent Ave.
Feb 9, 2026 11:00am – 12:00pm
Work Order: WO-01303315
Account: CATALDO AMBULANCE SERVICE
Customer Case Number:
Location: Cataldo Ambulance Service - Crescent Ave.
Address: 111 Crescent Ave, Chelsea, MA 02150
Manufacturer: Stryker Medical EMS
Model #: 6252 Stair-PRO
Serial #: 2210010000376
Contact Name: Doug McCall - Cataldo Amb
Timeline
📞
Case Linked Sep 3, 2:36 PM
Case Number:00524274
Subject:L2 Review WO-01300921
Status:Closed
⚠️5.0 business days
📋
▶
2
Work Order Created Sep 9, 10:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 9, 11:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling, Assigned
To:Assigned, Entered
Duration in Previous:51m, 0m
🔍
Status: L2 Screening by Kimberly HardisonSep 9, 11:29 AM
From:Entered
To:L2 Screening
Duration in Previous:13m
📦
▶
2
Parts Requested Sep 9, 9:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:9h 56m
🚨88.3 business days
📅
Status: Ready for Scheduling by MELISSA BARRETTJan 20, 11:39 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:132d 15h
👷
▶
2
Technician Assigned Jan 20, 1:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 55m
🔩
7x Parts Added Jan 20, 1:55 PM
Type:Parts, Expenses
Status:Open
Qty:2, 10, 4, 15
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 22, 10:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-01-27T19:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Paul BonangJan 27, 2:40 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 4h
📦
▶
2
Parts Requested Jan 27, 4:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Paul Bonang
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1h 50m
⏱️
5x Labor Added Jan 27, 4:44 PM
Type:Labor, Travel
Status:Open
Qty:1.5, 2, 55, 82
⚠️5.9 business days
🔩
▶
2
2x Parts Added Feb 3, 3:55 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 23h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 5, 11:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-09T16:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 9, 11:30 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 0h
⏱️
▶
2
2x Labor Added Feb 9, 2:26 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type:Travel
Status:Open
Qty:55
✔️
Status: Completed by Paul BonangFeb 9, 2:33 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 3m, 0m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Feb 11, 2:46 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⚠️9.0 business days
📦
Parts Requested Feb 24, 11:46 AM
Order:00090969
Status:Closed
⚠️6.0 business days
🧾
Invoice Created Mar 3, 5:39 PM
Invoice Number:SM-253620
Bottlenecks
L2 Screening
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Awaiting Parts
Duration: 88.0 business days (threshold: 3.0 business days)
Exceeded by 85.0 business days
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 5.3 business days (threshold: 3.0 business days)
Exceeded by 2.3 business days
Reschedule
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.9 business hours
Closed
Duration: 2.6 business days (threshold: 1.0 business days)