Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303582 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 UPMC Hamot — 201 State St, Erie PA, 16550

Sep 10, 2025 → Sep 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 24, 2025
✗ SLA Missed (2 biz days late)
Active: 12 biz days
🕐 Clock stopped: Completed (Sep 28, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 11 → Sep 11, 2025
0 business days (not counted)
4d
▶ Clock Running
Status: Assigned
Sep 11 → Sep 17, 2025
4 business days (counted)
Running total: 5 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 28, 2025
7 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 10, 2025 Completed: Sep 28, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 11 Created ▶ Running 1 1
Sep 11 → Sep 11 Ready for Release ⏸ Paused 0 —
Sep 11 → Sep 17 Assigned ▶ Running 4 5
Sep 17 → Sep 28 Scheduled ▶ Running 7 12
Dispatch 2.0d
Holding 0.0d (excluded)
Coordinators 12.8d
Billing 1.4d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
12.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 10, 2025 Due: Sep 24, 2025 Completed: Sep 28, 2025 (3 days late)
📅
13.0 days Total Age
⏱️
7.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
13.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00525927
URGENT Philips WO Request
Closed
Device failed the Air flow accuracy test during PM, device needs a new flow sensor
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
Shelby Robinson
Created
Sep 10, 2025
Work Orders from this Case (2)
WO-01303581 Invoiced
Repair • Fanfan Siku
Created: Sep 10, 2025 • Closed: Sep 27, 2025
WO-01303582 (current) Invoiced
Repair • Fanfan Siku
Created: Sep 10, 2025 • Closed: Sep 27, 2025
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 7.8 days stuck in "Scheduled"
⏱️
Total Delay 13.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
0.0d
Assigned
5.0d / 0.5d SLA
Scheduled
7.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/17/2025 DMalloy - WO no longer Pending entitlement. Needed parts ordered. Dispatched for FSE Fanfan to be onsite on next week Friday, 9/26/2025. 


09/15/2025 DMalloy - Assigning to FSE Fanfan. Follow Up to be sent to the customer regarding the PO for this repair. 


09/10/2025 DMalloy - Assigning to FSE Fanfan. He reached out to the customer as of yesterday to accept the quote.  

🔧 Work Performed
Repair Flow sensor assembly replacement
🔍 Technician Findings
N/A
⚠️ Problem Description
Device failed the Air flow accuracy test during PM, device needs a new flow sensor
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Sep 10, 9:45 AM
Case Number: 00525927
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 10, 10:47 AM
Work Order: WO-01303582
Type: Repair
Priority: PC
✅
▶
3 Status: Ready for Release Sep 11, 10:18 AM
Status: Ready for Release → Technician Assigned → Status: Assigned
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
👷
Status: Assigned by Deon Malloy
From: Ready for Release
To: Assigned
Duration in Previous: 1m
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Sep 17, 1:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Assigned
To: Scheduled
Duration in Previous: 6d 3h
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 22, 12:05 PM
Scheduled For: 2025-09-24T12:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Sep 27, 8:41 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 10d 7h
🏁
Status: Closed by Fanfan Siku Sep 27, 8:51 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 2.0 business days
⏱️
Labor Added Sep 30, 11:32 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 30, 12:23 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 36m
⚠️ 5.0 business days
🧾
Invoice Created Oct 9, 4:56 PM
Invoice Number: SM-242790

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00525927
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Sep 24, 8:00 AM
Created
Sep 10, 10:47 AM
Invoice #
SM-242790

Work Details (4)

Name Type Status Qty Amount Date
WL-02952093 Labor Open 3 $285.00 Sep 27, 8:41 PM
WL-02952094 Labor Open 3 $155.00 Sep 27, 8:41 PM
WL-02952095 Travel Open 131 $0.00 Sep 27, 8:41 PM
WL-02954284 Labor Open 0.016666666666667 $38.00 Sep 30, 11:32 AM

Details