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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303618 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow UC - Rainbow & Mardon #24710 — 7424 South Rainbow Blvd, Las Vegas NV, 89139

Sep 10, 2025 → Oct 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (7 biz days late)
Active: 22 biz days
🕐 Clock stopped: Tech Off Site (Oct 10, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Sep 10 → Oct 2, 2025
16 business days (counted)
Running total: 16 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 9, 2025
5 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 22 of ? biz days used
Created: Sep 10, 2025 Tech Off Site: Oct 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0
Sep 10 → Sep 10 Ready for Scheduling ▶ Running 0 0
Sep 10 → Oct 2 Assigned ▶ Running 16 16
Oct 2 → Oct 9 Scheduled ▶ Running 5 21
Oct 9 → Oct 10 Tech On Site ▶ Running 1 22
Dispatch 0.0d
Coordinators 22.7d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.7 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.0 days
Created: Sep 10, 2025 Due: Nov 28, 2025 Completed: Oct 10, 2025 (49 days early)
📅
22.8 days Total Age
⏱️
17.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
21.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525878
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 66 pcs https://www.ebiotrack.com/inspection.php?iid=29965
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erin Dugger
Owner
Jessica Sells
Created
Sep 10, 2025
Work Orders from this Case (1)
WO-01303618 (current) Invoiced
Inspection • Michael Russell
Created: Sep 10, 2025 • Closed: Oct 10, 2025
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 17.0 days stuck in "Assigned"
⏱️
Total Delay 21.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
17.0d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-2 Mburris called site spoke with Erin and set appt 

🔧 Work Performed
performed inspection and calibration
🔍 Technician Findings
Started inspection and calibration
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 66 pcs https://www.ebiotrack.com/inspection.php?iid=29965

Timeline

📞
Case Linked Sep 10, 7:00 AM
Case Number: 00525878
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 10, 11:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 10, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Oct 2, 2:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-09T16:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Oct 3, 2:39 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-09T18:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Michael Russell Oct 9, 2:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
3x Labor Added Oct 9, 6:03 PM
Type: Labor, Travel
Status: Open
Qty: 1, 40
🚗
▶
3 Status: Tech Off Site Oct 10, 2:22 AM
Status: Tech Off Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 1
✔️
Status: Completed by Michael Russell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Oct 14, 5:26 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Oct 15, 2:16 PM
Invoice Number: SM-243548

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00525878
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Oct 9, 2:00 PM
Created
Sep 10, 11:41 AM
Invoice #
SM-243548

Work Details (5)

Name Type Status Qty Amount Date
WL-02965606 Labor Open 1 $0.00 Oct 9, 6:03 PM
WL-02965607 Travel Open 40 - Oct 9, 6:03 PM
WL-02965608 Travel Open 40 - Oct 9, 6:03 PM
WL-02966116 Labor Open 3 $1,331.00 Oct 10, 2:24 AM
WL-02966117 Labor Open 1 $0.00 Oct 10, 2:24 AM

Details