Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (12 biz days early)
🕐 Clock stopped: Completed (Sep 12, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 11, 2025
Completed: Sep 12, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 11 → Sep 11
Created
▶ Running
0
0
Sep 11 → Sep 11
Ready for Scheduling
▶ Running
0
0
Sep 11 → Sep 11
Assigned
▶ Running
0
0
Sep 11 → Sep 12
Scheduled
▶ Running
1
1
Sep 12 → Sep 12
Tech On Site
▶ Running
0
1
Field Work Over SLA
Created: Sep 11, 2025
Due: Sep 30, 2025
Completed: Sep 18, 2025 (12 days early)
⏱️
4.1d in Completed
Longest Stage
🔄
7 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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🎫
Case #00526111
eBiotrack - New Inspection Created
Closed
Inspection: Miscellaneous Equipment Inspection
Inspection #: 29978 is to be scheduled with WO-01293473 - PM not completed on customers embalming tables during recent visit
2 pieces
https://www.ebiotrack.com/inspection.php?iid=29978
🚨
Primary Delay
4.1 days stuck in "Completed"
⏱️
Total Delay
3.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.1d
/ 1.0d SLA
Scheduled
2.0d
/ 2.0d SLA
Tech On Site
0.7d
/ 1.0d SLA
Completed
4.1d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📅 Events (1)
🔒
Internal CSA Notes
9/11 KKelch added to previously scheduled date
🔧
Work Performed
pm completed
🔍
Technician Findings
no issues found
⚠️
Problem Description
Inspection: Miscellaneous Equipment Inspection
Inspection #: 29978 is to be scheduled with WO-01293473 - PM not completed on customers embalming tables during recent visit
2 pieces
https://www.ebiotrack.com/inspection.php?iid=29978 https://www.ebiotrack.com/workorder.php?wo=68127
📅
WO-01303854 - Repair - Springfield - Central Illinois Trade Service
Sep 12, 2025 11:00am – 2:00pm
Work Order: WO-01303854
Account: CENTRAL ILLINOIS TRADE SERVICE
Customer Case Number:
Location: Central Illinois Trade Service
Address: 624 S 4th Street, Springfield, IL 62703
Manufacturer:
Model #:
Serial #:
Contact Name: Rebecca Corey
Contact Phone: 2174148544
Contact Email: centraliltrade@gma
Timeline
📞
Case Number:
00526111
Subject:
eBiotrack - New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling, Assigned
To:
Assigned, Scheduled
Duration in Previous:
48m, 0m
📅
Scheduled For:
2025-09-12T15:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
1d 4h
⏱️
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
5h 56m
🏁
From:
Completed
To:
Closed
Duration in Previous:
5d 19h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
20h 31m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
5m, 0m
🧾
Invoice Number:
SM-241590
Bottlenecks
Completed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Scheduled
Sep 12, 11:00 AM
Work Details (2)
Name
Type
Status
Qty
Amount
Date
WL-02934789
Labor
Open
0.66666666666667
$0.00
Sep 12, 7:22 PM
WL-02934790
Labor
Open
0.66666666666667
$0.00
Sep 12, 7:22 PM