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WO-01303710 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Misc. Inspection • P5

📍 Newburgh Planned Parenthood — 136 LAKE STREET, NEWBURGH NY, 12550

Sep 10, 2025 → Sep 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 17, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 18, 2025
4 business days (counted)
Running total: 6 of 5 biz days used
Created: Sep 10, 2025 Completed: Sep 18, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0 / 5
Sep 10 → Sep 11 Ready for Scheduling ▶ Running 1 1 / 5
Sep 11 → Sep 12 Assigned ▶ Running 1 2 / 5
Sep 12 → Sep 18 Scheduled ▶ Running 4 6 / 5
Dispatch 0.0d
Coordinators 7.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.5 days
Over SLA
Billing
0.0 days
Created: Sep 10, 2025 Due: Sep 17, 2025 Completed: Sep 18, 2025 (on time)
📅
5.5 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525782
(2) 9/10 new equipment?
Closed
New Miscellaneous Equipment Inspection We currently have two oxygen concentrators at our Newburgh location that need inspection. https://www.ebiotrack.com/omnicor/inspection.php?iid=10190 Back up contacts Tricia Schafroth 518.4913.1758 Tricia.Schafroth@ppgreaterny.org Sarah Clark 518.246.5917 Sarah.Clark@ppgreaterny.org
Priority
Standard
Origin
Email
Reason
New Case
Contact
Madeline Abrahante
Owner
Sherry Reich
Created
Sep 9, 2025
Work Orders from this Case (1)
WO-01303710 (current) Invoiced
Misc. Inspection • Edward Arias
Created: Sep 10, 2025 • Closed: Sep 17, 2025
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/12 KSmith -- Madeline decided to keep the 17th in the afternoon.

9/12 KSmith -- Madeline requested a different date. Provided 9/22 as a scheduled date and am awaiting response

9/12 KSmith -- Sent email to schedule for 9/17

9/11 KSmith -- Sent email to schedule for 9/17

🔧 Work Performed
Miscellaneous Equipment Inspection
🔍 Technician Findings
Miscellaneous Equipment Inspection due
⚠️ Problem Description
New Miscellaneous Equipment Inspection We currently have two oxygen concentrators at our Newburgh location that need inspection. https://www.ebiotrack.com/omnicor/inspection.php?iid=10190 Back up contacts Tricia Schafroth 518.4913.1758 Tricia.Schafroth@ppgreaterny.org Sarah Clark 518.246.5917 Sarah.Clark@ppgreaterny.org

Timeline

📞
Case Linked Sep 9, 4:13 PM
Case Number: 00525782
Subject: (2) 9/10 new equipment?
Status: Closed
📋
2 Work Order Created Sep 10, 3:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
2 Technician Assigned Sep 11, 12:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 8m
🗓️
2 Status: Scheduled Sep 12, 10:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-17T18:00:00.000+0000
4.0 business days
⏱️
2 5x Labor Added Sep 17, 8:01 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 9h, 0m
📄
2 Status: Ready to Bill Sep 18, 5:04 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
1.9 business days
🧾
Invoice Created Sep 21, 10:52 PM
Invoice Number: SM-241389

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00525782
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Edward Arias
Scheduled
Sep 17, 2:00 PM
Created
Sep 10, 3:54 PM
Invoice #
SM-241389

Work Details (5)

Name Type Status Qty Amount Date
WL-02939654 Labor Open 1.5 $223.50 Sep 17, 8:01 PM
WL-02939655 Labor Open 0.75 $111.75 Sep 17, 8:01 PM
WL-02939656 Labor Open 1.5 $0.00 Sep 17, 8:01 PM
WL-02939657 Travel Open 69 - Sep 17, 8:01 PM
WL-02939658 Travel Open 54 - Sep 17, 8:01 PM

Details