11/12 KSmith -- Scheduled for 12/2 with site supervisor
11/5/2025 DNakoff - Please try calling before 8AM and after 3PM Home- 716-651-0455
Backup contact Team Leader- Sarah Beck- 716-608-2626
09/19/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting new contact with 3 attempts with no response.
09/19/2025 LHill-sent email to jeffrey.m.ventre@opwdd.ny.gov to confirm contact & equipment.
09/19/2025 LHill-LM at 716-598-9946 to confirm contact & equipment.
09/18/2025 LHill-sent email to jeffrey.m.ventre@opwdd.ny.gov to confirm contact & equipment.
09/18/2025 LHill-LM at 716-598-9946 to confirm contact & equipment.
09/12/2025 LHill-LM at 716-598-9946 to confirm contact & equipment.
09/12/2025 LHill-Called 716-651-0455 to confirm contact & equipment. Was being transferred voicemail and it got disconnected.
Email: Re: EMSAR Request for service at Lancaster Community Home Walden Ave
Completed Sep 19, 2025
To: jeffrey.m.ventre@opwdd.ny.gov
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: Re: EMSAR Request for service at Lancaster Community Home Walden Ave
Body:
Hi 3650 Walden Ave House Supervisor Please call, do not email unless no answer,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Western NY Department of Developmental Disabilities.
We have a service request open for our annual inspection of the biomed equipment due i
📋
Outbound to +17165989946
Completed Sep 19, 2025
09/19/2025 LHill-LM at 716-598-9946 to confirm contact & equipment.
📧
Email: EMSAR Request for service at Lancaster Community Home Walden Ave
Completed Sep 18, 2025
To: jeffrey.m.ventre@opwdd.ny.gov
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Lancaster Community Home Walden Ave
Body:
Hi 3650 Walden Ave House Supervisor Please call, do not email unless no answer,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Western NY Department of Developmental Disabilities.
We have a service request open for our annual inspection of the biomed equipment due in ,
📋
Outbound to +17165989946
Completed Sep 18, 2025
09/18/2025 LHill-LM at 716-598-9946 to confirm contact & equipment.
📋
Outbound to +17165989946
Completed Sep 12, 2025
09/12/2025 LHill-LM at 716-598-9946 to confirm contact & equipment.
📋
Outbound to +17166510455
Completed Sep 12, 2025
09/12/2025 LHill-called 716-651-0455. Unable to transfer me to her voicemail. Call 716-598-9946 to leave a message.
📋
Outbound to +17166510455
Completed Sep 12, 2025
09/12/2025 LHill-Called 716-651-0455 to confirm contact & equipment. Was being transferred voicemail and it got disconnected.
📅
WO-01303584 - Inspection - Lancaster - Lancaster Community Home Walden Ave
Dec 2, 2025 1:00pm – 2:00pm
Work Order: WO-01303584
Account: Western NY Department of Developmental Disabilities
Customer Case Number:
Location: Lancaster Community Home Walden Ave
Address: 3650 Walden Ave, Lancaster, NY 14086
Manufacturer:
Model #:
Serial #:
Contact Name: 3650 Walden Ave House Supervisor Please call, do n
Timeline
📞
Case Linked Sep 9, 11:12 PM
Case Number:00525861
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Sep 10, 10:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️8.0 business days
⏸️
Status: On Hold by Laura HillSep 19, 10:10 AM
From:Ready for Scheduling
To:On Hold
Duration in Previous:8d 23h
🚨33.0 business days
📅
▶
3
Status: Ready for Scheduling Nov 5, 12:53 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Erwin Forster
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Nov 12, 4:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-02T17:30:00.000+0000
⚠️9.9 business days
📅
Dispatch Scheduled by Kourtney SmithNov 25, 9:48 AM
Scheduled For:2025-12-02T18:00:00.000+0000
⏳4.0 business days
⏱️
▶
2
3x Labor Added Dec 2, 8:24 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Erwin Forster
From:Scheduled
To:Completed
Duration in Previous:20d 3h
🏁
Status: Closed by Erwin ForsterDec 2, 8:55 PM
From:Completed
To:Closed
Duration in Previous:29m
⏳3.4 business days
📄
Status: Ready to Bill by Diane PattonDec 5, 9:55 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 13h
🚨12.0 business days
📨
▶
3
Status: Invoice Pending Dec 22, 6:04 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-249795
Bottlenecks
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days
Scheduled
Duration: 12.5 business days (threshold: 2.0 business days)
Exceeded by 10.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)