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← WO Overview

WO-01303571 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Whiskers & Paws Animal Hosp — 8300 Kenwood Rd Ste E&F, Cincinnati OH, 45236

Sep 10, 2025 → Sep 25, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Sep 16, 2025
✗ SLA Missed (7 biz days late)
Active: 11 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Sep 10 → Sep 11, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Assigned
Sep 11 → Sep 15, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
8d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 25, 2025
8 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 11 of 4 biz days used
Created: Sep 10, 2025 Completed: Sep 26, 2025
Business Days Used 11 / 4
0 4d budget +7d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0 / 4
Sep 10 → Sep 10 Ready for Scheduling ▶ Running 0 0 / 4
Sep 10 → Sep 10 Assigned ▶ Running 0 0 / 4
Sep 10 → Sep 11 Awaiting Parts - Customer ⏸ Paused 1 —
Sep 11 → Sep 11 Ready for Scheduling ▶ Running 0 0 / 4
Sep 11 → Sep 15 Assigned ▶ Running 2 2 / 4
Sep 15 → Sep 25 Scheduled ▶ Running 8 10 / 4
Sep 25 → Sep 26 Tech On Site ▶ Running 1 11 / 4
Dispatch 0.0d
Material Management 1.8d
Coordinators 11.5d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.8 days
Coordinators
11.5 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.0 days
Created: Sep 10, 2025 Due: Sep 17, 2025 Completed: Sep 26, 2025 (8 days late)
📅
12.2 days Total Age
⏱️
8.4d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525825
Midmark Service Request Dispatch Authorization - WO-00102800
Closed
Zone 1 Dispatch Type Maintenance Email drkevinrebrovich@gmail.com PROBLEM SUMMARY PM NWD ADDITIONAL NOTES If you can’t reach Dr. Rebrovich, ask for Lara Wheat the office manager. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 725401 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kevin Rebrovich
Owner
Kimberly Hardison
Created
Sep 9, 2025
Work Orders from this Case (1)
WO-01303571 (current) Invoiced
Preventive Maintenance • Franco Jackson
Created: Sep 10, 2025 • Closed: Sep 25, 2025
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 8.4 days stuck in "Scheduled"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Awaiting Parts - Customer
1.8d
Assigned
2.7d / 0.5d SLA
Scheduled
8.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/24/2025 CRamen unable to re-schedule for today as unit is in use all day today


9/15/2025 CRamen Kevin returned call and requested scheduling PM for Thursday 9/25/2025 with arrival between 8-10am as he will be out of town this week. 


9/15/2025 CRamen spoke with Emily Salyer and she will get with Kevin to see if scheduling for tomorrow is good. Parts are confirmed received by Katherine


9/15/2025 CRamen parts delivered Friday


9/11/25 AJinerson - No parts ETA yet



9/11/25 SReich

Order No: 725401 Customer PO No: SR1452548 Customer: Whiskers & Paws Animal Hosp Service Request NO: 1452548 Ship To Name: Whiskers & Paws Animal Hosp Ship To Address: 8300 Kenwood Rd Ste E&F Ship To City/State: Cincinnati, OH 45236-2294 Waybill (Tracking #): 1ZE444250375138899 Carrier: UPS-Parcel-Ground

9/10 KHardison, Placed on hold over 9 min. Sent email regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
25sep2025 fjackson pm performed per midmark standards
🔍 Technician Findings
pm due
⚠️ Problem Description
Zone 1 Dispatch Type Maintenance Email drkevinrebrovich@gmail.com PROBLEM SUMMARY PM NWD ADDITIONAL NOTES If you can’t reach Dr. Rebrovich, ask for Lara Wheat the office manager. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 725401 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Sep 9, 6:43 PM
Case Number: 00525825
Subject: Midmark Service Request Dispatch Authorization - WO-00102800
Status: Closed
📋
Work Order Created Sep 10, 10:31 AM
Work Order: WO-01303571
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Kimberly Hardison Sep 10, 10:45 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 13m
👷
▶
2 Technician Assigned Sep 10, 1:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 2h 58m, 0m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Sherry Reich Sep 11, 1:54 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 0h
👷
▶
2 Technician Assigned Sep 11, 2:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Sep 15, 4:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-25T12:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Charles Ramen Sep 23, 4:34 PM
Scheduled For: 2025-09-25T14:00:00.000+0000, 2025-09-25T15:00:00.000+0000, 2025-09-25T14:30:00.000+0000
📅
▶
3 Dispatch Scheduled Sep 24, 10:46 AM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-24T15:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-24T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Sep 24, 10:55 AM
Scheduled For: 2025-09-25T15:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Sep 24, 11:49 AM
Scheduled For: 2025-09-25T14:30:00.000+0000
🔧
Status: Tech On Site by Robert Jackson Sep 25, 10:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 17h
✔️
▶
2 Status: Completed Sep 25, 9:12 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 24
🏁
Status: Closed by Robert Jackson Sep 25, 9:19 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
▶
2 Status: Ready to Bill Sep 26, 12:04 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:46 AM
Invoice Number: SM-242227

Bottlenecks

Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

📞
Case 00525825
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 25, 10:30 AM
Created
Sep 10, 10:31 AM
Invoice #
SM-242227

Work Details (3)

Name Type Status Qty Amount Date
WL-02949978 Labor Open 0.5 $0.00 Sep 25, 9:14 PM
WL-02949979 Labor Open 1 $240.00 Sep 25, 9:14 PM
WL-02949980 Travel Open 24 $110.00 Sep 25, 9:14 PM

Details