Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303864 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Legacy Salmon Creek Hospital — 2211 NE 139th St, Vancouver WA, 98686

Sep 11, 2025 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met (19 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Sep 20, 2025)
▶ Clock Running
Status: Created
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 20, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 11, 2025 Completed: Sep 20, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 11 → Sep 11 Created ▶ Running 0 0
Sep 11 → Sep 20 Scheduled ▶ Running 6 6
Dispatch 0.3d
Coordinators 7.0d
Billing 11.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
7.0 days
Over SLA
Billing
11.0 days
Over SLA
Created: Sep 11, 2025 Due: Oct 18, 2025 Completed: Sep 20, 2025 (28 days early)
📅
7.0 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 15, 2025
Visit 2 Sep 16, 2025
Visit 3 Sep 17, 2025
Visit 4 Sep 18, 2025
Visit 5 Sep 19, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00526248
URGENT Philips WO Request
Closed
3rd Party Resource Request Form - 2 Resource(s) PSA project name: LSC iX 4.0 with Monitor Upgrades-Project Resource Request number: RR-0333852 Site Name: Legacy Salmon Creek Hospital Site Address: Ne 139th St 2211 Vancouver, Washington 98686 Service District HPMW02-1 Project Scope: Initial inventory of shipments - Staging support - Go Live Notes: Vendor Credentialing: Green Secure Scheduled Start: 08 Sep 2025 08:00 AM Scheduled End: 17 Oct 2025 Contacts Email: Phone: Project Manager: Peter Fielder peter.fielder@philips.com (503) 507-2218 Lead TC/FSE: Trevor Ervin Trevor.Ervin@philips.com (360) 605-7377 District Manager: Denice Tuck denice.tuck@philips.com (719) 428-8302 Site Contact: Libby Brown marebrown@lhs.org 503-944-5246 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600750149 IntelliVue MX550 US [X] [X] 6600749292 IntelliVue MX550 US [X] [X] 6600655349 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate From Project Manager - Peter Fielder, Requesting a single RR in for Legacy Salmon Creek as noted below. New Dates are 9/2/2025-10/17/2025 *Due to customs hold that has been discussed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Libby Brown
Owner
Shelby Robinson
Created
Sep 11, 2025
Work Orders from this Case (1)
WO-01303864 (current) Invoiced
Installation • Bennet O Dartey
Created: Sep 11, 2025 • Closed: Sep 19, 2025
Completed with significant delays
Invoiced • 174 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
9.9d / 1.0d SLA
WO Correction Needed
1.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/22/2025 DCox - ASM confirmed daily log hours and dates match. Tim will still need to complete the rest of the billing process.

🔧 Work Performed
Philips Installation
🔍 Technician Findings
N/A
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: LSC iX 4.0 with Monitor Upgrades-Project Resource Request number: RR-0333852 Site Name: Legacy Salmon Creek Hospital Site Address: Ne 139th St 2211 Vancouver, Washington 98686 Service District HPMW02-1 Project Scope: Initial inventory of shipments - Staging support - Go Live Notes: Vendor Credentialing: Green Secure Scheduled Start: 08 Sep 2025 08:00 AM Scheduled End: 17 Oct 2025 Contacts Email: Phone: Project Manager: Peter Fielder peter.fielder@philips.com (503) 507-2218 Lead TC/FSE: Trevor Ervin Trevor.Ervin@philips.com (360) 605-7377 District Manager: Denice Tuck denice.tuck@philips.com (719) 428-8302 Site Contact: Libby Brown marebrown@lhs.org 503-944-5246 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600750149 IntelliVue MX550 US [X] [X] 6600749292 IntelliVue MX550 US [X] [X] 6600655349 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate From Project Manager - Peter Fielder, Requesting a single RR in for Legacy Salmon Creek as noted below. New Dates are 9/2/2025-10/17/2025 *Due to customs hold that has been discussed.
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📞
Case Linked Sep 11, 12:05 AM
Case Number: 00526248
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Sep 11, 9:04 AM
Work Order: WO-01303864
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 11, 11:43 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-15T04:00:00.000+0000, 2025-09-15T00:00:00.000+0000, 2025-09-15T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2h 38m
💵
3x Expenses Added Sep 11, 1:50 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
5x Labor Added Sep 16, 9:03 PM
Type: Labor
Status: Open
Qty: 9, 0.5, 2.5, 3
⏳ 2.4 business days
⏱️
8x Labor Added Sep 18, 8:39 PM
Type: Labor
Status: Open
Qty: 0.5, 4, 3
💵
11x Expenses Added Sep 19, 12:52 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Sep 19, 3:17 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Sep 19, 9:34 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Sep 19, 9:41 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.3 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 22, 9:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 11h
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Sep 25, 12:46 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 3d 3h, 0m
🏁
Status: Closed by Bennet Dartey Sep 25, 10:03 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 9h 17m
📄
Status: Ready to Bill by Timothy Amburgey Sep 26, 1:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 0m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 14h
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:22 PM
Invoice Number: SM-242795

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

📞
Case 00526248
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Sep 15, 8:00 AM
Created
Sep 11, 9:04 AM
Invoice #
SM-242795

Work Details (30)

Name Type Status Qty Amount Date
WL-02932538 Expenses Open 1 $723.59 Sep 11, 1:50 PM
WL-02932539 Expenses Open 1 $265.00 Sep 11, 1:50 PM
WL-02932540 Expenses Open 1 $144.85 Sep 11, 1:50 PM
WL-02938140 Labor Open 9 $855.00 Sep 16, 9:03 PM
WL-02938141 Labor Open 0.5 $95.00 Sep 16, 9:03 PM
WL-02938142 Labor Open 2.5 $315.00 Sep 16, 9:03 PM
WL-02938143 Labor Open 3 $315.00 Sep 16, 9:03 PM
WL-02938144 Labor Open 0.5 $95.00 Sep 16, 9:03 PM
WL-02941650 Labor Open 0.5 $95.00 Sep 18, 8:39 PM
WL-02941651 Labor Open 4 $420.00 Sep 18, 8:39 PM
WL-02941652 Labor Open 3 $315.00 Sep 18, 8:39 PM
WL-02941653 Labor Open 0.5 $95.00 Sep 18, 8:39 PM
WL-02941654 Labor Open 0.5 $95.00 Sep 18, 8:39 PM
WL-02941655 Labor Open 4 $420.00 Sep 18, 8:39 PM
WL-02941656 Labor Open 3 $315.00 Sep 18, 8:39 PM
WL-02941657 Labor Open 0.5 $95.00 Sep 18, 8:39 PM
WL-02942436 Expenses Open 1 $55.00 Sep 19, 12:52 PM
WL-02942437 Expenses Open 1 $59.83 Sep 19, 12:52 PM
WL-02942438 Expenses Open 1 $35.00 Sep 19, 12:52 PM
WL-02942439 Expenses Open 1 $144.85 Sep 19, 12:52 PM
WL-02942440 Expenses Open 1 $55.00 Sep 19, 12:52 PM
WL-02942441 Expenses Open 1 $144.85 Sep 19, 12:52 PM
WL-02942442 Expenses Open 1 $55.00 Sep 19, 12:52 PM
WL-02942443 Expenses Open 1 $144.85 Sep 19, 12:52 PM
WL-02942444 Expenses Open 1 $55.00 Sep 19, 12:52 PM
WL-02942445 Expenses Open 1 $55.00 Sep 19, 12:52 PM
WL-02942446 Expenses Open 1 $35.00 Sep 19, 12:52 PM
WL-02942652 Expenses Open 1 $7.18 Sep 19, 3:17 PM
WL-02943276 Labor Open 9 $855.00 Sep 19, 9:34 PM
WL-02943277 Expenses Open 1 $42.08 Sep 19, 9:37 PM

Details