9/10 chat'd Nakoff, site inspected in June on WO-01254240
Closed
Annual Equipment PM
*****All work orders must be called or emailed within 36 hours of work order creation date. This will keep us from having any deficiencies. If we get three deficiencies, WE WILL LOSE NY STATE CONTRACT****
***ATTENTION TECH. PLEASE DO NOT CREATE FOLLOW UP WORK ORDERS FOR FAILED ASSETS. NO FOLLOW UP WORK ORDERS OR REPAIR WORK ORDERS ARE TO BE CREATED FOR THIS CUSTOMER. PLEASE FAIL THEM AND THEN REACH OUT TO THE ACCOUNT MANAGER SO THAT IT CAN BE DISCUSSED WITH THE CORPORATE CONTACT FIRST AS THEY HAVE INTERNAL PEOPLE WHO CAN RESOLVE A LOT OF THEIR ISSUES****
1 piece
https://www.ebiotrack.com/inspection.php?iid=29751
Priority
Standard
Origin
Email
Reason
New Case
Contact
15329 South Quaker House Supervisor Please call, do not email unless no answer
Primary Delay22.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay47.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
22.0d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Scheduled
21.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/13 KSmith -- Scheduled for 11/12 with Jenn. 11am-1pm
9/10/25 SReich - Per D Nakoff: Inspections were done incorrectly, there will be several more sites that we previously completed this year but it was done incorrectly so we are going back out to complete.
🔧Work Performed
Inspected (1) Therapeutic Tub. Drain does not close. Water temp display for tub fill not working. Leaks water when air is on (from air jets)
🔍Technician Findings
Inspection.
⚠️Problem Description
Annual Equipment PM
PM Service PLEASE COMPLETE PM FORM FOR EACH PIECE OF EQUIPMENT General Patient Lift: https://form.jotform.com/241965569287071 Therapeutic Tub: https://form.jotform.com/251747256160154
*****All work orders must be called or emailed within 36 hours of work order creation date. This will keep us from having any deficiencies. If we get three deficiencies, WE WILL LOSE NY STATE CONTRACT****
***ATTENTION TECH. PLEASE DO NOT CREATE FOLLOW UP WORK ORDERS FOR FAILED ASSETS. NO FOLLOW UP WORK ORDERS OR REPAIR WORK ORDERS ARE TO BE CREATED FOR THIS CUSTOMER. PLEASE FAIL THEM AND THEN REACH OUT TO THE ACCOUNT MANAGER SO THAT IT CAN BE DISCUSSED WITH THE CORPORATE CONTACT FIRST AS THEY HAVE INTERNAL PEOPLE WHO CAN RESOLVE A LOT OF THEIR ISSUES****
1 piece
https://www.ebiotrack.com/inspection.php?iid=29751
📋
Outbound to +17165320350
Completed Oct 13, 2025
Scheduled for 11/12 with Jenn. 11am-1pm
📅
WO-01303608 - Preventive Maintenance - Gowanda - Gowanda Community Home South Quaker
Nov 12, 2025 12:00pm – 1:00pm
Work Order: WO-01303608
Account: Western NY Department of Developmental Disabilities
Customer Case Number:
Location: Gowanda Community Home South Quaker
Address: 15329 South Quaker, Gowanda, NY 14070
Manufacturer:
Model #:
Serial #:
Contact Name: 15329 South Quaker House Supervisor Please call,
JPG
SEE0641118
Nov 12, 2025
JPG
SEE0641118b
Nov 12, 2025
Timeline
📞
Case Linked Sep 9, 11:11 PM
Case Number:00525849
Subject:9/10 chat'd Nakoff, site inspected in June on WO-01254240
Status:Closed
📋
▶
2
Work Order Created Sep 10, 11:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨22.0 business days
👷
▶
2
Technician Assigned Oct 9, 1:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:29d 2h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Oct 13, 1:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-12T17:00:00.000+0000
🚨21.0 business days
🔧
Status: Tech On Site by Erwin ForsterNov 12, 1:03 PM
From:Scheduled
To:Tech On Site
Duration in Previous:30d 0h
✔️
Status: Completed by Erwin ForsterNov 12, 1:35 PM
From:Tech On Site
To:Completed
Duration in Previous:31m
⏱️
3x Labor Added Nov 12, 7:16 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 0.58333333333333, 23
🏁
Status: Closed by Erwin ForsterNov 12, 7:46 PM
From:Completed
To:Closed
Duration in Previous:6h 11m
⏳3.5 business days
📄
Status: Ready to Bill by Diane PattonNov 17, 10:10 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 14h
⚠️5.0 business days
📨
▶
2
Status: Invoice Pending Nov 22, 1:53 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.0 business days
🧾
Invoice Created Nov 24, 1:02 PM
Invoice Number:SM-247387
Bottlenecks
Ready for Scheduling
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)