Midmark Service Request Dispatch Authorization - WO-00102751
Closed
Travel Zone 1
PROBLEM SUMMARY
NWD Table will not go down
ADDITIONAL NOTES
Please call mobile number to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more
time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2231540 Item CMWS
ITEM DESCRIPTION
CANIS MAJOR DRY W/SCALE
PCR CODES
Problem Cause Resolution
TABLE TOP FUNCTION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 725265 015-2451-00 4.00000
Ship Exchanged Open 725265 015-0737-23 3.00000
Ship Exchanged Open 725265 015-11748-00 1.00000
9/18/25 NSuarez please add Description of service performed on SRA.
9/11/25 AJinerson - Called site to schedule, Courtney is not on site but spoke with other manager Sarita. I offered Monday, 9/15 with arrival between 1pm-2pm but they needed to schedule specifically on a day where arrival would be between 10:30 am - 1:00 p.m. per their patient schedule. Confirmed scheduling for Weds. 9/17 with eta between 10:30 a.m. - 1:00 p.m.
9/11/25 AJinerson - Parts eta to site today, 9/11
9/10/25 lcoonrod
Currently, we are not able to provide the tracking details. We can’t locate shipments if we haven’t received information from the shipper yet
Order No: 725265
Customer PO No: SR1452078
Customer: Broad Ripple Pet Wellness
Service Request NO: 1452078
Ship To Name: Broad Ripple Pet Wellness
Ship To Address: 1430 Broad Ripple Ave Ste 1
Ship To City/State: Indianapolis, IN 46220-2002
Waybill (Tracking #): 1ZE444250374833184
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 10-SEP-2025
LINE NO: 1.1 QTY: 4 ITEM: 015-2451-00 SERIAL #: DESCRIPTION: SWITCH, PUSH BUTTON
LINE NO: 2.1 QTY: 1 ITEM: 015-11748-00 SERIAL #: DESCRIPTION: LIMIT SWITCH HARNESS, DRY
LINE NO: 3.1 QTY: 3 ITEM: 015-0737-23 SERIAL #: DESCRIPTION: JUMPER WIRE, RED 18 GA., 29 L
09/09/2025 SRobinson- called Courtney Burke, 1(317) 588-8181. She was OOO no option to LM. Called 1(765) 620-8666. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
Replaced limit switches and jump wires. Performed operational testing; unit is functioning as intended.
🔍Technician Findings
Unit moves up smoothly but fails to lower properly
Limit switches are faulty
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD Table will not go down
ADDITIONAL NOTES
Please call mobile number to schedule service. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more
time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2231540 Item CMWS
ITEM DESCRIPTION
CANIS MAJOR DRY W/SCALE
PCR CODES
Problem Cause Resolution
TABLE TOP FUNCTION NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 725265 015-2451-00 4.00000
Ship Exchanged Open 725265 015-0737-23 3.00000
Ship Exchanged Open 725265 015-11748-00 1.00000
📄Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)
📋
Outbound to +13175888181
Completed Sep 11, 2025
9/11/25 AJinerson - Called site and spoke with Jonah who informed me that Courtney is not on site but spoke with other manager Sarita. I offered Monday, 9/15 with arrival between 1pm-2pm but they needed to schedule specifically on a day where arrival would be between 10:30 am - 1:00 p.m. per their patient schedule. Confirmed scheduling for Weds. 9/17 with eta between 10:30 a.m. - 1:00 p.m.
📋
Outbound to +17656208666
Completed Sep 9, 2025
09/09/2025 SRobinson- called Courtney Burke, 1(317) 588-8181. She was OOO no option to LM. Called 1(765) 620-8666. It went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
📋
Outbound to +13175888181
Completed Sep 9, 2025
09/09/2025 SRobinson- called Courtney Burke, 1(317) 588-8181. She was OOO no option to LM.
📅
WO-01303499 - Repair - Canis Major - Indianapolis - Broad Ripple Pet Wellness
Sep 17, 2025 10:30am – 12:30pm
Work Order: WO-01303499
Account: MIDMARK
Customer Case Number: SR 1452078 WO-00102751
Location: Broad Ripple Pet Wellness
Address: 1430 Broad Ripple Ave, Ste 1, Indianapolis, IN 46220-2002
Manufacturer: Midmark Corp
Model #: Canis Major
Serial #: V2231540
Contact Name: Courtney Burke
Contact Phone:
PDF
SRA_WO-00102751_ver1
Sep 9, 2025
PDF
BR Pet Wellness SRA
Sep 19, 2025
Timeline
📞
Case Linked Sep 9, 1:17 PM
Case Number:00525690
Subject:Midmark Service Request Dispatch Authorization - WO-00102751
Status:Closed
📋
▶
2
Work Order Created Sep 9, 5:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Sep 10, 11:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:17h 48m, 0m
📅
Status: Ready for Scheduling by Leona CoonrodSep 10, 3:35 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:4h 19m
👷
▶
2
Technician Assigned Sep 11, 2:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 7m
🗓️
▶
2
Status: Scheduled Sep 11, 2:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-09-17T14:30:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Vincent NyathiSep 17, 10:38 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 19h
⏱️
5x Labor Added Sep 17, 11:02 PM
Type:Labor, Travel
Status:Open
Qty:0.25, 1.5, 7.8
✔️
Status: Completed by Vincent NyathiSep 17, 11:25 PM
From:Tech On Site
To:Completed
Duration in Previous:12h 47m
🏁
Status: Closed by Vincent NyathiSep 17, 11:55 PM
From:Completed
To:Closed
Duration in Previous:30m
✏️
Status: WO Correction Needed by Nancy SuarezSep 18, 12:47 PM
From:Closed
To:WO Correction Needed
Duration in Previous:12h 51m
🏁
Status: Closed by Vincent NyathiSep 19, 12:52 AM
From:WO Correction Needed
To:Closed
Duration in Previous:12h 5m
📄
▶
2
Status: Ready to Bill Sep 19, 3:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.1 business days
🧾
Invoice Created Sep 22, 12:39 AM
Invoice Number:SM-241637
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)