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← WO Overview

WO-01303628 ↗ ServiceMax

LYNX EMS • Part Order • P7

📍 LYNX EMS - Alum Creek Dr. Columbus — 1599 Alum Creek Drive, Columbus OH, 43209

Sep 10, 2025 → Jan 15, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Sep 19, 2025
✗ SLA Missed (8 biz days late)
Active: 15 biz days
Paused: 70 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸70d
⏸ Clock Paused
Status: Awaiting Parts
Sep 10 → Dec 23, 2025
70 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
15d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 15, 2026
15 business days (counted)
Running total: 15 of 7 biz days used
Created: Sep 10, 2025 Completed: Jan 15, 2026
Business Days Used 15 / 7
0 7d budget +8d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0 / 7
Sep 10 → Sep 10 L2 Screening ▶ Running 0 0 / 7
Sep 10 → Dec 23 Awaiting Parts ⏸ Paused 70 —
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 0 / 7
Dec 23 → Jan 15 Assigned ▶ Running 15 15 / 7
Dispatch 0.0d
Material Management 71.0d
Coordinators 15.7d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
71.0 days
Over SLA
Coordinators
15.7 days
Over SLA
Field Work
0.0 days
Created: Sep 10, 2025 Due: Jan 9, 2026 Completed: Jan 15, 2026 (5 days late)
📅
86.0 days Total Age
⏱️
71.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
84.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00500254
L2 Review EMS
Closed
Q-00029853 Follow-up to WO-01277843 Tech Scott R Roberts Power X1 19F-004895 Need to await the part number from Connie Lewis (Ferno) for the (bracket/clamp) to complete the attachment to the siderail wing lower bracket fastener Part needed 1 XS surface extender bracket kit, 910065 Follow-up to WO-01259276 Tech Scott R Roberts Pro F1 Fastener 54362 unit out on the raod and will not return for service
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
David Stephenson
Owner
Jessica Sells
Created
Jun 9, 2025
Work Orders from this Case (1)
WO-01303628 (current) Invoiced
Part Order • Scott R Roberts
Created: Sep 10, 2025 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 71.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 84.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
71.0d / 3.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
15.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/15/26 SR -- closing this WO per the request of Sramen. No physical work was performed after the initial finding of the clamp missing the brackets. The parts needed were not available from FERNO and C. Lewis had to determine if this part was available and create a part number for the bracket.

1/13/2026 Sramen - sent chatter to ASM on WO-01277843 for direction on how to proceed.

1/8/2026 CRamen spoke to Steve and he said the contract expired 2025 and he has to get with his Admin to see about changing contract as they have some stretchers and stair chairs that are not Stryker/Ferno that hes paid for that we cannot service. Contacting LOberg to call Steve and set up possible new Annuity contract. 


1/8/2026 CRamen left a vm for a returned call to schedule for Friday 1/9/2026 with tech arrival between 8-10am. Call Logged on WO-01303628


1/7/2026 CRamen left a vm for a returned call to schedule for Friday 1/9/2026 with tech arrival between 8-10am. Call Logged on WO-01277843


1/6/26 RBerry- LM with David Stephenson to schedule. See logged call on WO-01277843


1/5/2026 CRamen left a vm for a returned call to schedule for Friday 1/9/2026 with tech arrival between 8-10am. Logged email and Call on WO-01277843


1/2/2026 CRamen left a vm for a returned call to schedule for Friday 1/9/2026 with tech arrival between 8-10am. Logged email and Call on WO-01277843


12/30/2025 CRamen Logged email requesting Wednesday 12/31/2025 with an arrival window between 9-11am. Schedule with PM


12/29/2025 LHill-LM at 614-535-6577 for David Stephenson to schedule tech visit. Was going to offer 12/30/2025 with tech arrival between 9-11 . will put placeholder on calendar.


12/27/25 NatoshaB - Site is also due for PMs. WO should be in system to schedule @same time as repair Mon 12/29


12/26/25 RBerry- LM with David Stephenson to discuss scheduling. 


12/23/25 RBerry- Updated due date based on parts. WO released to ASC today.


12/1/25 NatoshaB - Escalated PO to MM/Order due to age of WO in 'Awaiting parts' status.

🔧 Work Performed
none- 1/15/26 SR -- closing this WO per the request of Sramen. No physical work was performed after the initial finding of the clamp missing the brackets. The parts needed were not available from FERNO and C. Lewis had to determine if this part was available and create a part number for the bracket
🔍 Technician Findings
1/15/26 SR -- closing this WO per the request of Sramen. No physical work was performed after the initial finding of the clamp missing the brackets. The parts needed were not available from FERNO and C. Lewis had to determine if this part was available and create a part number for the bracket.
⚠️ Problem Description
Q-00029853 Follow-up to WO-01277843 Tech Scott R Roberts Power X1 19F-004895 Need to await the part number from Connie Lewis (Ferno) for the (bracket/clamp) to complete the attachment to the siderail wing lower bracket fastener Part needed 1 XS surface extender bracket kit, 910065 Follow-up to WO-01259276 Tech Scott R Roberts Pro F1 Fastener 54362 unit out on the raod and will not return for service https://www.ebiotrack.com/workorder.php?wo=68109
📄 Description
Ferno Power X1 Power Cot

Timeline

📞
Case Linked Jun 9, 5:15 PM
Case Number: 00500254
Subject: L2 Review EMS
Status: Closed
🚨 64.8 business days
📋
▶
4 Work Order Created Sep 10, 12:01 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00081520
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 4m
🚨 71.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Dec 23, 1:31 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 104d 2h
👷
▶
2 Technician Assigned Dec 23, 1:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
🔩
2x Parts Added Dec 23, 3:50 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 16.0 business days
✔️
▶
2 Status: Completed Jan 15, 8:43 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Scott Roberts
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 16, 12:44 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 3h, 0m
🚨 21.0 business days
🧾
Invoice Created Feb 17, 10:56 AM
Invoice Number: SM-251556

Bottlenecks

Awaiting Parts
Duration: 71.0 business days (threshold: 3.0 business days)
Exceeded by 68.0 business days
Assigned
Duration: 15.6 business days (threshold: 4.0 business hours)
Exceeded by 15.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00500254
Closed
📦
Parts Order 00081520
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Part Order
Branch
MedPro
Technician
Scott R Roberts
Scheduled
N/A
Created
Sep 10, 12:01 PM
Invoice #
SM-251556

Work Details (2)

Name Type Status Qty Amount Date
WL-03046513 Parts Open 1 $0.00 Dec 23, 3:50 PM
WL-03046514 Expenses Open 1 $0.00 Dec 23, 3:50 PM

Details