Annual Equipment PM
*****All work orders must be called or emailed within 36 hours of work order creation date. This will keep us from having any deficiencies. If we get three deficiencies, WE WILL LOSE NY STATE CONTRACT****
***ATTENTION TECH. PLEASE DO NOT CREATE FOLLOW UP WORK ORDERS FOR FAILED ASSETS. NO FOLLOW UP WORK ORDERS OR REPAIR WORK ORDERS ARE TO BE CREATED FOR THIS CUSTOMER. PLEASE FAIL THEM AND THEN REACH OUT TO THE ACCOUNT MANAGER SO THAT IT CAN BE DISCUSSED WITH THE CORPORATE CONTACT FIRST AS THEY HAVE INTERNAL PEOPLE WHO CAN RESOLVE A LOT OF THEIR ISSUES****
6 pieces
https://www.ebiotrack.com/inspection.php?iid=29750
Priority
Standard
Origin
Email
Reason
New Case
Contact
10380 Upper Peck House Supervisor Please call, do not email unless no answer
Primary Delay23.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay56.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.1d / 1.0d SLA
Assigned
12.6d / 0.5d SLA
On Hold
15.0d
Scheduled
18.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/19 KSmith -- Scheduled for 12/17 with site supervisor. 9-11am. Advised batteries need to be charged
11/13 KSmith -- Left VM for Yvonne to schedule inspection on WO-01254042. Site supervisor is out until Monday
11/12 KSmith -- Got a recording saying all circuits were busy. Will try again later.
11/5/2025 DNakoff - Home- 716-532-3103 Try before 8AM and after 3PM
Backup Contact Team Leader- Yvonne 716-672-3400 x 275
10/16 KSmith -- Rang for a minute and never went to VM. Placing on hold/escalating due to never reaching POC
10/15 KSmith -- Rang for a minute and never went to VM
10/14 KSmith -- Rang for a minute and never went to VM
10/13 KSmith -- Rang for a minute and never went to VM
9/10/25 SReich - Per D Nakoff: Inspections were done incorrectly, there will be several more sites that we previously completed this year but it was done incorrectly so we are going back out to complete.
🔧Work Performed
PM/inspection on 4 lifts. 1 fails for broken e-stop switch (LD471071226). 1 fails for loose rail and belt starting to fray. (300012321)
🔍Technician Findings
4 ceiling lifts on site.
⚠️Problem Description
Annual Equipment PM
PM Service PLEASE COMPLETE PM FORM FOR EACH PIECE OF EQUIPMENT General Patient Lift: https://form.jotform.com/241965569287071 Therapeutic Tub: https://form.jotform.com/251747256160154
*****All work orders must be called or emailed within 36 hours of work order creation date. This will keep us from having any deficiencies. If we get three deficiencies, WE WILL LOSE NY STATE CONTRACT****
***ATTENTION TECH. PLEASE DO NOT CREATE FOLLOW UP WORK ORDERS FOR FAILED ASSETS. NO FOLLOW UP WORK ORDERS OR REPAIR WORK ORDERS ARE TO BE CREATED FOR THIS CUSTOMER. PLEASE FAIL THEM AND THEN REACH OUT TO THE ACCOUNT MANAGER SO THAT IT CAN BE DISCUSSED WITH THE CORPORATE CONTACT FIRST AS THEY HAVE INTERNAL PEOPLE WHO CAN RESOLVE A LOT OF THEIR ISSUES****
6 pieces
https://www.ebiotrack.com/inspection.php?iid=29750
📋
Outbound to +17165323103
Completed Nov 19, 2025
Scheduled for 12/17 with site supervisor. 9-11am. Advised batteries need to be charged
📋
Outbound to +17165323103
Completed Nov 13, 2025
Site supervisor is out until Monday.
📋
Outbound to +17165323103
Completed Nov 12, 2025
Got a recording saying all circuits were busy. Will try again later.
📋
Outbound to +17165323103
Completed Oct 16, 2025
Rang for a minute and never went to VM
📋
Outbound to +17165323103
Completed Oct 15, 2025
Rang for a minute and never went to VM
📋
Outbound to +17165323103
Completed Oct 15, 2025
Rang for a minute and never went to VM
📋
Outbound to +17165323103
Completed Oct 14, 2025
Rang for a minute and never went to VM
📋
Outbound to +17165323103
Completed Oct 13, 2025
Rang for a minute and never went to VM
📅
WO-01303597 - Preventive Maintenance - Perrysburg - Perrysburg Community Home Upper Peck Hill
Dec 17, 2025 10:00am – 1:00pm
Work Order: WO-01303597
Account: Western NY Department of Developmental Disabilities
Customer Case Number:
Location: Perrysburg Community Home Upper Peck Hill
Address: 10380 Upper Peck Hill Rd, Perrysburg, NY 14129
Manufacturer:
Model #:
Serial #:
Contact Name: 10380 Upper Peck House Supervisor
JPG
LD471071226
Dec 17, 2025
Timeline
📞
Case Linked Sep 9, 11:11 PM
Case Number:00525850
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
Work Order Created Sep 10, 11:18 AM
Work Order:WO-01303597
Type:Preventive Maintenance
Priority:PSM
📅
Status: Ready for Scheduling by Sherry ReichSep 10, 11:27 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:9m
🚨23.0 business days
👷
▶
2
Technician Assigned Oct 13, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:33d 1h
⏳3.0 business days
⏸️
Status: On Hold by Kourtney SmithOct 16, 8:51 AM
From:Assigned
To:On Hold
Duration in Previous:2d 19h
🚨15.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffNov 5, 12:57 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:20d 5h
👷
▶
2
Technician Assigned Nov 5, 1:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:57m
🚨10.0 business days
🗓️
▶
2
Status: Scheduled Nov 19, 3:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-17T15:00:00.000+0000
🚨19.0 business days
🔧
Status: Tech On Site by Erwin ForsterDec 17, 11:31 AM
From:Scheduled
To:Tech On Site
Duration in Previous:27d 20h
✔️
Status: Completed by Erwin ForsterDec 17, 1:13 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 41m
⏱️
4x Labor Added Dec 17, 6:26 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:2.3333333333333, 1.6666666666667, 108
🏁
Status: Closed by Erwin ForsterDec 17, 6:41 PM
From:Completed
To:Closed
Duration in Previous:5h 27m
⏳3.7 business days
📄
Status: Ready to Bill by Diane PattonDec 22, 9:37 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 14h
⚠️5.0 business days
📨
▶
3
Status: Invoice Pending Dec 29, 2:05 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-250080
Bottlenecks
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Assigned
Duration: 9.6 business days (threshold: 4.0 business hours)
Exceeded by 9.1 business days
Scheduled
Duration: 18.4 business days (threshold: 2.0 business days)
Exceeded by 16.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)