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WO-01303545 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Bachem Inc — 3132 Kashiwa St, Torrance CA, 90505

Sep 10, 2025 → Dec 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (20 biz days early)
Active: 55 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Sep 10 → Sep 26, 2025
12 business days (counted)
Running total: 12 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Sep 26 → Dec 1, 2025
42 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 55 of ? biz days used
Created: Sep 10, 2025 Completed: Dec 2, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0
Sep 10 → Sep 10 Ready for Scheduling ▶ Running 0 0
Sep 10 → Sep 26 Assigned ▶ Running 12 12
Sep 26 → Dec 1 Scheduled ▶ Running 42 54
Dec 1 → Dec 2 Tech On Site ▶ Running 1 55
Dispatch 0.0d
Coordinators 55.4d
Field Work 1.4d
Billing 14.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
55.4 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
14.3 days
Over SLA
Created: Sep 10, 2025 Due: Dec 31, 2025 Completed: Dec 2, 2025 (29 days early)
📅
55.4 days Total Age
⏱️
42.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
66.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525924
6007981464
Closed
15L SYS-LC-1200 Contract ends 06/30/2026 repair included PMPLUS / EOQ PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1312A DE63058066 1200 Series Binary Pump G1314B DE71359596 1260 Variable Wavelength Detector VL G1329A DE64763071 1200 Series Standard Autosampler G1316A DE63069153 1260 Thermostatted Column Compartment G1322A-B JP62359966 1200 Vacuum Degasser
Priority
High
Origin
Web
Reason
New Case
Contact
Josh Arifin
Owner
Leona Coonrod
Created
Sep 10, 2025
Work Orders from this Case (2)
WO-01303545 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Sep 10, 2025 • Closed: Dec 1, 2025
WO-01303546 Invoiced
EOQ • Hermilo Solano
Created: Sep 10, 2025 • Closed: Dec 1, 2025
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 42.4 days stuck in "Scheduled"
⏱️
Total Delay 66.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.0d / 0.5d SLA
Scheduled
42.4d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12-01-Travel "From Site" is in WO-01303546. (-it is the EOQ work order). This PM is part of an EOQ work order. Please assign to Hermilo Solano ARP to site is 46 miles. Zone 1
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed. This PM is part of an EOQ work order.
🔍 Technician Findings
N/A
⚠️ Problem Description
15L SYS-LC-1200 Contract ends 06/30/2026 repair included PMPLUS / EOQ PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1312A DE63058066 1200 Series Binary Pump G1314B DE71359596 1260 Variable Wavelength Detector VL G1329A DE64763071 1200 Series Standard Autosampler G1316A DE63069153 1260 Thermostatted Column Compartment G1322A-B JP62359966 1200 Vacuum Degasser
📄 Description
LC 1200 System
📞 Call Description
DEC 2025 LC PMPLUS

Timeline

📞
▶
4 Case Linked Sep 10, 9:41 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01303545
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Sep 26, 4:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2025-12-01T17:00:00.000+0000
🚨 42.9 business days
🔧
Status: Tech On Site by Hermilo Solano Dec 1, 11:24 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 65d 19h
⏱️
9x Labor Added Dec 1, 9:18 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 2, 4, 46, 1
✔️
▶
2 Status: Completed Dec 1, 10:13 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Hermilo Solano
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 4:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 34m
🚨 14.9 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249754
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 42.4 business days (threshold: 2.0 business days)
Exceeded by 40.4 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 14.3 business days (threshold: 1.0 business days)
Exceeded by 13.3 business days

🔗 Related Artifacts

📞
Case 00525924
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Dec 1, 12:00 PM
Created
Sep 10, 9:41 AM
Invoice #
SM-249754

Work Details (9)

Name Type Status Qty Amount Date
WL-03023029 Labor Open 2 $0.00 Dec 1, 9:18 PM
WL-03023030 Labor Open 4 $456.00 Dec 1, 9:18 PM
WL-03023031 Travel Open 46 $180.00 Dec 1, 9:18 PM
WL-03023032 Parts Open 1 $0.00 Dec 1, 9:18 PM
WL-03023033 Parts Open 1 $0.00 Dec 1, 9:18 PM
WL-03023034 Parts Open 1 $0.00 Dec 1, 9:18 PM
WL-03023035 Parts Open 1 $0.00 Dec 1, 9:18 PM
WL-03023036 Parts Open 1 $0.00 Dec 1, 9:18 PM
WL-03023037 Parts Open 2 $0.00 Dec 1, 9:18 PM

Details