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WO-01303632 ↗ ServiceMax

Western NY Department of Developmental Disabilities • Preventive Maintenance • PSM

📍 Perrysburg Community Home 12129 Main St — 12129 Main St, Perrysburg NY, 14129

Sep 10, 2025 → Nov 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (31 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Oct 13, 2025
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 22 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Oct 13 → Nov 17, 2025
24 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 46 of ? biz days used
Created: Sep 10, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0
Sep 10 → Oct 13 Ready for Scheduling ▶ Running 22 22
Oct 13 → Oct 13 Assigned ▶ Running 0 22
Oct 13 → Nov 17 Scheduled ▶ Running 24 46
Nov 17 → Nov 17 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 47.0d
Field Work 1.1d
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.0 days
Over SLA
Field Work
1.1 days
Billing
2.2 days
Over SLA
Created: Sep 10, 2025 Due: Oct 31, 2025 Completed: Nov 18, 2025 (17 days late)
📅
47.0 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
46.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525856
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 6 Pcs PM Service PLEASE COMPLETE PM FORM FOR EACH PIECE OF EQUIPMENT General Patient Lift: https://form.jotform.com/241965569287071 Therapeutic Tub: https://form.jotform.com/251747256160154 https://www.ebiotrack.com/inspection.php?iid=29746
Priority
Standard
Origin
Email
Reason
New Case
Contact
12129 Main St House Supervisor Please call, do not email unless no answer
Owner
Kimberly Hardison
Created
Sep 9, 2025
Work Orders from this Case (1)
WO-01303632 (current) Invoiced
Preventive Maintenance • Erwin Forster
Created: Sep 10, 2025 • Closed: Nov 17, 2025
Completed with significant delays
Invoiced • 175 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 46.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
24.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/13 KSmith -- Scheduled for 11/17 with Brittany. 9-11am
🔧 Work Performed
Inspection of (5) patient lifts. 1 lift passed. 4 Failed.
🔍 Technician Findings
5 lifts on site
⚠️ Problem Description
Annual Equipment PM 6 Pcs PM Service PLEASE COMPLETE PM FORM FOR EACH PIECE OF EQUIPMENT General Patient Lift: https://form.jotform.com/241965569287071 Therapeutic Tub: https://form.jotform.com/251747256160154 https://www.ebiotrack.com/inspection.php?iid=29746

Timeline

📞
Case Linked Sep 9, 11:12 PM
Case Number: 00525856
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Sep 10, 12:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 23.0 business days
👷
▶
4 Technician Assigned Oct 13, 1:28 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33d 1h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-17T15:00:00.000+0000
🚨 24.0 business days
🔧
Status: Tech On Site by Erwin Forster Nov 17, 10:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 34d 22h
✔️
Status: Completed by Erwin Forster Nov 17, 1:04 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 23m
⏱️
4x Labor Added Nov 17, 6:48 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 2.1666666666667, 2.4166666666667, 111
🏁
Status: Closed by Erwin Forster Nov 17, 7:07 PM
From: Completed
To: Closed
Duration in Previous: 6h 2m
⏳ 2.6 business days
📄
Status: Ready to Bill by Diane Patton Nov 19, 5:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
⏳ 2.9 business days
📨
▶
2 Status: Invoice Pending Nov 22, 1:55 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Nov 24, 1:03 PM
Invoice Number: SM-247388

Bottlenecks

Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00525856
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Erwin Forster
Scheduled
Nov 17, 10:00 AM
Created
Sep 10, 12:08 PM
Invoice #
SM-247388

Work Details (4)

Name Type Status Qty Amount Date
WL-03010448 Labor Open 2.1666666666667 $0.00 Nov 17, 6:48 PM
WL-03010449 Labor Open 2.4166666666667 $600.00 Nov 17, 6:48 PM
WL-03010450 Travel Open 111 - Nov 17, 6:48 PM
WL-03010451 Expenses Open 1 $0.00 Nov 17, 6:48 PM

Details