Q-00029972
Model 59-T EZ-Glide 19N-417777
Bolt that is falling off and the back tracks for the stair chair do not stay in place.
Parts needed
QTY 1 PN 2310139
9/18/2025 Sramen - updated due date, parts eta is 9/19. FSE has a repair already scheduled for 9/22 and is PTO 9/23 - 9/24. updated delay code to tech unavail.
9/18 KSmith -- Scheduled for 9/26 with Enis
If you could just advise the technician to enter at main entrance and ask for me at front desk.
9/18 KSmith -- Sent email to schedule for 9/26. Parts are arriving tomorrow.
9/17 KSmith -- Parts should ship today
🔧Work Performed
**R&R traxx gas spring
**Function & cycle tested to confirm no other issues and unit is fully functional
🔍Technician Findings
Unit OOS
**Gas spring for traxx inoperative and not able lock in traxx
⚠️Problem Description
Q-00029972
Model 59-T EZ-Glide 19N-417777
Bolt that is falling off and the back tracks for the stair chair do not stay in place.
Parts needed
QTY 1 PN 2310139
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email:Re: AMBULANCE SERVICE OF MANCHESTER -- EMS Repair -- WO-01303585
Completed Sep 18, 2025
From: enis@asm-aetna.com
To: ksmith@emsar.com
That works for me, if you could just advise the technician to enter at main entrance and ask for me at front desk.
Thank you,
Enis Kuljancic
Fleet Maintenance Supervisor
Ambulance Service of Manchester, LLC
Aetna Ambulance Service, Inc.
P.O. Box 300
Manchester, CT 06045-0300
Phone: 860-647-9798 x270
Fax: 860-645-8738
Enis@asm-aetna.com <mailto:Enis@asm-aetna.com>
www.asm-aetna.com <https://protect.checkpoint.com/v2
📧
Email: AMBULANCE SERVICE OF MANCHESTER -- EMS Repair -- WO-01303585
Completed Sep 18, 2025
To: enis@asm-aetna.com
CC:
BCC:
Attachment: --none--
Subject: AMBULANCE SERVICE OF MANCHESTER -- EMS Repair -- WO-01303585
Body:
Hi Enis,
The parts for the repair of the 59-T EZ-Glide unit have shipped and are scheduled to arrive early next week.
Would Friday, September 26th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 10, 2025
To: enis@asm-aetna.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303585Location: AMBULANCE SERVICE OF MANCHESTERAddress: 275 NEW STATE ROAD Manchester, CT 06042Device: Model 59-T EZ-Glide 19N-417777Problem Description: Q-00029972
Model 59-T EZ-Glide 19N
📅
WO-01303585 - Repair - Model 59-T EZ-Glide - Manchester - AMBULANCE SERVICE OF MANCHESTER
Sep 26, 2025 2:00pm – 3:00pm
Work Order: WO-01303585
Account: AMBULANCE SERVICE OF MANCHESTER
Customer Case Number:
Location: AMBULANCE SERVICE OF MANCHESTER
Address: 275 NEW STATE ROAD, Manchester, CT 06042
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 19N-417777
Contact Name: Enis Kuljancic
Contact Phone: 860647
Timeline
📞
Case Linked Sep 9, 8:46 AM
Case Number:00525518
Subject:AMBULANCE SERVICE OF MANCHESTER (needs quote)
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Sep 10, 10:48 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Sep 10, 11:12 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:23m
⚠️5.0 business days
📅
Status: Ready for Scheduling by Kirsten WallsSep 16, 2:20 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:6d 3h
👷
▶
2
Technician Assigned Sep 16, 3:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 8m
⏳2.0 business days
💵
2x Expenses Added Sep 17, 3:44 PM
Type:Expenses, Parts
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Sep 18, 9:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-26T18:00:00.000+0000
⚠️7.0 business days
⏱️
▶
2
5x Labor Added Sep 26, 5:01 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:8d 7h, 0m
⏳2.9 business days
📄
▶
2
Status: Ready to Bill Sep 30, 2:03 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Oct 1, 10:31 AM
Invoice Number:SM-242435
Bottlenecks
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)