Midmark Service Request Dispatch Authorization - WO-00103347
Closed
Zone 2
MGIV/timed out - SRA Request
Unit is located in Room 7. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
9/18 KKelch called Robert to schedule for 9/26 between 12 and 1 pm. Customer confirmed. Call logged on WO-01303735
🔧Work Performed
Tech was handed the part that was sent to the customer. Tech installed the new part and then recalibrated the scale according to the instructions. After recalibration was completed. Tech checked the weight and it read at 50LBS. Tech showed one of the nurses on site and she was happy it was working again.
🔍Technician Findings
Tech arrived on site and was told that the scale kept timing out.
⚠️Problem Description
Zone 2
MGIV/timed out - SRA Request
Unit is located in Room 8. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at
844-856-1230. Thank you!
Work Order: WO-01303736
Account: MIDMARK
Customer Case Number: SR 1452522 WO-00103349
Location: Prosano Health
Address: 1790 E River Rd, Ste 200, Tucson, AZ 85718-0007
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2716951
Contact Name: Robert Mendoza
Contact Phone: (480)3908279
Cont
Timeline
📞
Case Linked Sep 10, 1:54 PM
Case Number:00526078
Subject:Midmark Service Request Dispatch Authorization - WO-00103347
Status:Closed
📋
Work Order Created Sep 10, 5:56 PM
Work Order:WO-01303736
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsSep 10, 6:02 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Sep 11, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 5m
👤
Status: Awaiting Parts - Customer by Kaitlyn KelchSep 11, 9:14 AM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:6m
⚠️6.0 business days
📅
Status: Ready for Scheduling by Kimberly HardisonSep 18, 9:21 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:7d 0h
👷
▶
2
Status: Assigned Sep 18, 9:41 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Andrew Przybyla
🗓️
▶
2
Status: Scheduled Sep 18, 12:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-26T19:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Andrew PrzybylaSep 26, 2:38 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 1h
🔩
2x Parts Added Sep 26, 3:11 PM
Type:Parts, Labor
Status:Open
Qty:1
✔️
Status: Completed by Andrew PrzybylaSep 26, 4:30 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 51m, 0m
⏳1.9 business days
📄
▶
3
Status: Ready to Bill Sep 29, 11:32 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳2.0 business days
🧾
Invoice Created Sep 30, 9:30 PM
Invoice Number:SM-242291
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)