Q-00029948
Location:
Valley Relocation
3065 Ramco St
STE 175
West Sacramento, CA 95691
Item:
Ritter 222 Barrier-Free Power Examination Table (Standard)
Serial number: V248605
Issue:
Upholstery top cushion torn/damaged in transit
The original upholstered cushion was damaged during transit, and the table is currently located at the shipping carrier's facility. Please review the information below and the accompanying picture of the upholstery that needs to be replaced. We will ship a replacement upholstery cushion to the carrier's location.
Primary Delay4.1 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay1.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Awaiting Parts - Customer
4.1d
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9-15 Mburris called site and set appt with Danyell
9/11 APerry Chattered ASC with updated info from the customer
Per Joe with MFI The replacement upholstered top/cushion has shipped under UPS 1ZR08C140305115744 and is scheduled for delivery on 9/12. We're hoping to get the upholstery top installed before 9/17.
Contact:
Danielle Martin
Phone: (916) 273-1580
🔧Work Performed
Replaced damaged upholstery. Consulted Joe Guzman (MFI Medical) regarding disposition; per his direction, left the removed upholstery at the warehouse for MFI handling.
Note: The address on this WO is incorrect, the correct address for this location is:
3115 Ramco St, suite 160B
West Sacramento, 95691
🔍Technician Findings
Ritter 222-015 exam table (SN V248605): Confirmed torn upholstery. POC (Danielle Martin) provided replacement upholstery shipped for install.
⚠️Problem Description
Q-00029948
Location:
Valley Relocation
3065 Ramco St
STE 175
West Sacramento, CA 95691
Item:
Ritter 222 Barrier-Free Power Examination Table (Standard)
Serial number: V248605
Issue:
Upholstery top cushion torn/damaged in transit
The original upholstered cushion was damaged during transit, and the table is currently located at the shipping carrier's facility. Please review the information below and the accompanying picture of the upholstery that needs to be replaced. We will ship a replacement upholstery cushion to the carrier's location.
9-15 Mburris called site and set appt with Danyell
📋
Outbound to +18582397910
Completed Sep 15, 2025
Sep 11, 2025 12:54pm
@Michael Burris Hi Michael, I just wanted to chatter you this updated information from MFI -
Per Joe with MFI The replacement upholstered top/cushion has shipped under UPS 1ZR08C140305115744 and is scheduled for delivery on 9/12. We're hoping to get the upholstery top installed before 9/17.
Contact:
Danielle Martin
Phone: (916) 273-1580
Sep 15, 2025 1:52pm
@Angel Rios Call Danyell at 916-273-1580 when you get on site. Equipment is 5 doors down from gate
Sep 15, 2025 1:53pm
@Angel Rios 3115 Ramco St STE 160 B West Sacramento, CA 95691
📅
WO-01303448 - Repair - 200 (Series) Tables and Chairs - West Sacramento - Valley Relocation
Sep 16, 2025 12:00pm – 3:00pm
Work Order: WO-01303448
Account: MFI MEDICAL EQUIPMENT, INC.
Customer Case Number:
Location: Valley Relocation
Address: 3065 Ramco St STE175, West Sacramento, CA 95691
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V248605
Contact Name: Joe Guzman
Contact Phone: (858) 239-7
JPG
IMG_5843
Sep 16, 2025
JPG
IMG_5847
Sep 16, 2025
JPG
IMG_5845
Sep 16, 2025
Timeline
📞
Case Linked Sep 8, 10:55 AM
Case Number:00525241
Subject:FW: Service Quote Request
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Sep 9, 3:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Sep 9, 6:51 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Angel Rios
⏳4.6 business days
🗓️
▶
2
Status: Scheduled Sep 15, 1:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-09-16T16:00:00.000+0000
🔧
Status: Tech On Site by Angel RiosSep 16, 12:53 PM
From:Scheduled
To:Tech On Site
Duration in Previous:23h 2m
⏱️
4x Labor Added Sep 16, 1:04 PM
Type:Labor, Travel
Status:Open
Qty:1, 15
✔️
Status: Completed by Angel RiosSep 16, 1:31 PM
From:Tech On Site
To:Completed
Duration in Previous:38m
⏱️
▶
2
Labor Added Sep 16, 3:36 PM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From:Completed
To:Closed
Duration in Previous:2h 6m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Sep 18, 12:23 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Sep 21, 10:53 PM
Invoice Number:SM-241312
Bottlenecks
Closed
Duration: 2.5 business days (threshold: 1.0 business days)