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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303433 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Columbia River Fire and Rescue — 105 S 12th St., Saint Helens OR, 97051

Sep 9, 2025 → Sep 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (12 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
2d
▶ Clock Running
Status: Created
Sep 9 → Sep 11, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Sep 11, 2025
0 business days (not counted)
1d
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 3 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 13, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 9, 2025 Completed: Sep 13, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 11 Created ▶ Running 2 2
Sep 11 → Sep 11 Ready for Release ⏸ Paused 0 —
Sep 11 → Sep 12 Scheduled ▶ Running 1 3
Sep 12 → Sep 13 Tech On Site ▶ Running 0 3
Dispatch 2.6d
Holding 0.1d (excluded)
Coordinators 1.4d
Field Work 1.0d
Billing 1.6d
✓ SLA Met
Dispatch
2.6 days
Over SLA
Holding (excluded from total)
0.1 days
Coordinators
1.4 days
Field Work
1.0 days
Billing
1.6 days
Over SLA
Created: Sep 9, 2025 Due: Sep 30, 2025 Completed: Sep 13, 2025 (17 days early)
📅
3.6 days Total Age
⏱️
3.6d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525749
URGENT Philips WO Request
Closed
Annual PM 2025
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeff Lockhart
Owner
Shelby Robinson
Created
Sep 9, 2025
Work Orders from this Case (1)
WO-01303433 (current) Invoiced
Preventive Maintenance • Marvin Rivas
Created: Sep 9, 2025 • Closed: Sep 13, 2025
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 3.6 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.6d / 0.5d SLA
Ready for Release
0.1d
Scheduled
1.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.6d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/11/2025 EMartin dispatching to FSE onsite per request
🔧 Work Performed
Unit replaced with SN 616733 and returned via FedEx tracking #4761 7193 2170. CLOSING OUT WORK ORDER.
🔍 Technician Findings
replace unit.
⚠️ Problem Description
Annual PM 2025
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Sep 9, 3:00 PM
Case Number: 00525749
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 9, 3:21 PM
Work Order: WO-01303433
Type: Preventive Maintenance
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Erin Martin Sep 11, 10:06 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 18h
👷
▶
4 Technician Assigned Sep 11, 10:35 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 29m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-11T16:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-11T12:00:00.000+0000
🔧
Status: Tech On Site by Marvin Rivas Sep 11, 11:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12h 28m
⏱️
2x Labor Added Sep 11, 11:27 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 1.1 business days
✔️
Status: Completed by Marvin Rivas Sep 13, 11:17 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 12h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Sep 15, 2:57 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 0h
💰
Status: Invoiced by Josh Longway Sep 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 30m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:07 AM
Invoice Number: SM-241529

Bottlenecks

Entered
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00525749
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Sep 11, 8:00 AM
Created
Sep 9, 3:21 PM
Invoice #
SM-241529

Work Details (3)

Name Type Status Qty Amount Date
WL-02933548 Labor Open 0.25 $23.75 Sep 11, 11:27 PM
WL-02933549 Labor Open 0.25 $23.75 Sep 11, 11:27 PM
WL-02936227 Labor Open 0.016666666666667 $38.00 Sep 15, 2:57 PM

Details