Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (29 biz days late)
🕐 Clock stopped: Completed (Nov 13, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Oct 13, 2025
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 22 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Oct 13 → Nov 13, 2025
22 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 44 of ? biz days used
Created: Sep 10, 2025
Completed: Nov 13, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 10 → Sep 10
Created
▶ Running
0
0
Sep 10 → Oct 13
Ready for Scheduling
▶ Running
22
22
Oct 13 → Oct 13
Assigned
▶ Running
0
22
Oct 13 → Nov 13
Scheduled
▶ Running
22
44
Nov 13 → Nov 13
Tech On Site
▶ Running
0
44
Coordinators Over SLA
Billing Over SLA
Created: Sep 10, 2025
Due: Oct 31, 2025
Completed: Nov 14, 2025 (13 days late)
⏱️
23.0d in Ready for Scheduling
Longest Stage
🔄
9 transitions
Status Changes
⚠️
47.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00525857
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM
4 pieces
https://www.ebiotrack.com/inspection.php?iid=29748
Contact
12095 Main St House Supervisor Please call, do not email unless no answer
🚨
Primary Delay
23.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
47.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
23.0d
/ 1.0d SLA
Scheduled
22.0d
/ 2.0d SLA
Tech On Site
0.2d
/ 1.0d SLA
Completed
0.9d
/ 1.0d SLA
Ready to Bill
4.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📋 Tasks (4)
💬 Chatter (1)
📅 Events (1)
📎 Files (1)
🔒
Internal CSA Notes
10/13 KSmith -- Scheduled for 11/13 with site supervisor. 9-11am
CONFIRMED
09/18/2025 LHill-sent chatter to Dylan/Acct. Mgr.-Please update the contact for this location in SMX and EBT to Kylie Russell at 716-532-2621.
09/18/2025 LHill-Called 716-532-2621. spoke with Kylie Russell. She confirmed contact & equipment.
Scheduling ahead needed: Yes
Certain day or time: 24 hour facility
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: No
09/18/2025 LHill-called 716-532-2621 to confirm contact & equipment. spoke with Richard and he advised to call back in a few hours for Kylie.
09/12/2025 LHill-Called 716-532-2621. spoke with Trey and he advised to call back today after 2:30 PM to speak with Kylie.
🔧
Work Performed
Inspected 3 lifts onsite. 1 lift was removed according to staff.
2 lifts returned to service. PM Inspection complete
🔍
Technician Findings
3 lifts onsite. 1 lift was removed according to staff.
⚠️
Problem Description
Inspection: Annual Equipment PM
4 pieces
https://www.ebiotrack.com/inspection.php?iid=29748
📋
Outbound to +17165322621
Completed
Oct 13, 2025
Scheduled for 11/13 with site supervisor. 9-11am
📋
Outbound to +17165322621
Completed
Sep 18, 2025
09/18/2025 LHill-Called 716-532-2621. spoke with Kylie Russell. She confirmed contact & equipment.
Scheduling ahead needed: Yes
Certain day or time: 24 hour facility
Confirmed contact information is correct: Yes
Anything additional needed for tech to gain access to the facility: No
📋
Outbound to +17165322621
Completed
Sep 18, 2025
09/18/2025 LHill-called 716-532-2621 to confirm contact & equipment. spoke with Richard and he advised to call back in a few hours for Kylie.
📋
Outbound to +17165322621
Completed
Sep 12, 2025
09/12/2025 LHill-Called 716-532-2621. spoke with Trey and he advised to call back today after 2:30 PM to speak with Kylie.
Sep 18, 2025 4:30pm
@Dylan Nakoff Please update the contact for this location in SMX and EBT to Kylie Russell at 716-532-2621.
📅
WO-01303575 - Inspection - Perrysburg - Perrysburg Community Home 12095 Main
Nov 13, 2025 10:00am – 12:00pm
Work Order: WO-01303575
Account: Western NY Department of Developmental Disabilities
Customer Case Number:
Location: Perrysburg Community Home 12095 Main
Address: 12095 Main St, Perrysburg, NY 14129
Manufacturer:
Model #:
Serial #:
Contact Name: Kylie Russell
Contact Phone: 716-532-2621
Contact
Timeline
📞
Case Number:
00525857
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
33d 2h, 0m
📅
Scheduled For:
2025-11-13T15:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
30d 23h
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
1h 14m
⏱️
Type:
Labor, Travel, Expenses
Status:
Open
Qty:
2.5, 1.5833333333333, 108
🏁
From:
Completed
To:
Closed
Duration in Previous:
6h 48m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
4d 13h
📨
💵
From:
Invoice Pending, Billing Review
To:
Billing Review, Invoice Pending
Duration in Previous:
3m, 0m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
4m
🧾
Invoice Number:
SM-247381
Bottlenecks
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
ℹ️ Work Order Details
Scheduled
Nov 13, 10:00 AM
Work Details (4)
Name
Type
Status
Qty
Amount
Date
WL-03006706
Labor
Open
2.5
$0.00
Nov 13, 7:29 PM
WL-03006707
Labor
Open
1.5833333333333
$360.00
Nov 13, 7:29 PM
WL-03006708
Travel
Open
108
-
Nov 13, 7:29 PM
WL-03006709
Expenses
Open
1
$0.00
Nov 13, 7:29 PM