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WO-01303468 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 Okmulgee Indian Health Clinic — 1313 E 20th St, Okmulgee OK, 74447

Sep 9, 2025 → Sep 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 23, 2025
✓ SLA Met
Active: 10 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 23, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Sep 9, 2025 Completed: Sep 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 9 Created ▶ Running 0 0
Sep 9 → Sep 9 Ready for Scheduling ▶ Running 0 0
Sep 9 → Sep 9 Assigned ▶ Running 0 0
Sep 9 → Sep 23 Scheduled ▶ Running 10 10
Sep 23 → Sep 23 Tech On Site ▶ Running 0 10
Dispatch 0.0d
Coordinators 10.5d
Field Work 0.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.5 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Sep 9, 2025 Due: Sep 23, 2025 Completed: Sep 23, 2025 (on time)
📅
10.5 days Total Age
⏱️
10.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525622
Dispatch Request for Midmark Delivery - [Muscogee Creek Nation - MDS - 8641698 - Equipment]
Closed
Please see the following technician request details for Midmark equipment delivery and installation Request Type: Installation and delivery Date of Delivery: 09/23/25 Delivery Time: 10:00AM Time Technician needs to arrive at location: 9:30AM Estimated Time on Site (hours): 2 Product: (1) 647-002 (1) 002-1119-851 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: Okmulgee Indian Health Clinic Customer POC: Kisha Gobin Customer POC Phone: (o) 918-591-5771 (c) 918-759-1866 Customer POC Email: kisha.gobin@creekhealth.org Customer Address: 1313 East 20 Street Okmulgee, Oklahoma 74447 United States
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kisha Gobin
Owner
Sherry Reich
Created
Sep 9, 2025
Work Orders from this Case (1)
WO-01303468 (current) Invoiced
Delivery • Darrell Hendrix
Created: Sep 9, 2025 • Closed: Sep 23, 2025
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 10.4 days stuck in "Scheduled"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
10.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
i arrived on location at 9:30 meet with Kisha Gobin. She then took me to area that table will be install. Delivery team arrived on location. Un boxed and took table off pallet unit was rolled into the building to exam room 2. I then set unit up for operation. I the function tested unit and it passed all test. Unit was cleaned. Donjue Williams the came did final inspection and function tested unit it passed all test. Unit was placed back in serviice and POD checklist was sign by delivery team and POC of facility.
🔍 Technician Findings
Delivery of model 647 SN V2848109
⚠️ Problem Description
Please see the following technician request details for Midmark equipment delivery and installation Request Type: Installation and delivery Date of Delivery: 09/23/25 Delivery Time: 10:00AM Time Technician needs to arrive at location: 9:30AM Estimated Time on Site (hours): 2 Product: (1) 647-002 (1) 002-1119-851 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Customer Name: Okmulgee Indian Health Clinic Customer POC: Kisha Gobin Customer POC Phone: (o) 918-591-5771 (c) 918-759-1866 Customer POC Email: kisha.gobin@creekhealth.org Customer Address: 1313 East 20 Street Okmulgee, Oklahoma 74447 United States

Timeline

📞
Case Linked Sep 9, 11:31 AM
Case Number: 00525622
Subject: Dispatch Request for Midmark Delivery - [Muscogee Creek Nation - MDS - 8641698 - Equipment]
Status: Closed
📋
▶
2 Work Order Created Sep 9, 4:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Sep 9, 4:49 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 26m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-23T14:30:00.000+0000
🚨 10.9 business days
🔧
Status: Tech On Site by Darrell Hendrix Sep 23, 11:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 18h
⏱️
2x Labor Added Sep 23, 11:30 AM
Type: Labor
Status: Open
Qty: 2.25, 1.5
✔️
Status: Completed by Darrell Hendrix Sep 23, 4:36 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 22m
⏱️
▶
2 3x Labor Added Sep 23, 5:27 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hendrix
From: Completed
To: Closed
Duration in Previous: 51m
📄
Status: Ready to Bill by Nancy Suarez Sep 24, 4:21 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 22h 53m, 0m
💰
Status: Invoiced by Nancy Suarez Sep 24, 4:27 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.9 business days
🧾
Invoice Created Sep 26, 10:18 PM
Invoice Number: SM-241911

Bottlenecks

Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00525622
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Sep 23, 10:30 AM
Created
Sep 9, 4:20 PM
Invoice #
SM-241911

Work Details (5)

Name Type Status Qty Amount Date
WL-02945745 Labor Open 2.25 $0.00 Sep 23, 11:30 AM
WL-02945746 Labor Open 1.5 $165.00 Sep 23, 11:30 AM
WL-02946345 Labor Open 2.5 $0.00 Sep 23, 5:27 PM
WL-02946346 Travel Open 128 $230.00 Sep 23, 5:27 PM
WL-02946347 Travel Open 128 $0.00 Sep 23, 5:27 PM

Details