Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (21 biz days early)
🕐 Clock stopped: Invoiced (Dec 1, 2025)
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Sep 10 → Sep 24, 2025
10 business days (counted)
Running total: 10 of ? biz days used
44d
▶ Clock Running
Status: Tech On Site
Sep 24 → Dec 1, 2025
44 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Closed
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 54 of ? biz days used
Created: Sep 10, 2025
Invoiced: Dec 1, 2025
Show SLA Clock Detail (4 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 10 → Sep 10 |
Created |
▶ Running
|
0 |
0 |
| Sep 10 → Sep 24 |
Assigned |
▶ Running
|
10 |
10 |
| Sep 24 → Dec 1 |
Tech On Site |
▶ Running
|
44 |
54 |
| Dec 1 → Dec 1 |
Closed |
▶ Running
|
0 |
54 |
Holding (excluded from total)
0.0 days
Coordinators
10.7 days
Over SLA
Field Work
44.8 days
Over SLA
Billing
22.0 days
Over SLA
Created: Sep 10, 2025
Due: Dec 31, 2025
Completed: Dec 1, 2025 (30 days early)
⏱️
44.8d in Tech On Site
Longest Stage
🔄
6 transitions
Status Changes
⚠️
75.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00520309
Oak Street Health - 48 Hour - 78569: New Work Order Assigned
Closed
Work Order #78569
Work Order Description:
retinaview repair needed
🚨
Primary Delay
44.8 days stuck in "Tech On Site"
⏱️
Total Delay
75.9 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
10.7d
/ 0.5d SLA
Tech On Site
44.8d
/ 1.0d SLA
Ready to Bill
22.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
8/25-RS; Sending e2a with RL attached - On-Hold Awaiting equipment -
🔧
Work Performed
- reaching out to welch allyn for confirmation of possible warranty/service agreement
🔍
Technician Findings
Device has physical damage and does not function as expected
⚠️
Problem Description
retinaview repair needed
Welch Allyn, Inc. RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 6029090
S/N: 700015200011 https://www.ebiotrack.com/workorder.php?wo=68118
📄
Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Number:
00520309
Subject:
Oak Street Health - 48 Hour - 78569: New Work Order Assigned
Status:
Closed
📋
👷
From:
On Hold
To:
Assigned
Duration in Previous:
0m
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
13d 23h
⏱️
🏁
From:
Tech On Site
To:
Closed
Duration in Previous:
67d 20h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 1h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
31d 7h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
19m
Bottlenecks
Assigned
Duration: 10.7 business days (threshold: 4.0 business hours)
Exceeded by 10.2 business days
Tech On Site
Duration: 44.8 business days (threshold: 1.0 business days)
Exceeded by 43.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 22.0 business days (threshold: 1.0 business days)
Exceeded by 21.0 business days
ℹ️ Work Order Details
Type
Virtual Tech - Depot
Technician
Samuel A Klein
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03022245 |
Labor |
Open |
1 |
$122.57 |
Dec 1, 9:40 AM |